Error Troubleshooting
Introduction
This chapter describes error messages displayed on the Control Panel or listed on the Error History
page. Also discussed are Service Diagnostics used to test system operation and troubleshooting
procedures to correct problems. Troubleshooting print quality problems is covered in Chapter 3, Image
Quality.
Errors are tracked and reported in a number of ways. The two types of error reporting discussed in this
section include:
•
Error messages and codes displayed on the Control Panel
•
Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on the Error History
Report
Monitoring Supplies Life
If you experience frequent paper jams or printing problems, check the number of pages the machine
has printed or scanned. Replace the corresponding parts, if necessary.
Accessing Supplies Information on the Phaser 3320
1.
On the Control Panel, press Menu > Information.
2.
Select the option that you want and press the OK button.
–
Demo page: You can print the demo page to check whether your machine is printing properly
or not.
–
Configuration: You can print a report on the machine's overall configuration to show various
SW version and current machine settings status.
–
Supplies Information: You can print the supplies' information page to show consumable unit
life status and toner status.
Accessing Supplies Information on the WorkCentre 3315/3325
1.
On the Control Panel, press the Machine Status button, then using the arrow buttons select
System Setup > Maintenance > Supplies Life.
Note:
If asked for a password, use the keypad to enter the first password character and then press
the Right Arrow button. Repeat this button sequence to enter the password, and then press OK.
The default password is 1111.
2.
Select the option you want and press the OK button.
Supplies Info: Prints the supply information page.
Total: Displays the total number of pages printed.
ADF Scan: Displays the number of pages printed by using the document feeder.
Platen Scan: Displays the number of pages scanned by using scanner glass.
3.
Press the Stop/Clear button to return to ready mode.
2-2
Phaser 3320 and WorkCentre 3315/3325
Service Manual
Xerox Internal Use Only