Xerox Phaser 3320 Service Manual page 85

Error Troubleshooting
Step Actions and Questions
6. Replace the Tray 1 Retard Roller
(page 4-23).
Does the error persist?
7. Check the Base Plate Pad.
Is the Base Plate Pad installed correctly?
8. Replace Tray 1.
Tray 2 Paper Jam
A jam was detected in the Tray 2 feeding section.
Applicable Error
• 07-230: Paper Jam in tray 2
Initial Actions
• Open Tray 2 and remove the jammed paper.
• Verify the paper is supported
• Clean/Inspect the pick/feed rollers
• Verify tray guides are properly set.
• Cycle printer power.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Applicable Parts
• Optional Tray Registration Clutch,
PL12.1.18
• Optional Tray Feed Clutch, PL12.1.21
• Optional Tray Drive Assembly, PL12.1.16
Troubleshooting Procedure Table
Step Actions and Questions
1. Remove the Optional Tray Registration
Clutch (page 4-139).
Does the error persist?
2. Replace the Optional Tray Feed Clutch
(page 4-139).
Does the error persist?
2-32 Phaser 3320 and WorkCentre 3315/3325
Service Manual
Yes
Go to step 7.
Go to step 8.
Complete.
Wiring and Plug/Jack Map Reference
Phaser 3320 System Wiring
WorkCentre 3315 System Wiring
WorkCentre 3325 System Wiring
Yes
Go to step 2.
Replace the Optional
Tray Drive Assembly
(page 4-137) and go to
step 3.
No
Complete.
Trim or replace the Base
Plate Pad.
on page 7-20
on page 7-25
on page 7-31
No
Complete.
Complete.
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