To change the directory on a Polycom VVX phone, follow these steps:

1. Access the Directory:
- Press the Home button.
- Tap Directories.

2. Add a New Contact:
- Tap the + sign.
- Enter the first name, last name, and contact number (phone number).
- Ensure that the fields for First Name, Last Name, and Contact are filled out.

3. Customize Additional Fields:
- Enter a Favorite Index (speed dial reference number). If not set, the system assigns the next available position.
- Tap Label and enter a label for the contact.

4. Advanced Options:
- You can customize options like auto-rejecting the contact (sending to voicemail) or diverting the caller to another number. These are optional settings.

Make the required changes in the directory and save them as needed.

This answer is automatically generated

Summary of Contents for Polycom VVX

Page 1 All manuals and user guides at all-guides.com USER GUIDE 5.6.0 | July 2017 | 3725-49077-002A ® ® Polycom Business Media Phones for Skype for Business...
Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
Page 3: Table Of Contents
VVX 201 Hardware....................11 VVX 300 Series Hardware..................13 VVX 400 Series Hardware..................14 VVX 500 Series and VVX 600 Series Hardware............ 16 Securing Your Phone with the Security Slot............17 Navigating VVX Business Media Phone................18 Accessing Screens on VVX Business Media Phone..........18 Icons and Status Indicators..................
Page 4 Mute and Unmute Audio....................42 Holding and Resuming Calls.....................43 Hold a Call......................43 Resume a Call......................43 Resume a Call on a VVX Expansion Module............43 End an Active Audio Call....................43 End a Held Call...................... 43 Transferring Calls......................44 Choose a Default Transfer Type................44 Transfer a Call......................44...
Page 5 Recording Audio Calls..................67 Guidelines when Recording Calls..................67 Record a Call........................68 Manage a Call while Recording..................68 Pause a Recording......................68 Resume a Recoding......................68 Stop Recording......................... 68 Record a Conference Call....................69 Browse Recorded Calls.....................69 Play a Recorded Call......................69 Polycom, Inc.
Page 6 View Contact Information for a Distribution List ............ 81 View Contact Information for a Member of a Distribution List ....... 81 Delete a Distribution List ..................81 Favorites and Contact Lists................82 Managing Favorites......................82 Add Favorites......................82 Viewing Favorites....................82 Reorder Favorites....................83 Polycom, Inc.
Page 7 End PTT Broadcasts....................97 Push-To-Talk Settings....................97 Phone Applications..................99 Using the Calendar......................99 Open the Calendar....................99 Navigate to Other Views..................99 Display Meeting View................... 100 Meeting Reminders....................100 Joining Calendar Meetings...................101 Navigating the Browsers....................102 View the Idle Browser...................102 Polycom, Inc.
Page 8 All manuals and user guides at all-guides.com Contents Open the Web Browser..................103 VVX Business Media Phone Settings............104 Password Required to Access Basic Settings..............104 Set the Language......................104 Change the Time and Date Format.................105 Disable the Time and Date Display..............105 Backlight Intensity and Timeout..................
Page 9 VVX Color Expansion Module Hardware Features..........130 Connect VVX Expansion Modules............... 132 Connect Additional Expansion Modules...............132 Assigning Contacts and Favorites to VVX Expansion Modules......132 Navigate VVX Color Expansion Module Paging...........134 Changing the Backlight Intensity on VVX Expansion Modules......136 Connecting to Skype for Business on Your Phone using Better Together over Ethernet........................136...
Page 10 Bluetooth Headset......................154 Recording Issues and Solutions..................154 Better Together over Ethernet..................155 Troubleshoot Polycom BToE Connector Installation..........155 Troubleshoot Polycom BToE Connector Start Issues.......... 155 Troubleshoot Pairing.................... 156 Login Credentials......................156 Set Log Levels......................157 Send Log Files to the Skype for Business Server..........157 Send Log Files to the Skype for Business Server using the Web Configuration Utility........................157...
Page 11: Before You Begin
Audience, Purpose, and Required Skills • Related Documentation ▪ Get Help This Polycom VVX Business Media Phones for Skype for Business User Guide contains overview information for navigating and performing tasks on Polycom ® ® Business Media Phones. This user guide contains information for the following Polycom ®...
Page 12: Get Help
To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
Page 13: Getting Started With A Vvx Business Media Phone
Before you use the phone, take a few moments to familiarize yourself with its features and user interface. The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar ways.
