Yealink VP-2009 User Manual
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Yealink VP-2009 User Manual

Ip video phone
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Summary of Contents for Yealink VP-2009

  • Page 2: About This Guide

    IP broadband communication applications and opens the door to the world of multimedia. VP-2009 is an innovative IP media phone equipped with the most advanced video compression technology. It offers unrivalled superb voice and picture quality, innovative functional richness, friendly user interface, stylish and elegant design, enhancing the instant, face-to-face communication experience even at low bandwidth.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started.................- 1 - Packing List ..........................- 1 - Assembling the Phone........................ - 3 - Configuration and Registration ....................- 5 - Configuring via Web Page ....................- 5 - Configuring via keypad...................... - 6 - Overview ..................- 7 - Keypad Instruction........................
  • Page 4 Add Group........................- 36 - Rename Group－XXX..................... - 37 - Delete Group－XXX ....................... - 37 - Group Ring........................- 38 - Export Contact list ......................- 39 - Call History..........................- 40 - Using the Basic Call Functions.............- 41 - Making a call..........................

  • Page 5: Getting Started

    IP Video Phone Getting Started Getting Started Packing List The following components are included in your package: IP Video Phone VP-2009 Power Adapter Handset & Handset Cable - 1 -...
  • Page 6 IP Video Phone Getting Started Ethernet Cable Telephone Line Cord Quick Installation Guide & Quick Reference CD Content - 2 -...

  • Page 7: Assembling The Phone

    IP Video Phone Getting Started Note: The telephone line cord is only available for the model VP-2009T with PSTN connectivity. Please unpack the product package with caution; inspect the items closely. If you find any damaged item, please contact your IP Video phone reseller immediately. Also, please keep the box and packing material for future use in the event of future shipments.
  • Page 8 IP Video Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. Only the mode VP-2009P can support the PoE function.

  • Page 9: Configuration And Registration

    IP Video Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact your internet administrator or service provider for more details. Configuring via Web Page Press <OK>...

  • Page 10: Configuring Via Keypad

    IP Video Phone Getting Started When you have finished the Network and Account Setting configuration, the Register Status Icons will be shown in the idle screen: Register successfully Register failed Note: Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password.

  • Page 11: Overview

    IP Video Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Event Indication LED It will show the event status of the video phone. It will blink when registration failed, the network is unavailable, there is a missed call or message to the extension or playing advertisment.

  • Page 12: Navigation Keys

    IP Video Phone Overview the bottom edge of the screen. The specific function is assigned by the internal logic of the videophone and varies from menu to menu. For example, pressing a softkey corresponding to the Directory function will to enter the Contacts menu directly. DTMF Keypad The DTMF keypad is used for entering numbers, letters and symbols.

  • Page 13: Led Instruction

    IP Video Phone Overview ： Mute audio transmission locally during calls; ： Allow users to access the Contacts page directly; ： 1. To transfer a call to a third party during an active conversation; 2. To active the DND mode. : 1.

  • Page 14: Icon Instruction

    IP Video Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Network Status: Available Network Status: Unavailable Network Status: Limited Account register failed Account register successful Missed calls Call in...

  • Page 15: User Interface

    IP Video Phone Overview DND(Do not Disturb) Auto answer User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone; Using web user interface in an Internet browser from your PC; please refer to “Configuration and Registration”...
  • Page 16 IP Video Phone Overview Other Features --Call History --Directory √ √ --Message --ScreenSaver --Service Center Note: The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details. User and Administrator Mode Your phone can be used in user or administrator mode.

  • Page 17: Customizing Your Phone

    IP Video Phone Customizing Your Phone Customizing Your Phone Powering Up the Video Phone 1) Plug a Network cable into the network port. 2) Plug in power. 3) It takes about 2 minutes to boot up the videophone. During this period, please do not touch any keys or turn off the videophone.

  • Page 18: Basic Settings

    IP Video Phone Customizing Your Phone Basic Settings Personalize This option includes the following parameters： Display Name: Device Name; Language: English, Simplified Chinese, Turkish, Korean and Russian, ect; Call Option: Voice (IP) or Video (IP). Local Video: Open or Close. Display Name To change the display name via phone interface：...
  • Page 19 IP Video Phone Customizing Your Phone 4) Press Exit softkey to return to the previous screen. Note: The settings of【Call Option】and【Local Video】is the same as【language】. To change the language via web interface： Choose Phone->Preferce->language to do the relating changes. Please refer to the instruction above for the parameters’...

