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Vidicode PRI Manual

Call recorder
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Call Recorder PRI
Manual
V2.3
VC1733

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Summary of Contents for Vidicode PRI

  • Page 1 Call Recorder PRI Manual V2.3 VC1733...
  • Page 2 Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 3 Connections Call Recorder PRI – 19” model Loudspeaker Microphone Ethernet/LAN RS 232 serial connection ISDN PRI Out ISDN PRI In Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 4 The key will always exit the current operation. When editing text they function as explained in the table of the alpha-numerical functions below. Function-keys Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 5 Alfa-numerical functions Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 6 Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Call Recorder. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 7: Table Of Contents

    Numberlist ................ 20 In-Line mode (pass through mode) ........21 Notification ............... 21 Numberfilter ..............22 Replacement ..............23 ] Action ..............24 ] Dialing ..............25 Compression ..............27 4.10 CryptoCard ............... 28 Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 8 Using the CD drive and the CD menu ....... 50 The CD menu ..............50 Free time left on CD ............50 Create CD directory ............50 Erase CD Re-writable ............51 Software update ............... 53 Encrypted recording ............56 Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 9 10 Quick CD Access System ........... 77 10.1 Install the software ............77 10.2 Start .................. 77 10.3 View recordings on CD ............. 78 10.4 Create an archive on Hard disk ........79 Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 10 The RTR Call Monitor software ........85 11.2.1 The RTR Call Monitor ............86 12 Acknowledgements ............87 12.1 Privacy ................87 12.2 Guarantee ................ 87 12.3 Liability ................88 13 Index ................. 89 Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 11: Introduction

    When insufficient channels are installed an upgrade up to the maximum channel count for the model that you have can be ordered from your dealer. The Call Recorder PRI always has an internal drive and a network interface. A CD recorder is optional 1.1 Basic Functions...

  • Page 12: Search Recordings

    Call Recorder to disrupt telephone communication in case of a power failure or another malfunction. The loop-through relays then close to fall back into passive mode and ongoing telephone calls are not disconnected. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 13: Privacy Related Functions

    In most applications the recorder is set up to record all calls automatically. The Call Recorder PRI can however be used to record specific numbers only or can be set to exclude certain numbers from recording. For this feature the Call Recorder PRI has a Numberlist that can be used as “blacklist”...

  • Page 14: The Call Recorder Pri

    2.3 Connecting the line The Call Recorder PRI is connected in series to the E1 ISDN line between the line port and other equipment. With the Call Recorder PRI you have received a cable with two RJ45 connectors. This cable is used to connect the Call Recorder PRI to the wall socket.
  • Page 15 Although this is a substantial difference it does not affect the connection to the line. It is controlled internally with relays and can be configured in software. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 16 Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 17: Configuration And Operation

    3.1.1 Function keys The most frequently used functions of the Call Recorder PRI have been grouped in the function keys. Throughout the entire manual symbols representing the function keys are used to indicate the function key corresponding to the described function.

  • Page 18: Frequently Used Key Indicators

    In some cases CHANGE is used to increase or decrease a value. 3.3 Save Changes After making settings the user is forced to press YES or NO before returning to operating mode. Press STOP in the menu and: Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 19: Initializing Cd

    At this point the Call Recorder cannot be used for any other functions. The initialization of the CD may take up to 10 seconds. Recording is not interrupted by the initialization of the new CD. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 20: Recorder Settings

    Numberlist is used as “blacklist” or “whitelist” or whether it is turned “Off”. Numberlist: Black NEXT CHANGE STOP Press CHANGE to select OFF, Blacklist or Whitelist.  Default the Numberlist is set to OFF   Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 21: In-Line Mode (Pass Through Mode)

    Notification can be with a spoken message at the beginning of the call or at the moment the recording is started. A notification message could be for example: “For security reasons our calls are being recorded”. Following the In-Line mode setting as described above Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 22: Numberfilter

    The reason to do this is that the PBX has to disclose the internal number to the recorder which will allow you to sort the recordings by the extension number. Depending on the setting the number can be hidden altogether or replaced by the general number. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 23: Replacement

    The replacement number must be a number that really belongs to the line bundle that you have, otherwise the telephone provider will filter it out. Normally the main number of the organization will be used. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 24: Action

    Auto-Delete. It also is a possible way to control the e- mail function. [**] Action: Off NEXT CHANGE STOP The following functions can be selected for the operation of the [ ] Action: Start  Stop  Start + Stop  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 25: Dialing

    When not recording, the user can select an external line, hear a dial tone, and then send a command to the Call Recorder. The command will either be + two digits + an optional telephone number. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 26 Start recording and dial current outgoing call 44 (telephone number) Start recording and save/mark current outgoing call 41 (telephone number) Start and save/mark and E-mail current outgoing call. 00 (telephone number) Do not record current outgoing call. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 27: Compression

    CHANGE STOP We recommend keeping compression enabled with some exceptions: When you have a Call Recorder ISDN PRI without Codec’s compression can be enabled, but the recorder cannot compress in real time. The processor will compress afterwards in idle time. Then compression will only work well if you record calls only occasionally.

