Xerox Phaser 3320DN User Manual
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Xerox Phaser 3320DN User Manual

Xerox printers user guide
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Version 1.0
January 2012
®
Xerox
Phaser 3320DN/3320DNI

User Guide

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Summary of Contents for Xerox Phaser 3320DN

  • Page 1: User Guide

    Version 1.0 January 2012 ® Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 2 ©2012 Xerox Corporation. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries. Document version 1.0:January 2012...

  • Page 3: Table Of Contents

    Xerox Easy Printer Manager (EPM) ........
  • Page 4 Environment, Health and Safety (EH&S) Contact Information ......142 Index Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 5: Getting Started

    12 • Software on page 13 • Loading Paper on page 14 • Media Output Locations on page 18 • General Care and Consumables on page 20 • Further Assistance on page 21 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 6: Machine Overview

    Before you use your machine, take some time to familiarize yourself with the various features and options. Front View Output Tray Paper Tray 1 Control Panel Bypass Tray Control Board Cover Bypass Tray Extension Front Cover Bypass Tray Width Guides Paper Level Indicator Output Tray Support Paper Tray 2 (Optional) Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 7: Rear View

    Bypass Tray (50 sheets) Standard Standard Paper Tray 2 (520 sheets) Optional Optional Network Printing Standard Standard USB Port Standard Standard 128MB Memory Standard Standard 256MB Additional Memory Expansion Optional Optional Wireless Enabled Standard Not Applicable Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 8: Powering On The Machine

    There are two ways to switch the machine off: • Press the ON/OFF switch to the (O) position. • Press the Power Save button and use the arrow buttons on the control panel to select Power Down and then press OK. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 9: Control Panel Overview

    Status / Wireless LED: The color of the LEDs indicates the machine’s current status. For more information refer to Status / Wireless LED on page 93. Note: The Wireless LED applies to the Phaser 3320DNI only. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 10: Menu Overview

    • EPSON Font • Emulation Margin • Stored Job • Duplex • Usage Counters Note: Some menu options may be unavailable depending on your machine configuration and whether the machine is in the Ready state. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 11: Setup Menu

    • Toner Save - Autowrap • Earth Smart • Clear Setting Note: Some menu options may be unavailable depending on your machine configuration. You may be required to enter a password before making setup changes. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 12: Reports

    • Printed Sheets • Printed 2 Sided Sheets • Black Printed Sheets • Black Printed 2 Sided Sheets • Maintenance Impressions • Black Maintenance Impressions Note: Some options may be unavailable depending on your machine configuration. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 13: Software

    • Printer Driver: Use the printer driver to take full advantage of your Software printer’s features. PCL6, Postscript and XPS drivers are provided. • Xerox Easy Printer Manager (EPM): Conveniently combines access to device settings, printing environments and the launch of applications such as Xerox CentreWare Internet Services into one location.

  • Page 14: Loading Paper

    Pull out the paper tray and load paper into the tray, print side down. Do not fill above the Maximum Fill line indicated by the symbol   Slide the paper length guide until it lightly touches the end of the paper stack. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 15: Bypass Tray

    For further information refer to Media Output Locations on page 18. Note: The rear door output can only be used for simplex jobs. Duplex printing with the rear door open will cause paper jams. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 16: Duplex Unit

    The duplex unit is preset to either Letter size or A4 depending on your country. To change the size of the duplex unit, follow the instructions below. Pull the duplex unit out of the machine. Adjust the guides to match the size of paper you will be using. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 17 Loading Paper Insert the duplex unit back into the machine, aligning the edges of the unit with the feed grooves on the inside of the machine. Make sure the duplex unit is fully pushed Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 18: Media Output Locations

    The output tray collects printed paper face down, in the order in which the sheets were printed. The output tray should be used for most jobs. When the output tray is full, a message displays on the control panel. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 19 Duplex printing with the rear door open will cause paper jams. CAUTION: The fuser area inside the rear door of your machine becomes very hot when in use. Take care when you access this area. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 20: General Care And Consumables

    To replace the print cartridge, refer to General Care and Troubleshooting on page 87. To purchase a new print cartridge, contact your local Xerox representative or authorized dealer. Supplies can also be ordered from www.xerox.com, refer to Support on page 64 for further information.

