Troubleshooting Paper Jams - Xerox AltaLink B80XX Series User Manual

Troubleshooting

Troubleshooting Paper Jams

This section includes:
• Multiple Sheets Pulled Together .............................................................................................................................. 244
• Paper Misfeeds ............................................................................................................................................................... 244
• Label and Envelope Misfeeds .................................................................................................................................... 245
• Paper Jam Message Stays On ................................................................................................................................... 245
• Jams During Automatic 2-Sided Printing ............................................................................................................. 245
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
The feed rollers are dirty.
Paper Misfeeds
Probable Causes
The paper is not correctly positioned in
the tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness,
or type.
244 Xerox AltaLink
® ®
User Guide
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new dry
paper.
Try a new ream of paper.
Use only Xerox
Supported Paper
With a clean, lint-free cloth moistened with water, wipe the
feed rollers until they are clean. For details, refer to
the Printer
Solutions
• Remove the misfed paper and reposition it properly in the
• Adjust the paper guides in the tray to match the size of the
Remove some of the paper. Do not load paper past the fill line.
Adjust the paper guides in the tray to match the size of the
paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
Remove the moist paper and replace it with new, dry paper.
Use only Xerox approved paper. For details, refer to
Paper
B80XX Series Multifunction Printer
-approved paper. For details, refer to
®
on page 161.
on page 195.
tray.
paper.
on page 161.
Cleaning
Supported