Vidicode Call Recorder ISDN Manual
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Vidicode Call Recorder ISDN Manual

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Call Recorder ISDN
Call Recorder
Call Recorder
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Revision 2.103 08
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  • Page 1 Call Recorder Call Recorder ISDN Call Recorder Call Recorder ISDN ISDN ISDN Manual Manual Manual Manual Revision 2.103 08...
  • Page 2 Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 3 ISDN ISDN – – – – desktop model desktop model desktop model desktop model Menu keys Backlight Display Function keys Speaker Alfa-Numerical keys CryptoCard reader CD Drive Recorder keys Speakerphone key Volume adjustment Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 4 The Call Recorder The Call Recorder ISDN ISDN ISDN – – – – 19” model 19” model 19” model 19” model Internal loudspeaker Backlight Display Menu keys Function keys Alfa-Numerical / Recorder keys Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 5: Call Recorder Pri Isdn Manual ©-Vidicode 2008

    ISDN II – – – – desktop ISDN II desktop desktop desktop model model model model Power Loudspeaker Microphone RS 232 serial connection Ethernet/LAN ISDN BRI 4 ISDN BRI 3 ISDN BRI 2 ISDN BRI 1 Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 6 ISDN II – – – – 19” model ISDN II 19” model 19” model 19” model Loudspeaker Microphone RS 232 serial connection Ethernet/LAN ISDN BRI 4 ISDN BRI 3 ISDN BRI 2 ISDN BRI 1 Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 7 Connections Call Recorder PRI – – – – desktop model Connections Call Recorder PRI Connections Call Recorder PRI desktop model desktop model desktop model Power Loudspeaker Microphone Ethernet/LAN RS 232 serial connection ISDN PRI Out ISDN PRI In Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 8 Connections Call Recorder PRI – – – – 19” model Connections Call Recorder PRI Connections Call Recorder PRI 19” model 19” model 19” model Loudspeaker Microphone Ethernet/LAN RS 232 serial connection ISDN PRI Out ISDN PRI In Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 9 The will always exit the current operation. When editing text they function as explained in the table of the alpha-numerical functions below. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 10 Function- - - - keys Function Function keys keys keys desktop desktop desktop model desktop model model model Function keys 19” model Function keys 19” model Function keys 19” Function keys 19” model model Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 11 Alfa Alfa- - - - numerical functions Alfa Alfa numerical functions numerical functions numerical functions Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 12 Care and Maintenance Keep the Call Recorder ISDN dry. If it gets wet, wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits. Use and store the Call Recorder ISDN only in normal temperature environments. Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts.

  • Page 13: Table Of Contents

    Configuration and operation........ 29 Operation basics............29 Frequently used key indicators ......30 Save Changes............30 Initializing CD............30 Recorder settings ........... 33 Opening the Recorder settings menu ....33 Speaker..............33 Volume ..............34 Numberlist.............34 In-Line mode (pass through mode) ......35 Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 14 Monitoring on the desktop model......61 5.6.2 Monitoring on all models..........63 Notification message and Numberlist ....65 Record notification message ........65 View a numberlist ..........66 Add a number to the list........67 Remove a number from the list......67 Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 15 The Hard disk menu ..........77 Encrypted recording ..........79 Several types of CryptoCard .........79 Insert CryptoCard into Call Recorder ISDN ...80 Insert CryptoCard into Call Recorder 19”.....80 The CryptoCard and its PIN and PUC code ...81 Making an encrypted recording ......83 Playing an encrypted recording......83...
  • Page 16 Queries ..............110 12.1.3 Call statistics............110 12.1.4 Fax viewing .............111 12.2 The RTR Call Monitor software......111 12.2.1 The RTR Call Monitor ..........112 13 Acknowledgements..........113 13.1 Privacy..............113 13.2 Guarantee............113 13.3 Liability ..............114 14 Index..............115 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 17: Introduction

    The Call Recorder can be delivered in two forms: build in a desktop case or in a case for in a 19” rack. The Call Recorder ISDN always has an internal hard disk and a network interface. A CD writer is optional and available for the desktop model as well as for the 19”...