  • Page 21: Further Assistance

    Error Messages on page 101. If the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.
  • Page 22 Further Assistance Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 23: Print

    Print The Xerox Phaser 3320DN/DNI produces high quality prints from electronic documents. You can access the printer from your computer by installing the appropriate printer driver. To access the many printer drivers which can be used with your machine, refer to the Drivers CD or download the latest versions from the Xerox website at www.xerox.com.

  • Page 24: Printing Using Windows

    > Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, select Run Setup.exe in the Install or run program field, and select Continue in the User Account Control window. Select Install Software. Xerox Phaser 3320DN/DNI User Guide...
  • Page 25 If you don’t want to connect the printer at this time, select Next and then No on the following screen. Then the installation will start and a test page will not be printed at the end of the installation. Xerox Phaser 3320DN/DNI User Guide...
  • Page 26 > Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, select Run Setup.exe in the Install or run program field, and select Continue in the User Account Control window. Select Install Software. Xerox Phaser 3320DN/DNI User Guide...
  • Page 27 TCP/IP Port is selected, select your printer from the list and click Next. Click Update to refresh the list.To select a different port go to the next step, otherwise follow the wizard instructions to install the printer. Xerox Phaser 3320DN/DNI User Guide...
  • Page 28 If Add TCP/IP Port is selected, enter the Printer Name or the assigned IP address and a port name for the desired device. Click Next and follow the wizard instructions to install the printer. Xerox Phaser 3320DN/DNI User Guide...

  • Page 29: Custom Installation

    > Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, select Run Setup.exe in the Install or run program field, and select Continue in the User Account Control window. Select Install Software. Xerox Phaser 3320DN/DNI User Guide...
  • Page 30 Click Next. Note: If your printer is not already connected to the computer, the Connect Device window will display, refer to the next step. Xerox Phaser 3320DN/DNI User Guide...
  • Page 31 If you choose to print a test page, select the checkbox and select Next. Otherwise, just select Next. 10. If the test page prints out correctly, select Yes. If not, select No to reprint it. Xerox Phaser 3320DN/DNI User Guide...
  • Page 32 > Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, select Run Setup.exe in Install or run program field, and select Continue in the User Account Control window. Select Install Software. Xerox Phaser 3320DN/DNI User Guide...
  • Page 33 If the Test Print operation is successful, continue on to Print Procedure on page 34 in this document. If the print operation failed, refer to Troubleshooting page 93. For more information refer to the System Administrator Guide. Xerox Phaser 3320DN/DNI User Guide...

  • Page 34: Print Procedure

    Graphics Tab on page 39 • Advanced Tab on page 40 • Earth Smart Tab on page 43 • Xerox Tab on page 44 Select OK to confirm your selections. Select OK to print your document. Xerox Phaser 3320DN/DNI User Guide...

  • Page 35: Basic Tab

    Continue pressing the up arrow to select the number and the right arrow to move across until you have entered all 4 numbers. Select OK. The Print option appears. If you select the down arrow you have the option to Delete the job if you wish. Xerox Phaser 3320DN/DNI User Guide...

  • Page 36: Layout Options

    Select Poster 2x2 for 4 pages, Poster 3x3 for 9 pages or Poster 4x4 for 16 pages. Then choose the overlap amount in mm or inches. Xerox Phaser 3320DN/DNI User Guide...

  • Page 37: Sided Printing

    This is the conventional layout used in book binding. • Short Edge: This is the type often used with calendars. • Reverse Double-Sided Printing: The document is printed two sided and the second side images are rotated 180 degrees. Xerox Phaser 3320DN/DNI User Guide...