Page 14 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone VVX 201 hardware features VVX 201 Hardware Feature Descriptions Reference Feature Feature Description Number Hookswitch Holds the handset and end calls. Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Page 15: Vvx 300 Series Hardware
Flashes red to indicate when you have new messages. VVX 300 Series Hardware The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each feature numbered in the figure.
Page 16: Vvx 400 Series Hardware
Flashes red to indicate when you have new messages. Indicator VVX 400 Series Hardware The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each feature numbered in the figure. Polycom, Inc.
Page 17 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone VVX 400 series hardware features VVX 400 Series Hardware Feature Descriptions Reference Feature Feature Description Number Security slot Enables you to attach a universal security cable lock to your phone so you can (on top) secure it to a desktop.
Page 18: Vvx 500 Series And Vvx 600 Series Hardware
Enables you to attach a USB flash drive or USB headset (VVX 411 only). VVX 500 Series and VVX 600 Series Hardware The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each feature numbered in the figure.
Page 19: Securing Your Phone With The Security Slot
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being Polycom, Inc.
Page 20: Navigating Vvx Business Media Phone
Active Call Screen—Displays the active call currently in progress. Access the Home Screen On VVX phones, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen. The following figure shows the Home screen on VVX 500 phones.
Page 21 Access the Active Call Screen The Active Call screen is supported on VVX 500/501, and 600/601 phones, and the screen is displayed when you place a call and have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed.
Page 22 Home screen from the Lines, Calls, or Active Call screen. • On VVX 201 phones, press the C > L soft key to display the Lines screen from the Calls screen. • On VVX 201 phones, press the L > C soft key to display the Calls screen from the Lines screen.
Page 23: Icons And Status Indicators
All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone • On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the Lines, Calls, or Active Call screen. Icons and Status Indicators The following tables display phone icons and status indicators that display on the VVX business media phones.
Page 24 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone Icon Description Icon Description Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (Unknown) Icons on VVX 300 Series Phones...
Page 25 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline)
Page 26 (VVX 401/411 only) (VVX 401/411 only) Recording in progress or paused Recording in progress (VVX 401/411 only) (VVX 401/411 only) Icons and Status Indicators on VVX 500 Series and 600 Series Phones Icon Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls.
Page 27 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone Icon Description Icon Description Placing a call Phone warning Active call using Polycom HD Voice Login credentials invalid Held call Shared line Incoming call Call forwarding is enabled...
Page 28: Entering Information In Data Fields
All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500/501, and 600/601 phones.
Page 29: Enter Information Using The Onscreen Keyboard
Press the Delete key, press the << soft key, or tap Enter Information Using the Onscreen Keyboard The onscreen keyboard available on VVX 500 and 600 phones enables you to enter information into text fields using the touchscreen. The onscreen keyboard displays on screen automatically when a text field is shown. When a text field requires only numbers, the onscreen keyboard displays only numbers.
Page 30: Entering Chinese Characters With Pinyin
All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone Using the Onscreen Keyboard to Enter Information Task Action Select an Encoding option (title case, and select the Encoding options you want. uppercase, lowercase, numbers-only,...
Page 31 All manuals and user guides at all-guides.com Getting Started with a VVX Business Media Phone The possible PinYin matches display in the text field with the first match highlighted. 2. Press the Star key to toggle between selections. The recommendation area shows the possible character matches. A navigation indicator is displayed if more matches are available.
Page 32: Logging Into And Locking Your Phone
VVX business media phones enable you to sign into the phone with your Skype for Business credentials, or lock your phone. Signing into Skype for Business You can use one of the following methods to sign in to a Polycom phone with your Skype for Business credentials: •...
Page 33: Sign In Using Your Skype For Business Pin Authentication
If you do not choose to set up your phone when you first sign in, you can set the time and date formats later. Procedure 1. After you sign into Skype for Business on your phone, select Next. 2. On the Customize Time Zone screen, select your time zone and press Next. Polycom, Inc.
Page 34: Sign Out Of Skype For Business
If you do not create a lock code when prompted, you will be automatically signed out of the phone, and you must create a lock code when you sign in again. Procedure 1. Create and enter a numerical lock code. 2. Confirm your lock code. Polycom, Inc.
Page 35: Lock Your Phone
Navigate to Settings > Basic > Device Lock then select Lock Now. On VVX 400, 500, and 600 series phones, the Lock screen displays with your user name, phone number, and profile photo, if set for your Skype for Business or Microsoft Exchange account, as shown next on VVX 400.