  • Page 20: Screen Saver

    IP Video Phone Customizing Your Phone Screen Saver The Screen Saver option includes the desktop settings such as screen saver, screen type, sleep and wallpaper. Configure screen saver via phone interface : 1) Click Settings->Basic-> Screen Saver option to enter. 2) Press <OK>...

  • Page 21: Sound Set

    IP Video Phone Customizing Your Phone 5) Press <F1> to preview the selected picture, Press <F2> to delete the selected picture. If there is USB flash device plugged into the USB port, press the <F3> to choose a picture stored in the USB flash device as your wallpaper. And press <F4> to exit.
  • Page 22 IP Video Phone Customizing Your Phone 3) Ring Volume: Press Up/Down button to choose【Ring Tone】->【Volume】 option, then press Left/Right button to adjust the ring volume; 4) Talking Volume: Press Up/Down button to choose 【Volume】->【Talking】 option, then press Left/Right button to adjust the talking volume; 5) Press <F1>...

  • Page 23: Date & Time

    IP Video Phone Customizing Your Phone Note: The volume can only be adjusted via phone interface. Date & Time The time and date appears on the idle screen of the IP video phone. If the phone can not obtain a time and date from the call server, please contact your system administrator to check whether the time and date are correct.

  • Page 24: Security

    IP Video Phone Customizing Your Phone 2) Press Up/Down button to choose the【Time Zone】option; 3) Press <OK> button to pop up the pull-down menu, press Up/Down navigation key to choose the correct Time Zone; Press <OK> button to save the changes; users can also press Left/Right navigation key to set this option directly;...

  • Page 25: Call Features

    IP Video Phone Customizing Your Phone 2) Choose and fill in the【Old Password】,【New Password】and【Re-enter】blacks. The default password is Admin. 3) Press <F1> to save the change, or press <F4> to cancel the operation and return to the “Security page”. Call Features Forward Call forward is a feature that redirects your incoming calls to another phone number when your phone is unavailable or you are inconvenient to answer it.

  • Page 26: Call Waiting

    IP Video Phone Customizing Your Phone forward to. And then press <F1> to save the changes. To configure Call Forward via web interface: Choose Phone->Forward to do the relating changes. Please refer the above configuration information. Call Waiting Call Waiting lets you put one call on hold to answer another. Don't feel like answering the other line? Don't worry, just let the call go to voicemail and respond at your convenience.

  • Page 27: Auto Answer

    IP Video Phone Customizing Your Phone 2) Press <OK> to enable/disable Call Waiting function; 3) Press <F1> to save the changes and get back to the “Call Features” page. Note: If Call Waiting is enabled by the called extension, when a new call is coming during an active call, the device will sound a “Du…”, and the LCD indicates the incoming call, the caller will hear the ring back tone.

  • Page 28: Dial Plan

    IP Video Phone Customizing Your Phone 2) Press <OK> to enable/disable auto answer; if auto answer is enabled, users can choose different types. Press <OK> to pop up the pull-down menu, choose a type by pressing Up/Down button, press <OK> to confirm the change. 3) Press <F1>...
  • Page 29 IP Video Phone Customizing Your Phone 2) Press <F1> to add a record, it will pop up the “Add Record” frame, enter “Prefix” and “Replace” parameters, and click “OK” to save the changes; Then the record will appear in the dial plan list. 3) In the dial plan list, press Up/Down button to choose a dial plan record, press <F2>...

  • Page 30: Key As Send

    IP Video Phone Customizing Your Phone button. Key As Send Users can set a specific button (“#” or “*”) to active as the send button. To set the send key via phone interface: 1) In desktop status, click【Call Features】->【Key As Send】to enter; 2) press <OK>...

  • Page 31: Service Center

    IP Video Phone Customizing Your Phone 2) Set the Voicemail Number, and press <F1> to save the changes. Service Center Operate the Service Center via phone interface: 1) In Desktop status, click【Service Center】to enter the service center page; 2) Choose a prefered websites, and click the specific icon to open the webpage. 3) In this option, users can enjoy the services based on an special server.

  • Page 32: Video

    IP Video Phone Customizing Your Phone Manager To manage the ephoto via phone interface: 1) In the Photo page, Click【Manager】option to get into the ePhoto Manage page; 2) Press <Up>/<Down> to review the pictures. 3) <Preview>：To preview the selected picture. 4) <Delete>：To delete the selected picture.