  • Page 28: Cryptocard

    Press CHANGE to enable or disable.   CryptoCard: On NEXT CHANGE STOP When the Use CryptoCard function is enabled and there is no card inserted the Call Recorder will sound a warning and display: Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 29: Cd Copy

    CD is filled with empty files. Press NEXT to continue in the menu with the CD Copy time or Auto Delete  setting or press STOP to exit the configuration menu. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 30: Cd Copy Time

    It is also there to be able to comply with legal situations where recordings are not allowed to exist longer then a certain period. Auto Delete: NEXT - CHANGE + STOP Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 31: Protect The Call Recorder With A Password

    Call Recorder are blocked before the correct password has been entered. Password: Off NEXT CHANGE STOP Press CHANGE to enter a password.  New Password: »000 STORE CANCEL Press STORE.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 32: Remove Password Protection

    The password protection has now been disabled. Press NEXT to continue in the menu with the Clock setting or press STOP to  exit the configuration menu. 4.16 Set the Clock To set the Clock do the following: Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 33: Set The Language

    Press NEXT to continue in the menu with the Language setting or press  STOP to exit the configuration menu. 4.17 Set the Language To set the Language, do the following: Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 34 Language: English CHANGE STOP Press CHANGE multiple times to select the preferred language.  Press STOP to exit the configuration menu.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 35: Search And Cd Copy

    It is also possible to refine the search according to remote telephone number or line number. In that case continue to read on § 5.1.1. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 36: Search According To Local Number

    Open the search menu as described in § 5.1. Remember that the entered date will always be incorporated in the search. Calls from »9-03-14 SEARCH LOCAL STOP Press LOCAL to enter a local number to search for.  Local 7935*»__________ SEARCH REMOTE STOP Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 37: Search According To Remote Number

    5.1.2 Search according to remote number Open the search menu as described in § 5.1.1 Local »_______________ SEARCH REMOTE STOP Press REMOTE to enter a remote number to search for.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 38: Search According To Connected Number

    The next section describes how to refine the search even further to restrict it to a date range, phone number, and on which phone line the call took place. 5.1.3 Search according to connected number Open the search menu as described in § 5.1.2. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 39 It is also possible to refine the search even further according to connected number. In that case continue to read on § 5.1.2. Press SEARCH to search for recordings with the entered number.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 40: Refined Search According To Channel Number

    Press CHANNEL to enter a channel number to search for.  Channel number = » SEARCH DATE STOP Enter the number of the channel you want to search.  Press SEARCH to execute the search.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 41: Recording Information

    Once a recording has been selected from the result of a search as described above 17-08-14 08:01 1/399 SEARCH INFO STOP Press INFO to open the info screen of the selected recording.  Channel number = 03 3471005 <- 342475893 BACK Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 42: Copy Recordings To Cd

    First select the recording you want to copy as described above. 14-07-14 12:11 SEARCH INFO STOP  Press the HD/CD function key. Copy recording to CD Start?  Press YES to start copying the recording. When the recording has been copied: Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 43: Copy A Selection Of Recordings

    First define the search to locate the recordings you want to copy as described above. Calls from **-06-14 SEARCH LOCAL STOP  Press the HD/CD function key in stead of SEARCH. Recordings found: Copy to CD? Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 44: Line Status

    In this case the channel 3 is used for an incoming call from the remote number 793479336 to the local number 3471000. The channel is recording and the call has been going on for 4 minutes and 36 seconds. You can also see there is one line busy Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 45 The numbers of the calls remain in the display of the channel after the call has ended, it will however indicate the line is “Free”. Use the keys to scroll through the channels. It is possible to scroll through the busy lines with the key. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 46: Notification Message And Numberlist

    Please refer to the programs Help file for more information. 6.2 View a numberlist  Press the function key.  Press LISTS Numberlist BLACK EMAIL STOP Press BLACK to view the Blacklist  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 47: Add A Number To The List