Page 36: Reset Your Lock Code
Device Lock is enabled by default, however, if you do not want to lock your phone, you can disable Device Lock. Procedure 1. Navigate to Settings > Basic > Device Lock. 2. Select Device Lock: Enabled, and select Disabled. Polycom, Inc.
Page 37: Audio Calls
Placing and Answering Audio Calls VVX 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300 series, 400 series, 500 series, and 600 series phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
Page 38 On VVX 500/501 and 600/601 phones, tap Directories > Recent. 2. From the Calls List screen, select a contact and select Dial. On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a contact. Calling Favorites You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen.
Page 39 You can quickly call favorites from the Home or Lines screen. Procedure 1. Do one of the following: • On VVX 201, 300 series and 400 series phones, press a line key associated with a favorite on the Lines screen. • On VVX 500/501 and 600/601 phones, press , tap your phone line, and tap a favorite.
Page 40 1. From the Home screen, select the Intercom icon or select the Intercom soft key. 2. Enter a number or select a contact. 3. Select Dial or tap The phone plays a tone and the call is answered automatically on the contact's phone. 4. Speak your message and wait for a response. Polycom, Inc.
Page 41: Redial A Number
5. Select Resume. Place a Call from a VVX Expansion Module You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines.
Page 42: Answering Audio Calls
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed. Polycom, Inc.
Page 43 You can switch to the handset or headset after the call is answered. If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call. Procedure 1. After the call is answered, press Mute and reply. Polycom, Inc.
Page 44: Switch Among The Handset, Headset, And Speakerphone
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 201 phones. Procedure 1.
Page 45: Holding And Resuming Calls
Resume a Call on a VVX Expansion Module You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
Page 46: Transferring Calls
2. Dial a number or choose a contact from the Recent Calls or a directory. If the transfer type is set to Blind, the call is transferred immediately. 3. If the transfer type is set to Consultative, select Transfer after speaking with your contact. Polycom, Inc.
Page 47: Cancel A Transfer
The call is placed in the call orbit and given a retrieval number, as shown next. After you park a call, you can retrieve the call or provide another contact with the call retrieval number to retrieve the call. Polycom, Inc.
Page 48: Retrieving Parked Skype For Business Calls
Managing Calls On VVX phones, you can see the number of calls on the line from the Lines screen, as shown next. On all VVX business media phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Page 49: Display Calls From The Lines Screen
• Tap and hold the phone line. • On VVX 500/501 and 600/601 phones, swipe the screen from right to left. Display Calls from the Calls Screen You can also view multiple calls on your line from the Calls screen.
Page 50: Ignore Or Silence An Incoming Call
• The message “Do Not Disturb” is displayed in the status bar on all phones. • The DND icon on the Home screen changes from Polycom, Inc.
Page 51 All manuals and user guides at all-guides.com Audio Calls For VVX 101 and 201 phones, the line icon changes to Note: When you set your presence status to Do Not Disturb, as well as enable DND for your phone, the message "My Status: Do Not Disturb" scrolls under the time display, and the DND icon does not display in the status bar.
Page 52: Redirecting Incoming Calls
4. In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and click Ok. The contacts you add as group members are displayed in the Call Forwarding - Team-Call Group dialog box. Polycom, Inc.
Page 53: Divert Calls To A Contact
2. From the Contact Directory, select a contact. 3. From the Contact Information screen, select Edit or tap 4. From the Edit Contact screen, select Divert Contact, and enter a contact's number. 5. Select Auto Divert > Enabled. 6. Select Save. Polycom, Inc.
Page 54: Conference Calls
You can manage a maximum of eight Skype for Business conference calls on VVX 201 phones and 24 Skype for Business conference calls at a time on VVX 300 series, 400 series, 500 series, and 600 series phones. However, you can have only one active audio conference call in progress on your phone.
Page 55: Initiate A Conference Call During A Skype For Business Call
During a Skype for Business call, you can add contacts to the call to initiate a conference call. Note: You cannot initiate a Skype for Business conference call with video on VVX phones. If you are in an active video call when you initiate a conference call, the video call ends, and an audio-only conference call is established.
Page 56: Add Contacts To A Skype For Business Conference Call
Viewing a List of Skype for Business Conference Participants When you initiate or join a conference call, the conference participants automatically display in a Roster. The list only displays participants in the conference call; it does not display any calls on hold, as shown next. Polycom, Inc.
Page 57: Exit The Roster
Remove participants from the conference call. • Demote a presenter to an attendee or promote an attendee to presenter. • Enable or disable conference announcements. • Lock or unlock a conference. These options do not display for attendees. Polycom, Inc.
