Transfer Calls - Polycom VVX 300 User Manual

Polycom VVX Business Media Phones User Guide
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key
for all phones.
To resume a held call:
» Do one of the following:

Select Resume.

From the Calls screen, select the call to highlight it, and select Resume.
Resume Calls on VVX Expansion Modules
You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
To resume a held call:
» Press the line key corresponding to line with the held call.

Transfer Calls

You can transfer active or held calls to another person using the following transfer types:
●
Blind transfer Transfer calls directly to another line without speaking with the other party first.
●
Consultative transfer Speak with the other party before completing the transfer.
You can choose a default transfer type to use for all calls or choose a transfer type during a call. When
you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set
transfer type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1 Select Settings > Basic > Preferences > Default Transfer Type.
For VVX 1500 phones, select Menu > Settings > Basic > Preferences > Default Transfer Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.
To transfer a call:
1 During a call, do one of the following

Press Transfer to use the default transfer type.

Press and hold Transfer and select a transfer type.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.
To cancel a transfer before the call connects:
» Select Cancel.
Polycom, Inc.
UC Software 5.3.0
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