Xerox Phaser 3320 Service Manual page 79

Error Troubleshooting
Error Error Message
Network Configuration Errors
17-100 IP Conflict
or
Network Problem:
IP Conflict
17-200 Network Problem
17-562 No LUI message
required
17-563
17-700 BOOTP problem
17-710 BOOTP problem
17-800 DHCP problem
17-810 DHCP problem
17-900 802.1x
Network Error
Scan to Email Errors
Errors that occur when scanning to email.
System Errors
03-410 Load A4
in Tray 1
or
Paper mismatch in
Tray 1
03-420 Load A4
In Tray2
or
Paper mismatch
Tray 2
2-26 Phaser 3320 and WorkCentre 3315/3325
Service Manual
Cause
Two devices are trying to use
the same IP address.
Network cable is not
connected.
Machine is unable to contact
the remote Xerox SMart
eSolutions Communication
Server.
BOOPT error and Auto IP is
working.
BOOPT error and Auto IP is
not working.
DHCP error and Auto IP is
working.
DHCP error and Auto IP is
not working.
802.1X Authentication
failed.
Paper Color mismatch.
Paper Type mismatch.
Paper Size mismatch.
Paper Color mismatch.
Paper Type mismatch.
Paper Size mismatch.
Initial Action
Obtain new IP address.
Connect network cable.
Review SMart eSolutions
settings.
Input new static IP
address or correct the
BOOTP server address.
Input new static IP
address or correct the
BOOTP server address.
Input new static IP
address or correct the
DHCP server address.
Input new static IP
address or correct the
DHCP server address.
Ensure the 802.1X EAP
Type, Username and
Password for the Machine,
Authentication Switch and
Authentication Server
match.
If printing from PC, ensure
print driver and tray guide
settings match.
Verify tray guide settings.
If printing from PC, ensure
print driver and tray guide
settings match.
Verify tray guide settings.
Xerox Internal Use Only
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