Calendar; Troubleshoot Login Issues; Troubleshoot Genband Address Book Issues - Polycom VVX 300 User Manual

Polycom VVX Business Media Phones User Guide

Calendar

When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders,
it is possible that your phone is not connected to the Microsoft Exchange Server.
To reconnect to the server and use the Calendar feature again:
1 Select Settings > Features > Calendar.
2 From the Calendar screen, select Connect.

Troubleshoot Login Issues

If your phone has incorrect login credentials, or if you need to re-submit Login Credentials, one of the
following messages or icons display on your phone:
The message "Login Credentials have failed/Please update them if information is correct" is
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displayed on the screen.
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An icon displayed under the time in the status bar warns you that your credentials have failed.
The message "Invalid login credentials" scrolls under the time in the status bar.
●
●
The Calendar icon that displays on the Home screen is not available.
See the Log In to and Lock Your Phone
contact your system administrator.

Troubleshoot GENBAND Address Book Issues

If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB
in the Status menu on your phone and contact your system administrator for further troubleshooting help.
To view the status of the Global Address Book:
» On your phone, select Settings > Status > Global Address Book.
On VVX 1500 phones, select Menu > Status > Global Address Book.
The status information and the server URL for the GAB is displayed.
You can view the status of the Personal Address Book on your phone to determine any issues with the
PAB. Contact your system administrator for further troubleshooting help.
To view the status of the Personal Address Book:
» Select Settings > Status > Contact Directory.
On VVX 1500 phones, select Menu > Status > Contact Directory.
The following information is displayed:

Status

Server Control Method

Server URL

Registration Index and User ID
Polycom, Inc.
section for more information on entering your login credentials or
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