  • Page 18: Speech Compression

    Call Recorder Quick CD Access System software that comes with the Call Recorder ISDN with CD. The Call Recorder ISDN allows the user to listen in to ongoing calls through the internal speaker; this is called the Monitor function. The volume of the internal speaker can be adjusted.

  • Page 19: Search Recordings

    The Call Recorder Access System software can be used to connect to the Call Recorder ISDN over the network to retrieve recordings and archive them on the PC. The Call Recorder Access System software has extensive archiving capabilities including the creation of special archives suited for backup on CD.

  • Page 20: Privacy Related Functions

    “blacklist” or as “whitelist”. See Chapter 6 for more details. The Call Recorder ISDN can be used as a security recorder. For this purpose the recorder has a feature where the number of day’s can be set for the recorder to keep the recordings.
  • Page 21 Automatic Gain Control is disabled and Notification is omitted. The original fax images of fax recordings can be recovered and viewed with a special version of the Call Recorder Access System software. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 22 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 23: The Call Recorder Isdn

    2 The Call Recorder ISDN 2.1 What's in the box The following parts are supplied with your Call Recorder ISDN: Desktop model ISDN PRI Mains power supply adapter and cable • • ISDN cable with two RJ45 connectors • Headset with headset mount •...

  • Page 24: Connecting The Power Supply

    2.2.1 On the desktop model The Call Recorder ISDN desktop is powered through an AC power adapter. It does not have an On/Off switch; the Call Recorder ISDN is turned on by connecting the power supply. 2.2.2 On the 19” model Use the supplied mains cable.

  • Page 25: Connecting The Isdn Lines

    Although this is a substantial difference it does not affect the connection to the line. It is controlled internally with relays and can be configured in software. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 26 The figure below is an example of a possible setup of the Call Recorder using the desktop model, … and using the 19” model. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 27: Connecting To Basic Rate Isdn

    2.4 Connecting to basic rate ISDN 2.4.1 Recommended way to connect The Call Recorder ISDN II is connected in series between the NT1 line port and other equipment. Per line you have received a T-splitter a long 8 wire ISDN cable and a short 8 wire ISDN cable.

  • Page 28: Alternative Way To Connect

    Please note: It is important that you use a 4 wire cable for this connection method. If you are in doubt about the correct connection method for this alternative, order the T-adapters and 4 wire cables from your Call Recorder dealer. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 29: Configuration And Operation

    PC and test the connection to the recorder 3.1 Operation basics The Call Recorder ISDN has a common menu driven user interface. Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display.

  • Page 30: Frequently Used Key Indicators

    Press STOP in the menu and the display will show: Save Changes? CANCEL YES returns the Call Recorder ISDN to normal use with changed settings NO returns the Call Recorder ISDN to normal use without changed settings CANCEL returns to the settings 3.4 Initializing CD...
  • Page 31 At this point the Call Recorder cannot be used for any other functions. The initialization of the CD may take up to 10 seconds. Recording is not interrupted by the initialization of the new CD. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 32 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 33: Recorder Settings

    4 Recorder settings Recorder settings of the Call Recorder ISDN consist of the default settings of the Speaker and Volume, Numberlist, In-Line mode, Notification, [ ] Action, CryptoCard, Auto Delete, optionally protecting the Call Recorder with a password, setting of the Clock, and setting the Language.