  • Page 38: Paper Tab

    Fit to Page: This allows you to scale your print job to any selected paper size, regardless of the digital document size. • Percentage: Use this option to change the contents of a page to appear larger or smaller on the printed page. Enter the scaling rate in the Percentage input box. Xerox Phaser 3320DN/DNI User Guide...

  • Page 39: Graphics Tab

    Bitmap Images or printed as Graphics. Select the Use Printer Fonts option if the fonts do not require downloading and the printer fonts should be used. Toner Save Selecting this option extends the life of your print cartridge and reduces your cost per page without a significant reduction in print quality. Xerox Phaser 3320DN/DNI User Guide...

  • Page 40: Advanced Tab

    Printing using Windows Advanced Tab You can select Advanced output options for your document, such as Watermarks or Overlay Text. Xerox Phaser 3320DN/DNI User Guide...
  • Page 41 When you have finished editing, select OK. Deleting a Watermark Select Edit from the Watermark drop-down list. The Edit Watermark window appears. Select the watermark you want to delete from the Current Watermarks list and select Delete. Select OK. Xerox Phaser 3320DN/DNI User Guide...
  • Page 42 Select Edit from the Overlay drop-down list. The Edit Overlay window appears. Select the Overlay you want to delete from the Overlay List box. Select Delete Overlay. When a confirming message window appears, select Yes. Select OK. Xerox Phaser 3320DN/DNI User Guide...

  • Page 43: Output Options

    Printer Default. This option automatically selects the printer default settings. Result Simulator This area of the Earth Smart tab shows a visual representation of the estimated energy and paper savings based on the selections made. Xerox Phaser 3320DN/DNI User Guide...

  • Page 44: Xerox Tab

    Printing using Windows Xerox Tab This tab provides version and copyright information as well as links to drivers and downloads, supplies ordering and the Xerox website. Xerox Phaser 3320DN/DNI User Guide...

  • Page 45: Xerox Easy Printer Manager (Epm)

    Xerox CentreWare Internet Services into one location. All of these features provide a gateway to conveniently use Xerox devices. For information about using the Easy Printer Manager, refer to the Xerox Phaser 3320DN/DNI Utilities Guide available on Xerox.com.

  • Page 46: Wireless Setting Program (Phaser 3320Dni)

    If you choose a wireless connection for your printer, you cannot use a wired connection at the same time. To open the program: • Select Start > Programs or All Programs > Xerox Printers > Xerox Phaser 3320DNI > Wireless Setting Program Connect the machine to your computer using the USB cable...
  • Page 47 Note: It may be necessary to select the program again before this screen appears. When the search is complete, the wireless Network Setting Information is displayed. If you want to configure the settings, select Next. Xerox Phaser 3320DN/DNI User Guide...

  • Page 48: Setip

    TCP/IP protocol. This program is on the software CD that comes with your printer. For information on using the SetIP program, refer to refer to the Xerox Phaser 3320DN/DNI Utilities Guide available on Xerox.com.

  • Page 49: Printing Using Macintosh

    This option allows you to select the printing resolution. The higher the setting, the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document. Xerox Phaser 3320DN/DNI User Guide...

  • Page 50: Printer Features

    Long-Edge Binding: This option is the conventional layout used in book binding. Short-Edge Binding: This option is the type often used with calendars. • Select the other options you want to use and select Print. Xerox Phaser 3320DN/DNI User Guide...

  • Page 51: Using Smart Panel

    For Mac OS 10.5: Select Print & Fax from System Preferences > Open Printer Queue... of a printer > Utility. • For Mac OS 10.6: Select Print & Fax from System Preferences > Open Printer Queue... of a printer > Printer Setup > Utility > Open Printer Utility. Xerox Phaser 3320DN/DNI User Guide...

