NEC SOPHO 2000 IPS User Manual page 85

Other information available in the operator screen:
- external or internal call, rerouted
- presence status
- time caller has been waiting before the call was answered
Call handling features
 Full or pop-up screens provide a clear overview of different areas: queues, call
handling, directory and availability lists. • Calls are handled by means of short cut
keys. Drag & drop or point & click options allow operators to work quickly and
efficiently.
 Separate source and destination areas allow operators to speak to the caller and/or the
person called.
 Clear queue information, including the number of calls waiting, is displayed in
different call categories: external incoming trunk and tie-line calls, internal operator
assistance calls, fall back calls (failed DID calls that were not answered, for example)
and parked calls.
 Operators have the option to retrieve a call from the top of a queue (first in, first out)
or select a specific call from the queue list.
 Directory browsing in the company, external, personal or web directory enables
numbers to be looked up quickly
 Free seating allows operators to log in at any workplace, using a handset (Dterm)
and/or headset.
 (Note that a blind operator solution will also become available for the Business
ConneCT Operator)
BusinessConneCT uses an OAI connection to the 2000 IPS.
Server platform
UNIVERGE NEAX 2000 IPS General Description
Issue 5
Processor
Memory
Database engine
Operating system
3 Ghz (2.4 Ghz minimal)
1 GB RAM (512 MB minimal)
MSDE 2000, Microsoft SQL server 2000
Standard edition
Windows 2000 Server, Windows Server
2003 Standard Edition, Windows Server
2003 Web Edition (MSDE only)
CHAPTER 3 TERMINALS
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