Page 58: Muting Conference Participants
1. Select a conference participant and do one of the following: • Select Host to promote a participant to host. • Select Attendee to demote a host to attendee. The participant is now an attendee or a host, who can manage conference participants. Polycom, Inc.
Page 59: Enable And Disable Conference Announcements
54 Admit or Deny Participants to a Locked Conference Call A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon the main host’s phone, as shown next. Polycom, Inc.
Page 60 All manuals and user guides at all-guides.com Conference Calls Procedure 1. Select the participant and do one of the following: • Select Admit. • Select Deny. Polycom, Inc.
Page 61: Shared Lines
Shared Line Appearance for Skype for Business • Boss-Admin for Skype for Business All VVX business media phones support multiple and shared lines. Your administrator can customize your phone so that you have multiple shared lines enabled. Shared Line Limitations The following features are not available or have limitations on phones with shared lines: •...
Page 62: Shared Line Appearance For Skype For Business
This feature is not supported on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 63: Resume Held Sla Calls
Delegates can be assigned to up to 15 bosses, depending on the number of line keys available on their VVX phone. For example, for VVX 300 series phones, a delegate can be assigned to up to five bosses. If a VVX Expansion Module is connected to the phone, any additional bosses assigned to the delegate display on the expansion module.
Page 64: View The Delegates Group
You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For on your phone and in the Skype for Business client. Procedure 1. Navigate to Contacts > Groups > People I Manage Calls For. All assigned bosses are displayed in order by last name. Polycom, Inc.
Page 65: Set A Ringtone For Boss Calls
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification is displayed on the boss and delegate's phones. Procedure 1. Do one of the following: Polycom, Inc.
Page 66 When there is an active call on the boss's line, for VVX 500/501 and 600/601 phones, a solid red bar is displayed on the boss's line key on the boss and delegates' phones. For 201, VVX 300 series, and 400 series phones, a steady red LED light on the boss's line key indicates there is an active call on the boss's line.
Page 67 1. Press and hold the boss's line key. 2. Select On behalf. 3. Select a contact, then select Dial or tap The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss. Polycom, Inc.
Page 68: Join Conference Calls For A Boss
2. Dial the boss's number or select the contact. 3. After the call is answered, press the Conference soft key. 4. After you have connected the boss's line to the conference call, press End Call to leave the conference call. Polycom, Inc.
Page 69: Recording Audio Calls
For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support. Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support.
Page 70: Record A Call
When you resume a recording after pausing, the recording continues within the same file. Procedure 1. Select Resume. Stop Recording You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Polycom, Inc.
Page 71: Record A Conference Call
Play a Recorded Call You can play back calls that you recorded on a USB drive on a VVX Business Media Phone. If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is on-hook when you play a recording, the audio plays through the speaker.
Page 72: Pause And Resume Played Recordings
2. Select a recording. 3. Select Rename, update the file name, and select OK. Delete a Recording When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone. Polycom, Inc.
Page 73 All manuals and user guides at all-guides.com Recording Audio Calls Procedure 1. Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Delete. Polycom, Inc.
Page 74: Call Lists, Distribution Lists, And Directories
• Managing Skype for Business Distribution Lists All VVX business media phones support a Recent Calls list, a Contact Directory and a Corporate Directory. The phones can also support a Skype for Business Directory and Microsoft Distribution Lists, if enabled by your system administrator.
Page 75: Sort Recent Call Entries
If you delete or move call entries on the phone, if enabled, the changes are made on the phone only. If you delete call entries in the Skype for Business client, the changes are made on the phone and in the Skype for Business client. Procedure 1. Select Info or tap next to a call record. Polycom, Inc.
Page 76: Save A Recent Call Entry
Add Corporate Directory Contacts to the Contact Directory on page 77 Search for a Contact in the Contact Directory In the Contact Directory, you can search for your desired contact. Procedure 1. Navigate to Directories > Contact Directory. Polycom, Inc.
Page 77: Add A Contact To The Contact Directory
1. Navigate to Directories > Contact Directory. 2. From the Contact Directory, select a contact. Update a Contact's Information After you add a contact to your Contact Directory, you can update the contact's information. Procedure 1. From the Contact Directory, select a contact. Polycom, Inc.
Page 78: Delete A Contact From The Contact Directory
4. Select Yes to delete the contact. Corporate Directory Your system administrator can set up your VVX Business Media Phone so that you can access a Corporate Directory. However, you cannot update the Corporate Directory, and your administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available.
