Invalid Print Cartridge - Xerox Phaser 3320 Service Manual

Error Troubleshooting

Invalid Print Cartridge

The Print Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party Print Cartridges can
cause malfunctions, print-quality problems, and jam errors.
Applicable Errors
• 09-800: Invalid Print Cartridge
• 09-820: Invalid Print Cartridge. Install Xerox Print Cart.
Initial Actions
• Ensure the Print Cartridge is valid for this printer.
• Reseat the Print Cartridge.
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Applicable Parts
• Print Cartridge, PL1.0.12
Troubleshooting Procedure Table
Step Actions and Questions
1. Reseat the Print Cartridge and cycle the
power.
Does the error persist?
2. Clean the HV contacts on the Print Cartridge
and frame.
Does the error persist?
3. Replace the Print Cartridge (page 4-4).
Does the error persist?
4. Check the HV contacts located in the frame
behind the HVPS.
Are the contacts installed correctly and is
spring tension adequate?
2-44 Phaser 3320 and WorkCentre 3315/3325
Service Manual
Wiring and Plug/Jack Map Reference
• Phaser 3320 System Wiring
• WorkCentre 3315 System Wiring
• WorkCentre 3325 System Wiring
Yes
Replace the Print
Cartridge (page 4-4).
Go to step 3.
Go to step 4.
Replace the HVPS
(page 4-62).
on page 7-20
on page 7-25
on page 7-31
No
Complete.
Complete.
Complete.
Repair the contacts.
Xerox Internal Use Only