  • Page 34: Volume

    The Numberlist is used to include or exclude the numbers from recording. See the description of the Numberlist in Chapter 6. The setting Numberlist determines whether the Numberlist is used as “blacklist” or “whitelist” or whether it is turned “Off”. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 35: In-Line Mode (Pass Through Mode)

    Notification can be with a spoken message at the beginning of the call or at the moment the recording is started. A notification message could be for example: “For security reasons our calls are being recorded”. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 36: Numberfilter

    Depending on the setting the number can be hidden altogether or replaced by the general number. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 37: Replacement

    The replacement number must be a number that really belongs to the line bundle that you have, otherwise the telephone provider will filter it out. Normally the main number of the organization will be used. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 38: Action

    The following functions can be selected for the operation of the [ Action: Start • • Stop • Start + Stop • Stop + Start • Save rec. • Start + Save • Email rec. • Start + Email • Off Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 39: Dialing

    When not recording, the user can select an external line, hear a dial tone, and then send a command to the Call Recorder. The command will either be + two digits + an optional telephone number. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 40 Email one of the last 9 recordings (*12 till *19 to get older recordings). Save/Mark last recording (mark to not auto-delete). Unsave/Unmark last recording. 47 (telephone number) (telephone number) (telephone number) (telephone number) Start recording and dial current outgoing call Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 41: Compression

    G.723.1. This is a factor 10 compression with hardly any loss of quality. It can however be disabled. The available recording time on the hard disk is calculated based on G.723.1 compression. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 42: Cryptocard

    STOP We recommend keeping compression enabled with some exceptions: When you have a Call Recorder ISDN PRI without Codec’s compression can be enabled, but the recorder cannot compress in real time. The processor will compress afterwards in idle time. Then compression will only work well if you record calls only occasionally.

  • Page 43: Cd Copy

    CD capacity is reduced to half that of the original capacity. CD Copy: Single NEXT CHANGE STOP Press CHANGE CHANGE CHANGE CHANGE to select Single Single Single or Double Single Double Double or turn “CD Copy” Off Double Off. • Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 44: Cd Copy Time

    Press + + + + or - - - - to increase or decrease the number of days. Select a • value between 1 and 400 days or choose Off to turn the feature Off. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 45: Protect The Call Recorder With A Password

    STOP to exit the configuration menu. STOP If the Password has been set you will be prompted for the password before entering the menus and before playback of recordings. 4.17 Remove Password protection Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 46: Set The Clock

    Language Language press STOP STOP to exit the configuration configuration menu. STOP STOP configuration configuration 4.19 Set the Language To set the Langu Language age, , , , do the following: Langu Langu Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 47 Language: English CHANGE STOP Press CHANGE CHANGE multiple times to select the preferred language. CHANGE CHANGE • • Press STOP STOP to exit the configuration menu. STOP STOP Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 48 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 49: Search, Playback, Cd Copy And Monitoring

    The display will show: (remote number) <- 00:01:14 14-7-05 18:46 00:00:01 The display shows the remote number between brackets. Next to that is the duration of the call, the arrow indicating incoming or outgoing call. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 50: Search Stored Recordings

    LAST STOP • Select CD CD or DISK DISK to play recordings from the selected device. DISK DISK Calls from »9-03-05 SEARCH LOCAL STOP • Use the numerical keys to enter a date. Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 51 60 seconds backward or forward. The key is used to stop playback. The next section describes how to refine your search to look for a specific number. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 52: Search According To Local Number

    The display will show: 14-07-05 12:11 1/24 SEARCH INFO LAST STOP For the entered number 03520 there were 2 recordings found. The first of the two recordings is selected for playback, the date and time of Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 53: Search According To Remote Number

    Open the search menu as described in § 5.2.1. The display will show: Local »__________________ SEARCH REMOTE LAST STOP • Press REMOTE REMOTE to enter a remote number to search for. REMOTE REMOTE The display will show: Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 54 The display will show: (0352860560) <- 00:01:14 14-7-05 18:46 00:00:01 The display shows the remote number between brackets. Next to that is the duration of the call, the arrow indicating incoming or outgoing call. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 55: Search According To Connected Number

    Entering the connected number to search for you can use the key as wildcard. For example enter 03520 to search for all recordings which start with the number 03520. The are used to move the Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 56: Refined Search According To Channel Number