Page 79: Add Corporate Directory Contacts To The Contact Directory
1. In the Corporate Directory, search for a contact. 2. From the search results, select the contact and select View. 3. Select Save. 4. Enter any additional contact information and select Save. Related Links Contact Directory on page 74 Polycom, Inc.
Page 80: Searching The Skype For Business And Outlook Directories
Contact Directory to see if the contact was saved correctly and to add additional contact information. Procedure 1. Search for your contact. 2. Select your contact and select View. 3. In the Contact Information screen, select Save. Polycom, Inc.
Page 81: Search The Outlook Directory
View information for distribution lists and members of a list Maximum Number of Distribution List Members The following table indicates the maximum number of distribution list (DL) members that display on each phone model after you expand a DL. Polycom, Inc.
Page 82: Search For Skype For Business Distribution Lists
VVX 500/501 VVX 500/510 VVX 600/601 VVX Expansion Modules (color display) Search for Skype for Business Distribution Lists The Skype for Business Address Book Service (ABS) enables you to search for Skype for Business and Microsoft Outlook distribution lists in the Skype for Business Directory on the phone.
Page 83: View Contact Information For A Distribution List
Skype for Business client. Procedure 1. Navigate to Directories > Contacts > Group, then select a DL. 2. Select Delete, then confirm deletion. The DL is removed from the phone and in the Skype for Business client. Polycom, Inc.
Page 84: Favorites And Contact Lists
4. Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 201 phones or 9999 for all other VVX phones. Related Links...
Page 85: Reorder Favorites
View Favorites on the Home Screen On VVX 500/501 and 600/601, you can tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 201, 300 series, and 400 series phones.
Page 86: Skype For Business Contacts
For example, if you delete a contact from your VVX phone, the contact is also deleted in the Skype for Business client.
Page 87: View Skype For Business Favorites And Groups
Assign Skype for Business Contacts to Line Keys When you are signed into Skype for Business on your VVX phone, you can assign Skype for Business contacts to a specific line on the phone or the VVX Expansion Module. You can choose to assign contacts to a line key from your Contacts list, or from searching for a contact in the Skype for Business Directory.
Page 88: Skype For Business Contacts' Presence Information
Business client on your computer. Presence information includes your contact's availability and an activity description. The following tables show the presence icons that display for Skype for Business contacts on supported VVX business media phones. Presence Icons on VVX 400, 500, and 600 Series Phones Icons Description Available...
Page 89 Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In Presentation Offline Unknown Blocked Presence Icons on VVX 201 Phones Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Away, Be Right Back, Inactive, Off Work...
Page 90: View The Skype For Business Contacts' Information
View Contact's Activity on VVX 201, 300, and 400 Phones On VVX 201, 300 series, and 400 series phones, only a contact's presence status is displayed on the Lines screen. You can view your contact's activity description in the Contact Information screen.
Page 91: Change The Privacy Relationship For A Contact
Contacts you assign as delegates must maintain a privacy relationship of Workgroup. If you try to change the privacy relationship for a delegate, a notification is displayed in the Skype for Business client. Related Links Assign Delegates on page 61 Polycom, Inc.
Page 92: Accessing, Sending, And Broadcasting Messages
Broadcasting Messages with Push to Talk You can access, send, and broadcast a variety of audio and written messages on VVX phones. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Page 93: Mark Message As Read
Instant messages display in the order they are received with the first message received displaying first. Procedure 1. From the Home screen, navigate to Messages > Instant Message. 2. If you have multiple lines on your phone, select a line. The first message received is displayed. Polycom, Inc.
Page 94: Reply To Instant Messages
When you send a group page, it is automatically sent to the default paging group, which is group 1. You cannot send a page while you are in an active call. Procedure 1. From the Lines screen, select the Paging soft key. Polycom, Inc.
Page 95: Receiving Pages
Emergency page. Procedure 1. Do one of the following: • For pages that play automatically during a call, hold the call to hear only the page. • For Pending pages, select Accept or hold the call. Polycom, Inc.
Page 96: Group Paging Settings
1. Navigate to Settings >Basic > Preferences > Paging/PTT Configuration > Group Paging. 2. From the Group Paging Configuration screen, select Group Subscriptions. 3. From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes. Related Links Receiving Pages on page 93 Polycom, Inc.
Page 97: Broadcasting Messages With Push To Talk
This behavior is similar to a phone call. Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk. After the transmitting beep, begin speaking. Polycom, Inc.
