Information Required For Inquiries - Mitsubishi Electric Q80BD-J71GP21-SX User Manual

14
TROUBLESHOOTING

14.9 Information Required for Inquiries

When the troubleshooting cannot solve the problem, or a board failure occurs, please
consult your local Mitsubishi service center or representative. Inform the following
conditions and situations when inquiring the problems.
(1) Product information
Item
Board
Product
version
Utility
Personal
computer name
CPU
Personal
computer
Memory size
Operating
system
Other Existence
option
Situation checked with disconnecting other option boards
boards
(2) Failure content
Item
(Example: The LINK LED does not turn on even though the computer is turned on.)
Failure
description
Occurrence
frequency
Occurrence If the failure occurs only in the specific case, inform the occurrence condition noticed.
condition
Inform the following descriptions.
• The result of troubleshooting performed
• The situation when checking with other boards or computers.
(Example: Event ID 295 "The Board WDT error had occurred." error is displayed on the event viewer when the
Troubleshooting personal computer is started. It also occurs when mounting the problem board with another computer. Other boards
result mounted with the computer works properly.)
Condition/Situation
Model:
Rating plate :
Product information :
Model:SW1DNC-MNETG-( )
Version: .
Manufacturer:
Personal computer name:
® TM
(Example:Intel Core 2 DuoProcessor 3GHz)
®
(Example: Windows XP Professional)
(If exist, type, the number of boards and so on)
Condition/Situation
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14.9 Information Required for Inquiries
9
10
Reference
Appendix 13
11
Section 2.5
12
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13
14
A
I
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