    5.2.4 Refined search according to channel number Open the search menu as described in § 5.2.3. The display will show: Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 57 During playback the recorder keys have the usual recorder functions. recorder keys are used to move the playback position 60 seconds backward or forward. The key is used to stop playback. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 58: Recording Information

    First select the recording First select the recording you want to copy as described above. you want to copy as described above. 14-07-05 12:11 1/24 SEARCH INFO STOP Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 59: Copy A Selection Of Recordings

    § 7.3 for a description. 5.4.2 Copy a selection of recordings First define the search to locate the recordings you want to copy as described above. The display will show: Calls from »4-7-05 SEARCH NUMBER LAST STOP Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 60: Line Status

    The line status of all the lines can be viewed as follows: Press the number of the line you want information about. The display will show: Ch. 06 [?] – (no number) Free Lines Busy = 0 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 61: Monitoring

    This is a procedure to start monitoring that works on the desktop model only: • Press the function key to open the monitor function. There is no special function key for monitoring on the 19” model. The display will show: Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 62 Pressing numbers 1 1 1 1 - 8 8 8 8 or 1 1 1 1 to 30 30 will change the monitor and the channel status display to the selected channel. Ch. 06 [?] – (no number) Free Lines Busy = 0 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 63: Monitoring On All Models

    Use the volume keys to control the loudspeaker volume. Stop the monitor by pressing soft-key STOP STOP or pressing the key. STOP STOP Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 64 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 65: Notification Message And Numberlist

    • Press REC or the key to record the message. • Speak the message into the microphone of the headset. • Press STOP or the key when you are finished. You will see: Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 66: View A Numberlist

    On the 19” model: • Press the function key. • Press LISTS The display will show: Numberlist BLACK EMAIL STOP • Press BLACK BLACK to view the Blacklist BLACK BLACK The display will show: Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 67: Add A Number To The List

    To remove a number from the numberlist you need to view the list first as described above. Select the number you want to remove from the list. The display will show: Blacklist: - 1/200 12345 NEXT DELETE STOP Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 68: The Faxlist

    Select the number lists as explained. The display will show: Numberlist BLACK EMAIL STOP • Press FAX FAX to view the Faxlist The display will show: Faxlist – 1/200 9573784 NEXT DELETE STOP Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 69: The Email List

    NEXT to view the next number in the list or use the NEXT NEXT keys to scroll through the list. To add or remove numbers from the list please refer to the previous paragraphs where these functions are described for the general Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 70 Call Recorder. This can either be done through the Ethernet connection with FTP or through the CD. The email.txt file should have the following format: ”Number\emailaddress”. For example: 793471038\erik@vidicode.nl 7038793012\susan@hotmail.com etc. etc. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 71: Using The Cd Drive And The Cd Menu

    7 Using the CD drive and the CD menu The CD recordable has become popular as carrier for digital data. Most Call Recorder ISDN recorders have a CD drive. The CD drive is used to copy recordings onto recordable CD’s for backup purposes.

  • Page 72: Erase Cd Re-Writable

    If a CD-rewritable is used the recordings on the CD can be erased. • Press the function key to enter the disk menu and press NEXT NEXT three times. NEXT NEXT The display will show: Erase CD Re-writable? NEXT EJECT START STOP Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 73: Software Update

    When the Call Recorder is finished erasing the display will show: CD Erase completed? EJECT STOP • Press STOP to finish. 7.5 Software update The Call Recorder has the ability to update its own internal operating software from CD. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 74 While searching for the update the display will show: Software update Busy…… The various software parts will be updated automatically when newer versions have been found. During the updating the display will show: Call Recorder PRI ISDN manual ©Vidicode 2008...
  • Page 75 When the update is finished the display will show: Update finished STOP • Press STOP STOP to finish. STOP STOP The recordings in memory and your settings will remain intact after the software update. Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 76 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 77: The Hard Disk Menu

    Press NEXT to continue with the Total number of recordings The display will show: Total recordings: 648 STOP The total number of recordings is displayed. • Press STOP STOP to leave the disk menu. STOP STOP Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 78 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 79: Encrypted Recording

    Encrypted recordings can only be played back together with the original or a matching CryptoCard and its password. The desktop model of the Call Recorder ISDN is equipped with an external card reader specifically for this purpose; it is located on the left front side of the device.

