Damaged Prints; Exit Jams - Xerox Phaser 3320 Service Manual

Error Troubleshooting

Damaged Prints

The print exits the printer wrinkled, creased, or torn. The printer neither jams nor displays an error code.
1. Stop the sheet at various points in the media path to determine where the media is damaged.
2. Try using the next heaviest type of paper.
3. Feed paper through the printer from each of the available trays. Is the paper damaged when fed
out of one tray but not when fed out of the others? If so, inspect the tray for damage, ensure that
the media guides are set correctly and verify that the proper media is being used.
4. If media shows damage from all trays, check the registration rollers.
5. Inspect the tray and media path for debris or broken components.
Wrinkled Envelopes
Envelope wrinkling of varying severity can sometimes occur. In general, envelope wrinkling is
considered a technology limitation due to the fusing process which relies on heat and pressure to bond
toner to the media. The #10 Commercial envelopes are particularly susceptible to wrinkling.
1. Check the media path for obstructions or debris.
2. Check that the media guides are set correctly.
3. Test envelopes from other manufacturers to find the best result.
Fuser Jams
WARNING: Allow the Fuser to cool before performing this procedure.
1. Check that the Fuser is properly seated, locked, and operates normally.
2. Ensure that the paper is in good condition and is listed as supported media. Try loading new
media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Ensure that the loaded media matches the Control Panel settings.
5. Visually inspect the Fuser for burrs, roller damage, or scraps of paper.
CAUTION: Do not use metal objects to remove debris from the Fuser.

Exit Jams

1. Check that the correct type of media is being used.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media over, loading new media, or
a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is heavy, stiff paper being used for two-sided printing? In so, use lighter paper.
6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.
CAUTION:
Do not use metal objects to remove debris from the printer.
2-6 Phaser 3320 and WorkCentre 3315/3325
Service Manual
Xerox Internal Use Only