  • Page 33: Message

    IP Video Phone Customizing Your Phone Message Set the Voice Mail via phone interface: 1) In desktop status, click【Message】option, or press<F3> to enter the Voice Mail Setting page. 2) Enter the voice mail number, and click <F1> to save the configuration. 3) If you have set the voicemail number, clicking the【Message】option, it will call out automatically.

  • Page 34: Exact Search

    IP Video Phone Customizing Your Phone 2) Enter the contact name, for example “David”, then the screen will show all the contacts whose name begins with “David”. 3) Press<F4> button to get back to Contacts page. Note: Users can click the digital key to switch the input methods. For example, pressing the number button 2 once, you can enter the number 2 and double-click it, it will change to the letter ”a”.

  • Page 35: Add Contact

    IP Video Phone Customizing Your Phone 2) Enter the find name information into the “Find Name” dialog, for example “David Lee”, press <OK>, then the screen will show the details of the contact whose name matches with “David Lee”. Add Contact Users can add a contact and edit the name and the phone numbers.
  • Page 36 IP Video Phone Customizing Your Phone Note: Every contact can have up to 4 phone numbers and 1 Email address. 2) Press Up/Down button to choose and fill in different options, in the 【Ring】 and 【Group】options, press <OK> to pop up the “Options” Frame, press Up/Down buttons to choose different options, press <OK>...

  • Page 37: Edit Contact Xxx

    IP Video Phone Customizing Your Phone 2) Enter the Display Name, SIP Name, Office Number, Mobile Number, Family Number and Group Name, then click the Insert button to add the record. 3) Click the Save button to save the changes. Edit Contact XXX XXX is the current cursor location of the contact's name.
  • Page 38 IP Video Phone Customizing Your Phone 3) Click the Save button to save your changes. Move a contact to the blacklist via phone interface: 1) Press Directory->Contact List->Enter. 2) Use the navigation key to highlight the one you want to move, press Option softkey, scroll to move to Blacklist, press OK softkey twice to confirm the change, or press Cancel softkey to return to the Directory.

  • Page 39: Delete Contact－Xxx

    IP Video Phone Customizing Your Phone Move a contact to the blacklist via web interface: 1) Click Contacts option to enter the configuration page. 2) Choose a record, click the Group Name option to pop up the pull-down menu, then you can regroup it by choosing a different option.

  • Page 40: Add Group

    IP Video Phone Customizing Your Phone 2) Click <Yes> to confirm the operation, or click <No> to cancel. Add Group Add groups via phone interface: 1) In ”More” Frame, press Up/Down buttons to choose the【Add Group】option, press <OK> to pop up the “New Group” dialog. 2) Enter the name of the new group.

  • Page 41: Rename Group－Xxx

    IP Video Phone Customizing Your Phone Rename Group－XXX XXX is the current cursor location of the group's name. Rename a group via phone interface: 1) Press Directory softkey or click the Directory option to enter the Contacts page. 2) Press the Left/Right buttons to choose a group you want to rename. 3) Press <F3>...

  • Page 42: Group Ring

    IP Video Phone Customizing Your Phone 4) Click <Yes> to confirm the operation, click <No> to cancel the operation. Note: Can not delete the key groups: the "blacklist" and "Anonymous". Group Ring Edit a group ring tone via phone interface: 1) Press Directory softkey or click the Directory option to enter the Contacts page.

  • Page 43: Export Contact List

    IP Video Phone Customizing Your Phone 4) Press Up/Down buttons to choose a preferred ring tone, then click <OK> to save the changes. Export Contact list Export Contact List via web interface: 1) Choose Contacts. 2) Click the Export button to export the contact list. Note: Export Contact List can only be set via web interface.

  • Page 44: Call History

    IP Video Phone Customizing Your Phone Call History To view the call history via phone interface: 1) Press Call History button or the History softkey to enter. 2) Use the Left/Right navigation keys to highlight a group. 3) Use the Up/Down navigation keys to highlight a record. 4) Press <F1>...

  • Page 45: Using The Basic Call Functions

    IP Video Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, the icon will be shown in the idle screen. 2) Press the Speaker button, the icon will be shown in the idle screen.

  • Page 46: Answering A Call

    IP Video Phone Using the Basic Call Functions Answering a call Answering an incoming call 1) If you are not on an active call, lift the handset to answer it using the handset, or press the Speaker button to answer it using the speakerphone, or inset the headset to answer it using the headset.

  • Page 47: During An Active Call

    IP Video Phone Using the Basic Call Functions During an Active Call Audio/Video Switch There are several ways to operate the current audio/video conversation: 1) Shift between audio and video: During a call, press <F1> to shift between video call and audio call;...