  • Page 80: Insert Cryptocard Into Call Recorder Isdn

    This card type is more common for another product then the Call Recorder ISDN, the Call Recorder Single. 9.2 Insert CryptoCard into Call Recorder ISDN Insert the CryptoCard into the Call Recorder ISDN as shown in the figure below. 9.3 Insert CryptoCard into Call Recorder 19”...

  • Page 81: The Cryptocard And Its Pin And Puc Code

    The PUC code is a twelve-digit code and is used only when the card has been disabled. The PIN code can be changed with the Call Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 82 Enter the new card code. • Press CONTINUE CONTINUE. CONTINUE CONTINUE Repeat the new card code for confirmation. • Press CONTINUE CONTINUE. CONTINUE CONTINUE The display will show: New Card Code accepted STOP Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 83: Making An Encrypted Recording

    Call Recorder this works quite simply. Search and select the desired recording as described in Chapter 5. If playback of the encrypted recording is started the Call Recorder will automatically ask for the Card code. The display will show: Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 84: Using Cryptocards On A Pc

    After that the recording will play. The Call Recorder Access System has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 85: Configuration Of The Ethernet Interface

    To begin the network configuration on the desktop model press: Press the function key to enter the network settings. • On the 19” model: Press • • Press LAN The display will show: Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 86: Ftp Active

    The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Call Recorder. FTP user: 0000 NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to change the FTP user name. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 87: Ftp Password

    10.5 FTP server port FTP server port is the port number through which an FTP client can log on to the Call Recorder. The FTP server port is default set to 21, as is Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 88: Dhcp Server

    In case a DHCP server is not used on the network it must be disabled. DHCP server: NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to enable DHCP server. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 89: Ip Address

    Use the numerical keys to enter the IP address. Press STORE STORE to save the IP address. STORE STORE • • Press NEXT NEXT to save and move on to the next menu item. NEXT NEXT Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 90: Ip Subnet Mask

    The Gateway is used if access from outside the network is required. If so the Gateway and the IP subnet mask must be entered. Gateway: 0.0.0.0 NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to enter the Gateway address. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 91: Ip Name

    STORE to save an IP name. STORE STORE • • Press NEXT NEXT NEXT NEXT to save and move on to the next menu item. 10.11 Email Status reports and malfunctions can be emailed to this Email address. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 92: Reply Address

    10.12 Reply address Because the Call Recorder cannot receive Email, the Emails sent require another reply address. Reply: Vidicode@vidicode.nl NEXT CHANGE STOP • Press CHANGE CHANGE to enter a reply address. CHANGE CHANGE Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 93: Smtp Server Ip Address

    Press STORE STORE STORE STORE to save the IP address of the SMTP server. • • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 94: Smtp Server Port

    In case the SMTP server is outside the network the domain name of the SMTP server is required. Contact your provider for more information. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 95: Dns Server

    In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server. DNS srv: 0.0.0.0 NEXT CHANGE BACK • Press CHANGE CHANGE to enter the DNS server. CHANGE CHANGE DNS srv: »00.000.000.000 STORE CANCEL Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 96: Ntp Server

    NTP port is the port number through which the recorder as a client can connect to the NTP server. The NTP port is default set to 123. Consult the network manager for the port number. NTP port: NEXT CHANGE STOP Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 97: Gmt Correction

    GMT correction refers to winter time. Summer time and winter time are corrected automatically. 10.20 Telnet Telnet can be used to log on to the Call Recorder and configure it from your PC. If required contact your supplier for more details. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 98: Service Timer