  • Page 52: Printing Using Linux

    Using the Printer Properties window provided by the Printers configuration, you can change the various properties for your machine as a printer. Open the Unified Driver Configurator. If necessary, switch to Printers configuration. Select your machine on the available printers list and select Properties. Xerox Phaser 3320DN/DNI User Guide...
  • Page 53 Classes: This option shows the class that your machine is in. Select Add to Class to add your machine to a specific class or select Remove from Class to remove the machine from the selected class. Select OK to apply the changes and close the Printer Properties window. Xerox Phaser 3320DN/DNI User Guide...

  • Page 54: Printing Using Unix

    Use Margins: Set the margins for the document. By default, margins are not enabled. The user can change the margin settings by changing the values in the respective fields. Set by default, these values depend on the page size selected. Xerox Phaser 3320DN/DNI User Guide...
  • Page 55 Unit: Change the units to points, inches, or centimeters. Printer-Specific Settings Tab Select various options in the JCL and General frames to customize various settings. These options are specific to the printer and depend on the PPD file. Xerox Phaser 3320DN/DNI User Guide...
  • Page 56 Printing using Unix Xerox Phaser 3320DN/DNI User Guide...

  • Page 57: Centreware Internet Services

    This chapter includes: • Using CentreWare Internet Services on page 58 • Status on page 59 • Jobs on page 60 • Print on page 62 • Properties on page 63 • Support on page 64 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 58: Using Centreware Internet Services

    If a different language is required, select the language drop-down menu and change to the language required. Use the Index option to navigate to specific topics. Note: Some options may be unavailable depending on your machine configuration. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 59: Status

    Current Settings menu, information about the machine setup and network information can also be viewed. The Print Information page allows you to print the configuration report and other documents about the machine. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 60: Jobs

    Enter your 4-digit pin number in the Password box and Confirm Password box to release your job. You can also print your secure document at the machine: Select the Menu button on the control panel. Press the down arrow to scroll to Job Manage. and press OK. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 61 Jobs Select the down arrow to scroll to Stored Job and select OK. Select your document and press OK. Enter your 4-digit password and press OK. Select Print and press OK to print your document. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 62: Print

    Select the required orientation of your print from the Orientation menu. Select the required option for 2-Sided printing. In the Print-Ready File area, select the Browse button. The File Download page displays. Select the print-ready document and select OK. Select Apply to print the document. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 63: Properties

    Administrator. For information about all the Properties options, refer to the System Administrator Guide. Note: The Properties tab only appears when the administrator is logged in or when the CWIS Access Control has been disabled. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 64: Support

    System Administrator. Links are also provided to the Xerox website for downloading the Printer Drivers and User Guides, ordering supplies, accessing Technical Support or registering your machine.

  • Page 65: Paper And Media

    This chapter includes: • Loading Paper on page 66 • Setting Paper Size and Type on page 70 • Media Guidelines and Specifications on page 71 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 66: Loading Paper

    71 and Media Specifications on page 119. Pull out the paper tray and load paper into the tray, print side down. Do not fill above the Maximum Fill line indicated by the symbol   Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 67: Using The Bypass Tray

    216 mm x 356 mm) and weighing between 16 lb and 58 lb (60 g/m² and 220 g/m²). For more media specifications, refer to Media Guidelines and Specifications on page 71 and Media Specifications page 119. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 68: Envelope Mode

    A maximum of 5 envelopes can be loaded. Straighten the edges on a level surface. Note: For more information on media specifications, refer to Media Guidelines and Specifications on page 71 and Media Specifications on page 119. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 69 Paper Tab on page 38. Note: The settings made from the printer driver on your computer override the settings on the control panel. After printing, close the bypass tray. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 70: Setting Paper Size And Type

    Press the arrow buttons to scroll to the paper type you want and press OK. Press OK to save the selection. Note: If you want to use special sized paper, select a custom paper size in the Printer Driver. Refer Paper Options on page 38 for instructions. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 71: Media Guidelines And Specifications

    Do not feed a sheet of labels through the machine more than once. The adhesive backing is designed for one pass only through the machine. • Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 72: Media Types

