Xerox Phaser 3320 Service Manual page 104

Fax Comm Error
During a Fax operation a communication error occurred.
Applicable Error
• 20: 100: Fax Comm Error
Initial Actions
• Call the target Fax number from a telephone to confirm a Fax tone response.
• Check Fax line condition and connection.
• Turn the printer off and then on again.
• Verify the Fax line is an ANALOG phone line
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Applicable Parts
• Fax Board, PL6.1.7
• Main Board PL1.0.11 (Phaser 3320),
PL6.1.6 (WorkCentre 3315/3325)
Troubleshooting Procedure Table
Step Actions and Questions
1. Cycle system power.
Does the error persist?
2. Check the Country setting.
Is the Country setting correct?
3. Check Fax communications to a different
machine.
Does the error persist?
4. Enter Service Diagnostics and print the
Event Log.
Is the target Fax causing the error?
5. Check the Fax Send settings.
Are the settings at their defaults?
6. Reseat the Fax Board.
Does the error persist?
7. Check the connection between P/J1 on the
Fax and P/26 Main Controller Board.
Are connections secure?
Xerox Internal Use Only
Wiring and Plug/Jack Map Reference
• WorkCentre 3315 System Wiring
• WorkCentre 3325 System Wiring
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Check target Fax
configuration.
Go to step 6.
Replace the Fax Board
(page 4-63).
Replace the Main Board
(page 4-55).
Phaser 3320 and WorkCentre 3315/3325
Error Troubleshooting
on page 7-25
on page 7-31
No
Complete.
Correct the Country
setting.
Complete.
Go to step 5.
Correct the Fax settings.
Complete.
Reseat the connectors.
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Service Manual