    6.4 Remove a number from the list To remove a number from the numberlist you need to view the list first as described above. Select the number you want to remove from the list. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 48: The Faxlist

    The e-mail list is used to e-mail recordings from extensions to the e-mail addresses coupled to the extension numbers. Recordings can be e-mailed using the [ Action and [ ] Dialing functions. Open the numberlist. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 49 Call Recorder. This can either be done through the Ethernet connection with FTP or through the CD. The e-mail.txt file should have the following format: ”Number\e-mailaddress”. For example: 793471038 \ erik@vidicode.nl 7038793012 \ susan@hotmail.com etc. etc. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 50: Using The Cd Drive And The Cd Menu

    7.3 Create CD directory Creating a directory on the CD is done to make the CD usable for the PC. function key to enter the disk menu and press NEXT Press  once. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 51: Erase Cd Re-Writable

    A "closed directory" disables the CD for further recording. 7.4 Erase CD Re-writable If a CD-rewritable is used the recordings on the CD can be erased. Press the function key to enter the disk menu and press  NEXT three times. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 52 Choose QUICK to erase the CD directories only.  Choose FULL to erase the entire CD.  CD Quick Erase Start? Press YES to start erasing.  When the Call Recorder is finished erasing Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 53: Software Update

    EJECT START STOP Place the CD with the software update in the CD drive and press START It may take a few seconds for the Call Recorder to recognize the CD. Software update Start? Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 54 WARNING! Do not interrupt the Call Recorder in any way at this point! Interrupting the software update may cause un-restorable failure! When the update is finished Update finished. STOP Press STOP to finish.  Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 55 The recordings in memory and your settings will remain intact after the software update. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 56: Encrypted Recording

    The Privacy Card is recommended which means that recordings can only be reproduced on a PC with the matching CryptoCard. CryptoCards can be obtained from your Vidicode products supplier. The use of the CryptoCard encryption function is enabled in the Recorder settings menu. See § 4.2 to enable the use of a CryptoCard.

  • Page 57: Insert Cryptocard Into Call Recorder

    Unscrew and lift the top of the enclosure as shown in the schematic figure below. Locate the chipcard holder in the top righthandside and insert the card in the proper orientation as shown. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 58: The Cryptocard And Its Pin And Puc Code

    To make an encrypted recording it is essential that the Use CryptoCard function is enabled in the Recorder settings menu. Enable the Use CryptoCard function as described in § 4.2. With Use CryptoCard enabled it is no longer possible to make Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 59: Playing An Encrypted Recording

    After that the recording will play. The Call Recorder Access software has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 60: Configuration Of The Ethernet Interface

    We suggest that in the LAN setting you select and configure only the functions from the list above that you want to use. 9.1 Network active To begin the network configuration: Press  Press LAN  Network active: No NEXT CHANGE STOP Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 61: Ftp Active

    The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Call Recorder. FTP user: 0000 NEXT CHANGE STOP Press CHANGE to change the FTP user name.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 62: Ftp Password

    CHANGE STOP Press CHANGE to change the FTP password.  FTP pwd: 1234» STORE << CLEAR CANCEL Use the numerical keys to enter the FTP password. Press STORE to save the FTP password.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 63: Ftp Server Port: 21

    9.6 DHCP server In case a DHCP server is used on the network the DHCP server option must be enabled. In case a DHCP server is not used on the network it must be disabled. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 64: Ip Address

    (see previous item) the DHCP server will assign an IP address. In case a DHCP server is not used a static IP address must be assigned to the Call Recorder. IP addr: 0.0.0.0 NEXT CHANGE STOP Press CHANGE to enter the IP address  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 65: Ip Subnet Mask

    CANCEL Use the numerical keys to enter the IP subnet mask. Press STORE to save the IP subnet mask.  Press NEXT to save and move on to the next menu item.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 66: Gateway: 0.0.0.0

    Press NEXT to save and move on to the next menu item.  9.10 IP name Aside from the IP address the Call Recorder can also be addressed by an IP name if your DNS server supports this function. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 67: E-Mail

    Press NEXT to save and move on to the next menu item.  9.11 E-mail Status reports and malfunctions can be e-mailed to this E-mail address. Email: vidicode@vidicode.nl NEXT CHANGE STOP Press CHANGE to enter an E-mail address.  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 68: Reply Address