    28 to 32 lb (105 to 120 g/m² Archival 28 to 32 lb (105 to 120 ) if you need to keep the print-out for a long period time, such as archives, select this option Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 73 32 to 43 lb (121 to 163 ) card stock Envelopes g/m² 20 to 24 lb (75 to 90 For more information on supported paper sizes and weights, refer to Media Specifications on page 119. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 74 Media Guidelines and Specifications Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 75: Machine Features And Setups

    Some options may be unavailable depending on your machine configuration. This chapter includes: • Accessing the Feature and Setup Options on page 76 • Feature Options on page 77 • Setup Options on page 81 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 76: Accessing The Feature And Setup Options

    Press the Right/Left arrow buttons to scroll to a menu option in the selected menu item. Press OK to select the menu option. Customize the options required using the instructions on the following pages. Settings can also be customized using CentreWare Internet Services. Refer to the System Administrator Guide for more information. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 77: Feature Options

    • Black Printed Impressions • Sheets • 2 Sided Sheets • Printed Sheets • Printed 2 Sided Sheets • Black Printed Sheets • Black Printed 2 Sided Sheets • Maintenance Impressions • Black Maintenance Impressions Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 78 • Duplex: Sets the margin for double-sided Side 1: printing. • Top Margin: -5 to 5mm (0*) • Left Margin: -5 to 5mm (0*) Side 2: • Top Margin: -5 to 5mm (0*) • Left Margin: -5 to 5mm (0*) Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 79 • Tray 1 • Tray 2 (if installed) • Bypass Tray • Auto* Bypass Mode • Allows for printing from the Bypass • Off* Tray regardless of the media loaded or • the job attributes. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 80 • Image Overwrite is a security measure to prevent unauthorized access and duplication of classified or private documents. When Image Overwrite is selected after a job is printed, all the data stored in the optional memory for that job is deleted. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 81: Setup Options

    • Button Press: When you press any button the machine will ‘wake up’ from the power save mode. • Printer: When you open or close the paper tray, the machine will ‘wake up’ from the power save mode. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 82 Line Term. Allows you to append the required • carriage return to each line feed, which is • LF+CR useful for Unix or DOS users. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 83 Earth Smart mode On or Off, the user needs to enter a password. Change Template: Selects the Earth • Default* Smart template set from the CentreWare • Custom Internet Services. Clear Setting Restores the machine’s factory default • Yes / No settings. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 84: Network Setup

    • PostScript • Print PS Error: On / Off* • EPSON/IBM • Font • Character Set • Character Tab • Pitch • • Auto Wrap Network Setup The following Network Setup feature options are available: Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 85 Setup Options For more detailed information refer to the Xerox Phaser 3320DN/3320DNI System Administrator Guide. Settings Option Description * denotes factory default TCP/IP(IPv4) Selects the appropriate protocol and • DHCP* configures parameters to use the network • BOOTP environment. •...
  • Page 86 * denotes factory default Net. Activate Turns access to the Ethernet network on or • On* / Off off. HTTP Activate Enables Http on the machine giving access • On* / Off to the embedded web page. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 87: General Care And Troubleshooting

    General Care and Troubleshooting This chapter includes: • General Care on page 88 • Troubleshooting on page 93 • Further Assistance on page 116 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 88: General Care

    There is only one customer replaceable consumable in the machine, the print cartridge.To place an order for Xerox consumables, please contact your local Xerox Representative giving your Company Name, product number and the machine serial number. Supplies can also be ordered from www.xerox.com, refer to...

