Black Print
Part of the image is black or the entire image is black.
Initial Actions
•
Check the media path for obstructions.
Troubleshooting Reference Table
Applicable Parts
• Print Cartridge, PL1.0.12
• Main Board, PL1.0.11
Troubleshooting Procedure Table
Step
Actions and Questions
1.
Press the Menu button and then select
Lighten/Darken. If Dark + is selected, change
it to Normal.
Does the error persist?
2.
Check the high voltage contacts on the Print
Cartridge for damage.
The contacts are undamaged.
3.
Does the error persist?
Xerox Internal Use Only
Example Print
Yes
Go to step 2.
Go to step 3.
Replace the Main Board
(page 4-55).
Phaser 3320 and WorkCentre 3315/3325
Image Quality
Black Print
No
Complete.
Replace the Print
Cartridge (page 4-4)
Complete.
3-11
Service Manual