Yealink SIP VP-T49G User Manual page 242

User Guide for SIP VP-T49G IP phone
5. When you place a call on hold, music will be played to the held party.
Note
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP VP-T49G IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance. For more information on ACD key icon indicators,
refer to Icon Instructions
Note
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
To configure an ACD key via phone user interface:
1. Tap ->Features->DSS Keys.
2. Tap the desired DSS key.
3. Tap the Type field.
4. Tap ACD in the pop-up dialog box.
5. (Optional.) Enter the string that will appear on the touch screen in the Label field.
6. Tap the Save soft key to accept the change or
ACD key
is configurable
242
on page 14.
via web user interface at the path DSSKey->Line Key.
to cancel.