Page 98: Receiving Ptt Broadcasts
When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed as a Pending broadcast. • When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear the active call and the broadcast. Polycom, Inc.
Page 99: Reply To Ptt Broadcasts
The broadcast ends, and you cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel. Push-To-Talk Settings This section provides information on the changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls. Polycom, Inc.
Page 100 Accept While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast. Procedure 1. Navigate to Settings >Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2. From the PTT Channel Configuration screen, select Accept While Busy, and select Enable. Polycom, Inc.
Page 101: Phone Applications
If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone. Using the Calendar When a VVX Business Media Phone is connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from the phone. Related Links...
Page 102: Display Meeting View
The following figure shows a meeting reminder. Meeting reminder on VVX 500 series phones Procedure 1. Do one of the following: •...
Page 103: Joining Calendar Meetings
You can join any scheduled meeting from the calendar or from a meeting reminder. Join Meetings from the Calendar You can join meetings on VVX Business Media Phone from the Calendar in Meeting view. Procedure 1. From Day view, select the meeting.
Page 104: Navigating The Browsers
Procedure 1. From Day view, select the meeting. 2. In Meeting view, select Join, as shown next. Navigating the Browsers VVX phones support the following types of browsers: • Idle Browser Displays non-interactive web content • Web Browser Enables you to search and navigate web pages The Idle Browser shows non-interactive web content on the Lines screen that displays when your phone doesn't have any calls in progress.
Page 105: Open The Web Browser
Displays the toolbar permanently so it does not hide every three seconds. Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. (VVX 500/501, and 600/601 phones) Exits the Web Browser and returns to the phone's Home screen.
Page 106: Vvx Business Media Phone Settings
All manuals and user guides at all-guides.com VVX Business Media Phone Settings Topics: • Password Required to Access Basic Settings • Set the Language • Change the Time and Date Format • Backlight Intensity and Timeout • Changing Your Background •...
Page 107: Change The Time And Date Format
Maximum Intensity—The brightness scale that applies to both Backlight On and Backlight Idle intensities. This feature is not available on VVX 101 phones. Check with your system administrator to find out if this feature is available on your phone. Related Links...
Page 108: Set The Backlight Intensity
You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive. This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 109: Adding Personal Photos As Your Background
You can add one or multiple images for your phone background using the Web Configuration Utility. Note: On Polycom phones with UC Software 5.1.1 or later and registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution.
Page 110: Reset Your Background
The image is displayed as your background. Use a USB Flash Drive to Add a Background You can add personal photos as your background using a USB flash drive on VVX 401/411, 500/501, and 600/601 phones. Before you can set a picture on your USB flash drive as the background picture, make sure the picture is on a USB flash drive and is not in a folder on the drive.
Page 111: Customize The Columns On The Lines Screen
Clear a contact from a line key or delete a line key • Reset all custom line keys This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is supported on your phone. Customize the Columns on the Lines Screen When you add contacts or favorites to line keys on the Lines screen, the contacts display in columns.
Page 112: Show Only Your Line Registration
2. Select Show only registration and select Enabled. Enable Line Key Customization When you are signed into Skype for Business on your VVX phone, you can enable the Line Key Customization feature and choose which contacts are assigned to which line keys on the phone or VVX Expansion Module.
Page 113: Clear A Line Key
All manuals and user guides at all-guides.com VVX Business Media Phone Settings Clear a Line Key You can clear a contact from a line so that the line is blank. Clearing a contact does not change the position of other contacts.
Page 114: Enable Screen Savers
Use Personal Photos as Screen Savers On VVX 401/411, 500/501, and 600/601 phones, you can enable your phone to display your personal photos as a screen saver. To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone.
Page 115: Disable The Screen Saver
Use Your Phone as a Digital Picture Frame On VVX 401/411, 500/501, and 600/601 phones, you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time without setting up a screen saver. You can display your pictures as thumbnails, one-by-one as a slide show, or display just one picture.
Page 116: Picture Frame Icons
All manuals and user guides at all-guides.com VVX Business Media Phone Settings Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
Page 117: Power-Saving Mode
All manuals and user guides at all-guides.com VVX Business Media Phone Settings Power-Saving Mode By default, the phone is set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends.
Page 118: Changing Audio Settings
All manuals and user guides at all-guides.com VVX Business Media Phone Settings 3. Select Office Hours Idle Timeout and enter the number of minutes (1 to 600 minutes) the phone should wait, during office hours, before starting power-saving mode. 4. Select Off Hours Idle Timeout, and enter the number of minutes ( 1 to 10 minutes) the phone should wait, during off-hours, before starting power-saving mode.
