Troubleshooting Jams - Xerox Phaser 3320 Service Manual
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Also See for Phaser 3320:
- Specifications (4 pages) ,
- Installation manual (2 pages) ,
- Service manual (67 pages)
Table of Contents
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Error
Error Message
03-450
Load A4
In Bypass
or
Paper mismatch
Tray 1
Load [A4] [Plain]
03-600
Memory Failure
03-602
Memory Full
Fax memory is full.
03-800
Check Internal Drive
Scanner Errors
05-920
Scanner door Open
14-100
Scanner Lock
Troubleshooting Jams
Some initial steps to take when evaluating repeated jams:
1.
Ask the customer about the paper types being used. If not on the recommended list, determine if
this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate
the paper path. Constant use of special papers such labels or business cards can also contribute to
jamming.
2.
Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting
the correct paper type, fanning the paper, etc.)
3.
Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power
strip is not recommended.
4.
Make every attempt to establish a jam rate prior to starting any work. If possible print an Error
Information Report and note the page count between jams.
5.
Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or
defective parts.
6.
Clear the paper path of any jams and paper debris.
7.
Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free
cloth.
Xerox Internal Use Only
Cause
Paper Color mismatch.
Paper Type mismatch.
Paper Size mismatch.
Memory access failure.
Hard Drive/ Internal Drive
Failure, not running properly.
An internal drive failure
occurred.
DADF Top Cover open.
Scanner lock error occurred.
Initial Action
If printing from PC, ensure
print driver and tray guide
settings match.
Verify tray guide settings.
Cycle printer power.
Reseat Memory DIMM(s).
If necessary, replace the
Main Board (page 4-55).
Either delete unnecessary
documents, retransmit
after more memory
becomes available, or split
the transmission into
more than one operation.
If the error persists,
replace the Main Board
(page 4-55).
Replace the Main Board
(page 4-55).
Close the DADF Top Cover.
Replace the Scanner
Contact Image Sensor
(page 4-91).
Phaser 3320 and WorkCentre 3315/3325
Error Troubleshooting
Go To
page 2-57
page 2-58
page 2-58
page 2-58
page 2-59
page 2-59
2-27
Service Manual
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Table of Contents
Troubleshooting