  • Page 48: Call Transfer

    IP Video Phone Using the Basic Call Functions Call Transfer You can customize your phone so that incoming calls are transferred directly to a third party such as another extension, mobile phone number, etc. There are two ways to transfer the call: Blind Transfer and Attended Transfer. To Blind Transfer via phone interface: 1) Press during an active conversation, the call will be put on hold, you will hear a...

  • Page 49: Voice Mail

    IP Video Phone Using the Basic Call Functions Voice Mail Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone. New voice messages can be indicated both acoustically and visually as described below: The idle screen indicates a new voice messages coming.

  • Page 50: Using The Advanced Phone Functions

    IP Video Phone Using the Basic Call Functions Using the Advanced Phone Functions Account Settings Basic Settings Configure account information via phone interface: 1) Click【Settings】->【Advanced】option, enter the password to enter. The default password is admin. 2) In “Advanced” page, click【Account】option, to enter configuration page; 3) Press <OK>...

  • Page 51: Audio Codecs

    IP Video Phone Using the Advanced Phone Functions Audio codecs Select Account->Voice to set the audio codecs via web interface: There are 8 voice codecs, press the Up/Down button to choose the right priority. Video codecs Select Account->Video page to set the video codecs via web interface: Please check the following table for more information about video configuration.

  • Page 52: Advanced Settings

    IP Video Phone Using the Advanced Phone Functions Advanced Settings The following table lists the instruction of the field about the advanced Account Setting. Field Name Description Keep-alive Defines whether active phone Keep-alive Message mechanism. The default is Enabled. Keep-alive This parameter specifies how often the phone will send a packet Interval to the SIP server.

  • Page 53: Lan

    IP Video Phone Using the Advanced Phone Functions 4) If you choose【DHCP】type, Press <F1> to save the changes; 5) If you choose【PPPoE】type, press Up/Down button to configure the corresponding “User Name” and “Password”. Then press <F1> to save the changes. 6) If you choose【Static IP】, press Up/Down button to choose and configure “IP Address”, “Mask”, “Gateway”, “DNS1”...

  • Page 54: Bandwidth

    IP Video Phone Using the Advanced Phone Functions mode, the DHCP server can not work. Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address To configure PC Port settings via phone interface: 1) Press Settings->Advanced.

  • Page 55: Maintenance Tasks

    IP Video Phone Using the Advanced Phone Functions 3) Click 【 Bandwidth 】 option to pop up the pull-down menu, choose the proper bandwidth, and press <OK> to confirm the change. 4) Follow the above steps to set the【Frame Rate】option. 5) Press <F1>...

  • Page 56: Reset To Factory

    IP Video Phone Using the Advanced Phone Functions phone interface. The default administrator password is admin. Meanwhile the user name for web interface access is admin. To change the administrator password via phone interface: 1) In “Settings” page, click【Basic】->【Security】option to enter. 2) Click the【Admin Pwd】to enter the configuration page;...

  • Page 57: Firmware Update

    If you require updating the phone’s firmware please contact your system administrator. You can only update the firmware via web interface. VP-2009 supports 3 upgrade methods: manual update, Boot Update and Time Update. Configure Upgrade via phone interface: 1) Click【Settings】->【Advanced】option, enter the password to enter. The default password is admin.

  • Page 58: Reboot

    IP Video Phone Using the Advanced Phone Functions To update the firmware when powering on: Plug in the adapter while pressing the <F2> button to update to the latest firmware on the server. To update the firmware manually via web interface: 1) Choose Upgrade->Browse, select the firmware file in your local computer.

  • Page 59: System Log Export

    IP Video Phone Using the Advanced Phone Functions System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To Export the old configuration file via web interface: 1) Choose Upgrade, click Export syslog button to export the file to your local computer.

  • Page 60: Trouble Shooting

    IP Video Phone Trouble Shooting Trouble Shooting Network Link Status shown as unavailable? 1) The internet cable doesn’t plug into the Internet port. Please connect the cable first. 2) If the WAN port’s type is DHCP, the server has been shut down, or there is no available IP address.
  • Page 61 IP Video Phone Trouble Shooting During a call, I can not hear any voice? 1) Make sure your handset is tightly connected with the phone. 2) Check whether you have muted the conversation or not. 3) Consult the outbound server details with your ISP. Have DTMF problem? 1) Check which kind of DTMF you are using, and whether it is compatible with the server.

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