  • Page 89: Replacing The Print Cartridge

    If not replaced, the machine will stop printing. Replace the print cartridge using the following instructions. Press the release latch on the left side of the machine. Open the front door. Pull the print cartridge out. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 90: Checking The Supplies Life

    Close the front door. Make sure that the door is securely closed. Checking the Supplies Life Press Menu on the control panel. Use the arrow buttons to scroll to Maintenance and press OK. Use the arrow buttons to scroll to Supplies Info. and press OK. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 91: Cleaning The Machine

    Cover it with a piece of paper, if necessary. • Do not touch the green surface on the underside of the print cartridge. Use the handle on the cartridge to avoid touching this area. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 92: Moving The Machine

    When moving the machine, do not tilt or turn it upside down as the inside of the machine may become contaminated with toner, which can cause damage to the machine or adversely affect print quality. • When moving the machine, make sure at least two people are holding the machine securely. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 93: Troubleshooting

    • The machine has stopped due to a fault. Check the display message to resolve. • The print cartridge has reached its estimated end of life. Replace the print cartridge - see Replacing the Print Cartridge on page 89 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 94: Redistributing Toner

    Hot water sets toner into fabric. CAUTION: Do not touch the green underside of the print cartridge. Use the handle on the cartridge to avoid touching this area. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 95: Paper Jams

    By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer Paper Jams on page 95. • Ensure that the adjustable guides on the paper tray are positioned correctly. (See Loading Paper Tray 1 and Paper Tray 2 (optional) on page 66.) Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 96: Paper Tray

    Refer to Inside the Machine on page 98. Insert tray 1 back into the machine until it snaps into place. Printing automatically resumes. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 97 If the paper has been removed, insert tray 2 back into the machine until it snaps into place. Printing automatically resumes. Pull tray 1 half-way out. Pull the paper straight up and out. Insert the trays back into the machine. Printing automatically resumes. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 98: Inside The Machine

    The fuser area is hot. Take care when removing paper from the machine. Press the release latch on the left side of the machine. Open the front door. Pull the print cartridge out, lifting it up slightly at the front. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 99: Output Area

    90 degrees and remove the paper If you still do not see the paper, go to step 1 in the next section, otherwise close the rear cover. Printing automatically resumes. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 100 Insert the duplex unit back into the machine, aligning the edges of the unit with the feed grooves on the inside of the machine. Make sure the duplex unit is fully pushed If paper is still jammed, go to the next step. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 101: Error Messages

    • When you call for service, provide the service representative with the contents of the display message. • Some messages may not appear on the display depending on the options or models. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 102: Paper Jam Messages

    A print cartridge is not installed. Install a print cartridge. Cartridge Invalid Print The print cartridge you have installed is Install a Xerox-genuine print cartridge, Cartridge not for your machine. designed for your machine. Replace Print The print cartridge has almost reached...

  • Page 103: Miscellaneous Messages

    Call for service please call for service. Error [error number] The machine unit cannot be Reboot the power and try the printing controlled. job again. If the problem persists, Turn Off then On please call for service. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 104: Common Problems

    • Use only transparencies specifically designed for laser printers. Remove the paper exit. each transparency as it exits from the machine. Envelopes skew or fail to feed • Ensure that the paper guides are against both sides of the envelopes. correctly. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 105: Printing Problems

    Contact a service representative. The document size is so big • Get more hard disk space and print that the hard disk space of the the document again. computer is insufficient to access the print job. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 106 The software application is • Try printing a job from another malfunctioning. application. The operating system is • Exit Windows and reboot the malfunctioning. computer. Turn the machine off and back on again. Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 107 • Set the correct paper size in the special- sized paper, such as setting do not match. Custom Paper Size Settings in the billing paper. Paper tab in the Printing Preferences (see Paper Options on page 38.) Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 108: Print Quality Problems

    • The paper is too rough and dirt from the paper falls to the inner areas of the machine on to the transfer roller. Clean the inside of your machine. (See Internal Areas on page 91.). • The paper path may need cleaning. (See Internal Areas on page 91.) Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 109 • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or using the printer driver options. (See Print Procedure on page 34.) Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 110 • If the job is simplex, use the rear door as the output location. For instructions, refer Using the Rear Door on page 19. Back of printouts Check for leaking toner. Clean the inside of the machine. (See Internal Areas are dirty page 91.) Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 111 A a B b C one. (See Replacing the Print Cartridge on page 89.) A a B b C • If the problem persists, the machine may require repair. Contact a service representative. A a B b C Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 112: Common Windows Problems