Page 119: Change The Volume
Lock screen when you lock your phone. You can add a profile photo in the Skype for Business client, and the photo will display on the phone. Profile photos do not display on VVX 201 or VVX 300 series business media phones. For help with setting a profile photo, refer to the...
Page 120: Phone Accessories And Computer Applications
Using a Headset with Your Phone You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS).
Page 121: Use Your Headset For All Calls
Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions. Polycom, Inc.
Page 122 All manuals and user guides at all-guides.com Phone Accessories and Computer Applications See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets. Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: •...
Page 123: Disconnect Your Headset
Bluetooth headset is used automatically for all calls. This section provides you with information on how to enable Bluetooth on your VVX 600/601, how to pair and connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to disconnect and remove your headset.
Page 124 1. Navigate to Settings >Basic > Bluetooth Settings > Manage BT Headsets. 2. From the Manage BT Headsets screen, select your headset, and select Disconnect. Your headset remains paired to your phone but is no longer connected. 3. Select your headset, and select Remove. Polycom, Inc.
Page 125: Controlling Your Phone With Polycom Desktop Connector
Contact your system administrator to find out if your phone supports the PDC. This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 126 You can find your computer's IP address using the Command Prompt on your computer. Procedure 1. Click Start > All Programs > Accessories > Command Prompt. 2. In the Command Prompt, type ipconfig and press Enter. 3. Note your server address on the IPv4 Address line, as shown next. Polycom, Inc.
Page 127 Procedure 1. Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. 2. On your phone, navigate to Settings > Basic >PDC Configuration.
Page 128: Using The Polycom Desktop Connector
All manuals and user guides at all-guides.com Phone Accessories and Computer Applications Disable the Polycom Desktop Connector If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone Procedure 1.
Page 129 Your keyboard function keys are also mapped to specific phone keys and soft keys, as outlined in the following tables. The key mappings vary by phone model. To use the Function and Alt key mappings, your cursor must be on the phone's display screen. Function and Alt Key Mappings for VVX Phones Function Key Phone Key...
Page 130 3. Move your cursor onto your phone's display screen. The PDC program changes your keyboard language when you move your cursor onto your phone's screen. 4. On the phone, enter text in your chosen language. The following graphic shows Russian characters entered on a VVX phone. Polycom, Inc.
Page 131: Connecting A Netgear Wi-Fi Adapter To Your Phone
Connect the Wi-Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port.
Page 132: Connecting Polycom Vvx Expansion Modules To Your Phone
8. Connect the Ethernet and USB cables on the WNCE2001 to the VVX phone. If your VVX phone doesn't have a USB port or the USB port is disabled, you can use the power adapter that comes with the Wi-Fi adapter to power the unit.
Page 133 All manuals and user guides at all-guides.com Phone Accessories and Computer Applications The following figure illustrates the features, components, and keys available on the VVX Color Expansion Modules. The table lists each numbered feature shown in this figure. VVX Color Expansion Module features...
Page 134: Connect Vvx Expansion Modules
1. Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module. The LED lights on the module's line keys flash red and green as the module starts up. The VVX Color Expansion Modules take approximately 20 seconds to power up.
Page 135 When your phone is registered with Microsoft Skype for Business Server, you can assign Skype for Business contacts to line keys on your VVX Color Expansion Module. You can choose to assign contacts to a line key from your Contacts list, or from searching for a contact in the Skype Directory.
Page 136: Navigate Vvx Color Expansion Module Paging
3. Press the line key twice to return to the previous menu, or select Back. Navigate VVX Color Expansion Module Paging The VVX Color Expansion Modules display three pages of line information on the LCD screen for each module connected to a VVX phone. Each page of the expansion module contains 28 registrations, Skype for Business contacts, or favorites assigned to line keys.
Page 137 Phone Accessories and Computer Applications • If you have two expansion modules connected to your VVX phone, the pages are ordered non- sequentially. As shown in the next figure, the pages display on the two expansion modules in the following order: ◦...
Page 138: Changing The Backlight Intensity On Vvx Expansion Modules
VVX phone BToE also enables you to control Skype for Business audio and video call activity from your VVX phone and your computer using your Skype for Business client.. You can also use BToE to sign in to your phone using your Skype for Business credentials.
Page 139 A User Account Control dialog box is displayed. 4. Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Voice Support site.