    S1-S5, F1-F3 and U1-U3. Where S stands for Slow, F for Fast and U for Ultra fast. • Press NEXT NEXT to save and move on to the next menu item. NEXT NEXT Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 99: Monitor Active

    RTR Call Monitor software. Monitor pwd: 0000 CHANGE STOP Press CHANGE CHANGE to enter a password CHANGE CHANGE • • Press BACK BACK to exit the network setting menu BACK BACK Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 100 Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 101: Call Recorder Quick Cd Access System

    You will find the key (code) packed with the software. 11.2 Start Click “Start“ in the lower left corner on your desktop. Go to Programs/Vidicode and click on “Call Recorder Quick CD Access System”. The application will start right away. The main dialog looks like this:...

  • Page 102: View Recordings On Cd

    • Recording properties are: • Date and Time, • Duration, • Source e.g. Call, message or microphone recording, • Incoming or outgoing, • Name, • Telephone number or Code, Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 103: Create An Archive On Hard Disk

    Your selection of records will now be copied to the archive on the hard disk. Default the hard disk archive is located in the Archive folder in the directory where the program was installed. Default the program is installed in C:\Program Files\Vidicode\Quick CD Access. To view an Archive on HD: Select File...

  • Page 104: Recycle Bin

    In the recycle bin recordings can be selected to be removed or restored. Both options are available in the Action Action Action menu. Action Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 105: Export Recordings

    Update product on Line Update product on Line Update product on Line The following dialog appears: Click Check for updates Check for updates Check for updates Check for updates to check for available updates. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 106: Search Recordings

    To the left a group of radio buttons can be selected to view recordings from the specified interval. Check Use Calendar Use Calendar to select a date range within the calendars. Use Calendar Use Calendar Select the starting date in the left calendar Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 107: Software Settings

    Other settings include: Fax conversion settings in the Fax Conversion Fax Conversion Fax Conversion tab Fax Conversion CryptoCard settings in the CryptoCard CryptoCard CryptoCard tab CryptoCard Password protection in the Security Security Security Security tab Call Recorder PRI ISDN manual ©-Vidicode 2008...
  • Page 108 Language tab will allow you to select a desired language. Language Language For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 109: The Access Software And The Monitor Software

    Recorder. Downloaded recordings can be archived on the PC. The Call Recorder Access System is compatible with all models of Call Recorders, not just with the Call Recorders for ISDN, but also with the Call Recorders Single, Quarto and Octo. Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 110: Playing Recordings

    Similar questions can be answered for employees or departments. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 111: Fax Viewing

    Call Recorder ISDN features the RTR Call monitoring option. The optional RTR Call Monitor software keeps track of the status of all channels of the Call Recorder ISDN. Once a call is started on a particular internal line of your telephone system, the RTR Call Monitor application can connect to the Call Recorder over the network.

  • Page 112: The Rtr Call Monitor

    For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been properly configured. See Chapter 6 for details. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 113: Acknowledgements

    Florida and others, do require both parties to be aware the call is being recorded. The Call Recorder ISDN can comply both with the one party or two party requirements. One party simply means the person with the Call Recorder knows the call is being recorded.

  • Page 114: Liability

    Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. Call Recorder PRI ISDN manual ©Vidicode 2008...

  • Page 115: Index

    IP name E-mail address Fax Server L L L L Email list add number Language Remove number Last recording view Liability Encrypted recording Line status Erase CD Re-Writable Ethernet interface 18, 85 Export Call Recorder PRI ISDN manual ©-Vidicode 2008...

  • Page 116: Call Recorder Pri Isdn Manual ©Vidicode

    Power supply User interface Q Q Q Q V V V V Quick CD Access System Volume R R R R W W W W Recorder settings Wildcard Recording information Wizard Recycle bin Replace Call Recorder PRI ISDN manual ©Vidicode 2008...

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