    If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note: Refer to the Microsoft Windows User Guide supplied with your computer for further information on Windows error messages. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 113: Common Macintosh Problems

    • Make sure that the resolution setting in your machine driver matches Macintosh with Acrobat the one in Acrobat Reader. Reader 6.0 or higher, colors print incorrectly. Note: Refer to the Macintosh User Guide supplied with your computer for further information on Macintosh error messages. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 114: Common Linux Problems

    Print jobs. If this situation occurs, try to release the port by selecting Release port in Port configuration window. Note: Refer to the Linux User Guide supplied with your computer for further information on Linux error messages. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 115: Common Postscript Problems

    The printer driver has not been • Open the PostScript driver the driver. configured to recognize the properties, select the Device optional tray. Settings tab, and set the tray option of the Installable Options section to Installed. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 116: Further Assistance

    Error Messages on page 101. If the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.

  • Page 117: Specifications

    Specifications This chapter includes: • Machine Specifications on page 118 • Electrical Specifications on page 121 • Print Specifications on page 122 • System Requirements on page 123 • Network Environment on page 125 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 118: Machine Specifications

    Net (with consumables) Access From the front and back First Print Out Time As fast as 6.5 seconds from Ready As fast as 14.0 seconds from Power Save Warm Up Time 15 seconds from Power Save Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 119: Media Specifications

    The paper stack height must not exceed 0.4 inches (10 mm). Duplex Unit Feature Specification Paper Weights 16 - 32 lb (60 to 120 g/m² Paper Sizes A4, Letter, Oficio, Folio, Legal Paper Types Plain Paper, Thin, Thick, Recycled, Bond Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 120: Output Tray

    Machine Specifications Output Tray Feature Specification Output Tray - Face down 150 sheets of 20 lb (80 g/m²) bond paper Rear Door - Face up 1 sheet Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 121: Electrical Specifications

    110 - 127 VAC & 220 - 240 VAC Average Power Consumption Operating Average: Less than 600 Watts Power Save mode: Less than 3.5 Watts Power Off mode: Less than 0.4 Watts Stand By mode: Less than 60 Watts Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 122: Print Specifications

    11000 prints Prints from the Print Cartridge supplied with the machine: 2000 Maximum Resolution 300 x 300 dpi Standard Printer Memory 128MB Memory Expansion (Option) 256 MB PDL / PCL PCL5e, PCL6, Postscript 3, PDF1.4, Single-TIFF Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 123: System Requirements

    Mac (1 GB) Mac OS X 10.5 ® 512 MB (1 GB) 1 GB Intel processors 867 MHz or faster PowerPC G4/ G5 Mac OS X 10.6 ® 1 GB (2 GB) 1 GB Intel processors Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 124 SuSE Linux Enterprise Desktop 10, 11 (32/64 bit Unix Free HDD Operating System Space Sun Solaris 9, 10 (x86, SPARC) Up to 100 MB HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5,3, 5.4 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 125: Network Environment

    • TCP/IPv6 (DHCP, DNS, RAW, LPR, SNMPv 1/2/3, HTTP (S), IPSec) Wireless security (Phaser 3320DNI only) • Authentication: Open System, Shared Key, WPA Personal, WPA2 Personal (PSK), WPA • Enterprise, WPA2 Enterprise • Encryption: WEP64, WEP128, TKIP, AES Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 126 Network Environment Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 127: Safety

    134 • Material Safety Data on page 138 • Product Recycling and Disposal on page 139 • Energy Program Compliance on page 141 • Environment, Health and Safety (EH&S) Contact Information on page 142 Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 128: Notices And Safety

    Please read the following instructions carefully before operating the machine. Refer to them as needed to ensure the continued safe operation of your machine. Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

  • Page 129: Safety Labels And Symbols

    This WARNING alerts users to areas of the machine where there are heated surfaces, which should not be touched. This WARNING alerts users not to perform unauthorized actions that may result in hazardous light exposure. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 130: Operational Safety Information

    Operational Safety Information Operational Safety Information Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your Xerox machine, follow these safety...