    Because the Call Recorder cannot receive E-mail, the E-mails sent require another reply address. Reply: vidicode@vidicode.nl NEXT CHANGE STOP Press CHANGE to enter a reply address.  Reply: vidi» STORE << CLEAR CANCEL Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 69: Smtp Server Ip Address

    SMTP-server port is the port number through which the connection is to be made with the SMTP server. The SMTP-server port is default set to 25. Do not change the SMTP-server port number when this value is not explicitly changed in the SMTP server. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 70: Domain Name

    In case the SMTP server is outside the network the domain name of the SMTP server is required. Contact your provider for more information. Domain: rec.nl NEXT CHANGE STOP Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 71: Dns Server

    IP number of the Domain Name Server. DNS srv: 0.0.0.0 NEXT CHANGE STOP Press CHANGE to enter the DNS server.  DNS srv: »00.000.000.000 STORE CANCEL Use the numerical keys to enter the DNS server. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 72: Ntp Server

    NTP port is the port number through which the recorder as a client can connect to the NTP server. The NTP port is default set to 123. Consult the network manager for the port number. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 73: Gmt Correction

    GMT correction property is used to identify the time zone. NTP server normally issues GMT (also know as UTC). GMT correction can be set in half hours from - 15:00 to + 15:00. GMT correction: 01:00 NEXT - CHANGE + STOP Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 74: Telnet

    The Service timer determines the performance of the network connection. Default the Service timer is set to Automatic. Changing the setting should only be done when advised by a service engineer to solve problems. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 75: Monitor Active

    Press NEXT to move on to the setting of the Monitor password.  The monitor password is used to log on to the Call Recorder. This password  must also be set in the RTR Call Monitor software. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 76 Monitor pwd: 0000 CHANGE STOP Press CHANGE to enter a password  Press BACK to exit the network setting menu  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 77: Quick Cd Access System

    10.2 Start Click “Start“ in the lower left corner on your desktop. Go to  Programs/Vidicode and click on “Call Recorder Quick CD Access System”. The application will start right away. The main dialog looks like this: Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 78: View Recordings On Cd

     Recording properties are:  Date and Time,  Duration,  Source e.g. Call, message or microphone recording,  Incoming or outgoing,  Name,  Telephone number or Code, Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 79: Create An Archive On Hard Disk

    Default the hard disk archive is located in the Archive folder in the directory where the program was installed. Default the program is installed in C:\Program Files\Vidicode\Quick CD Access. To view an Archive on HD: Select File in the menu, ...

  • Page 80: Recycle Bin

    In the recycle bin recordings can be selected to be removed or restored. Both options are available in the Action menu. 10.6 Export recordings Recordings can be exported from the application. Select the recording you want to export,  Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 81: On Line Software Update

    Click Check for updates to check for available updates. The available update will be listed. Click Execute Update to install the update. Keep in mind that an update  may be of considerable size which can take a while to download. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 82: Search Recordings

    Select the starting date in the left calendar  Select the end date in the right calendar.  Click OK to execute the selected query.  10.9 Software Settings The settings of the software are located in a separate dialog. Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 83 The Language tab will allow you to select a desired language.  For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 84: The Access Software And Monitor Software

    PC. 11.1.1 Playing recordings The Call Recorder Access software receives a listing of recordings first. Any recording can be played on line with the recorder using the incorporated recorder keys. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 85: Queries

    11.2 The RTR Call Monitor software RTR Call Monitoring stands for Real Time Remote Call Monitoring. The Call Recorder ISDN features the RTR Call monitoring option. The optional RTR Call Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 86: The Rtr Call Monitor

    For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been properly configured. See Chapter 6 for details. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 87: Acknowledgements

    Call Recorder. The further configuration options concern all aspects of operation. In our experience most people are interested in configurations related to user’s access. Call Recorder PRI manual © 2009-2019 Vidicode®...

  • Page 88: Liability

    Call Recorder. Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions.

  • Page 89: Index

    24, 25 IP name E-mail address Fax Server 60, 61 Email list add number Language Remove number Liability view Line status Encrypted recording Erase CD Re-Writable Ethernet interface Export Menu keys Menu-key indicators Call Recorder PRI manual © 2009-2019 Vidicode®...
  • Page 90 Software Settings Software update On Line software update Start Stored recordings Subnet mask Password protection Playback Power supply TelNet Quick CD Access System User interface Recording information Wildcard Recycle bin Wizard Replace Reply address Call Recorder PRI manual © 2009-2019 Vidicode®...

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