Copy/Scan Problems; Adf Problems; Fax Problems - Xerox Phaser 3320 Service Manual

Error Troubleshooting

Copy/Scan Problems

If the scanner does not work or operates slowly, check the following:
1. Ensure that you place the document to be scanned face down from the document feeder glass, or
face up in the ADF.
2. There may not be enough available memory to hold the document you want to scan. Try lowering
the scan resolution rate, or if its a multiple page document, try scanning fewer pages.
3. Check that the USB cable is connected properly.
4. Ensure that the USB cable is not defective. Switch the cable with a known good cable. If necessary,
replace the cable.
5. Check that the scanner is configured correctly. Check the application you want to use to make
certain that the scanner job is being sent to the correct port.
6. Graphics are scanned more slowly than text when using the Scan to E-mail or Scan to Network
feature.
7. Communication speed becomes slow in scan mode because of the large amount of memory
required to analyze and reproduce the scanned image.
8. Scanning images at a high resolution takes more time than scanning at a low resolution.

ADF Problems

If document misfeeds or multiple feeds occur in the Automatic Document Feeder (ADF), check and try
the following actions.
1. Check whether the ADF roller assembly is installed properly.
2. Ensure the document's paper type meets the specifications for the printer.
3. Check whether the document is properly loaded in the ADF.
4. Ensure that the document guides are adjusted properly.
5. Ensure that the number of document sheets do not exceed the maximum capacity of the ADF.
6. Ensure that the document is not curled.

Fax Problems

If printer does not properly send or receive faxes, check the following:
1. Check your scan glass for marks and clean it.
2. Try connecting an analog phone set and listen for dial tone. Can you break the dial tone?
3. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak
with the other machine operator and ask her/him to sort out the problem.
4. The FAX mode should be selected.
5. Ensure that there is paper in the paper tray.
6. Ensure that the document is loaded in the ADF or on the document glass.
7. A noisy phone line can cause line errors.
8. Check your printer by making a copy.
9. The Print Cartridge may be empty. Replace the Print Cartridge.
10. The fax machine sending you the fax may be faulty.
2-4 Phaser 3320 and WorkCentre 3315/3325
Service Manual
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