  • Page 131: Laser Safety Information

    • Always exercise care when moving or relocating the device. Please contact your local Xerox dealer to arrange relocation of the device to a location outside of your building. •...

  • Page 132: Emergency Power Off

    If you need additional information about ozone, please request the Xerox publication Ozone by calling 1-800-828-6571 in the United States and Canada. In other markets please contact your authorized local dealer or Service Provider.

  • Page 133: Consumables Information

    This device is certified by the following Agency using the Safety standards listed. Agency Standard Underwriters Laboratories Inc. UL60950-1 2nd Edition (USA/Canada) IEC/EN60950-1 2nd Edition This device has been manufactured under a registered ISO9001 Quality system. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 134: Basic Regulations

    Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the device. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

  • Page 135: European Union

    To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this device can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental...
  • Page 136 Mode, please consider that this device may then only switch to a lower energy level after a longer period of time or not at all. To learn more about Xerox participation in sustainable initiatives, please visit our website at: www.xerox.com/about-xerox/environment/enus.html...

  • Page 137: Turkey Rohs Regulation

    This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 138: Material Safety Data

    Material Safety Data Material Safety Data For Material Safety Data information regarding your printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 139: Product Recycling And Disposal

    (1-800-ASK-XEROX) to determine whether this Xerox device is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment.html. If you are managing the disposal of your Xerox device, please note that the device may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations.
  • Page 140 Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Xerox Phaser 3320DN/3320DNI User Guide...

  • Page 141: Energy Program Compliance

    Xerox ENERGY STAR equipment is preset at the factory, to switch to Power Save Mode after a preset time following the last copy/print out. The default time set for the Xerox Phaser 3320DN/3320DNI is 30 minutes.

  • Page 142: Environment, Health And Safety (Eh&S) Contact Information

    Environment, Health and Safety (EH&S) Contact Information Environment, Health and Safety (EH&S) Contact Information For more information on Environment, Health, and Safety in relation to this Xerox device and supplies, please contact the following customer help lines: USA: 1-800 828-6571...

  • Page 143: Index

    Bypass Tray, 98 Support, 64 Error Messages, 101 Changing Printer Settings Inside the Machine, 98 Macintosh, 49 Linux, 114 Checking the Supplies Life, 90 Macintosh, 113 Cleaning the Machine, 20, 91 Output Area, 99 Control Panel, 91 Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 144 Home Page, 58 Layout, 49 Jobs, 60 N-up Printing, 50 Print, 62 Paper, 50 Properties, 63 Printer Settings, 49 Status, 59 Resolution, 49 System Requirements, 123 Toner Save Mode, 50 Macintosh Problems, 113 Job Manage (Optional) Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 145 Install Software, 24 Output Area, 99 Layout Options, 36 Output Options, 43 Linux Printing, 52 Output Tray, 6, 18 Local Printer, 24 Output Tray Support, 6 Macintosh Printing, 49 Overlay, 42 Number of Copies, 38 Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 146 Setting Paper Size and Type, 70 Product Recycling and Disposal, 139 Setup Menu, 11 Product Safety Certification, 133 Setup Options, 81 Properties, CentreWare Internet Services, 63 Setups, 75 PS Font List, 12 Size of Machine, 118 Software, 13 Xerox Phaser 3320DN/3320DNI User Guide...
  • Page 147 Wireless Setting Program, 46 Speed of Machine, 122 Start button, 9 Status, CentreWare Internet Services, 59 Status/Wireless LED, 9 Xerox Easy Printer Manager (EPM), 45 Stop button, 9 Xerox Support Center, 21, 116 Stored Job, 80 Xerox Tab, 44 Supplies Info., 12...
  • Page 148 Xerox Phaser 3320DN/3320DNI User Guide...

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