Page 140: Pairing Your Phone With Your Computer
Before you can begin using BToE, you must pair your Polycom phone with your computer. By default, your phone is set to pair with your computer automatically when Better Together over Ethernet is enabled, and you connect your phone to your computer over Ethernet.
Page 141 Polycom VVX Phone is displayed in your list of audio devices in your Skype for Business client. When the same user account is signed into the phone and the Skype for Business client, your computer and phone are paired, and BToE is activated.
Page 142 When your phone is paired with the Skype for Business client on your computer, the message “Successfully paired” is displayed on your phone, and the BToE Mode icon displays in the system tray on your computer. Polycom, Inc.
Page 143: Set Your Phone As Your Primary Audio Device
In addition to the audio from Skype for Business calls playing on your phone, you can also have the audio from media, such as music or web videos, play on your VVX phone by setting your phone as your primary audio device for your computer.
Page 144: Using Btoe To Lock And Unlock Your Phone
VVX phone. You can use BToE with any VVX phone for all Skype for Business calls even if you are not signed into your Skype for Business account on the phone.
Page 145: Disable Btoe On Your Phone
Click PC Mic and Speakers to move the call audio from your phone to your computer. Disable BToE on Your Phone When you disable BToE, you can no longer use the feature on your VVX phone and Skype for Business client on your computer.
Page 146: Stop Btoe On Your Computer
All manuals and user guides at all-guides.com Phone Accessories and Computer Applications Stop BToE on Your Computer When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer. Procedure 1. Right-click in the system tray and select Exit.
Page 147: Accessibility Features
Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phone.
Page 148: Features For Mobility-Impaired Users
A built-in speakerphone allows you to use the phone without having to use a handset or headset. Adjustable phone stand VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick Start Guide on Polycom Voice Support web page).
Page 149: Features For Vision-Impaired And Blind Users
You can change the brightness of the screen by adjusting backlight intensity settings. Auto-answer feature A VVX Business Media Phone can auto-answer calls so you don't have to choose an option to answer a call. Tactile “5” key with raised bumps The “5”...
Page 150: Maintaining Vvx Business Media Phone
The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen. If you have a VVX 600/601, the icon has a counter indicating the number of warning messages you have, and you can tap the icon to view the messages.
Page 151: Restart Vvx Business Media Phone
A confirmation message is displayed. 3. Select Yes. The restart process begins, and the process ends when the Home screen is displayed. Related Links Update the Configuration for VVX Business Media Phone on page 149 Update the Configuration for VVX Business Media Phone Your system administrator may ask you to update the configuration for your phone to apply any changes to system settings, which you can do without restarting it.
Page 152: Clean The Touchscreen
Keypad Diagnostics Clean the Touchscreen The touchscreen on VVX 500/501 and 600/601 phones requires minor maintenance, but you may need to clean the touchscreen periodically. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen. Do not use chemicals to clean the touchscreen.
Page 153: Updating Your Skype For Business Phone Software
All manuals and user guides at all-guides.com Maintaining VVX Business Media Phone Updating Your Skype for Business Phone Software When you are signed into Skype for Business on your phone, you can update your phone with the latest UC Software from the Skype for Business server and view information for the software update.
Page 154: Troubleshooting
USB Port If you attach a USB device to your VVX 401/411, 500/501, or 600/601 phone, and the phone does not detect the attached USB device, your system administrator may have disabled the USB port on your phone.
Page 155: Polycom Desktop Connector
99 Open the Calendar on page 99 Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue Corrective Action...
Page 156: Troubleshoot Audio And Echo Issues
Enable Bluetooth and Connect a Headset on page 121 Recording Issues and Solutions If you encounter any issues recording calls, see the following table for possible solutions to common problems. Common Recording Issues and Solutions Issue Corrective Action Polycom, Inc.
Page 157: Better Together Over Ethernet
2. Select the folders AppData > Local > Temp > MSI*.LOG. Troubleshoot Polycom BToE Connector Start Issues If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
Page 158: Troubleshoot Pairing
3. Click the file polycom_BTOE_log.txt. Troubleshoot Pairing If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is plugged into the PC port on the phone. If the Ethernet cable is connected properly and a warning message that the phone was unable to pair continues to display, ensure that Polycom BToE Connector is an allowed program in your system's firewall on your computer.
Page 159: Set Log Levels
The default user password is 123. 3. In the Web Configuration Utility, navigate to Diagnostics > Upload Logs. The log files are uploaded to the server, and your system administrator can access the logs to determine any issues with your phone. Polycom, Inc.

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