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Polycom ENA SmartVoice VVX 300 Series Manual
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Polycom ENA SmartVoice VVX 300 Series Manual

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Getting to Know your Polycom VVX 300 Series Phone > Layout
Polycom VVX 300 Series
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Summary of Contents for Polycom ENA SmartVoice VVX 300 Series

  • Page 1 Getting to Know your Polycom VVX 300 Series Phone > Layout Polycom VVX 300 Series...
  • Page 2 Getting to Know your Polycom VVX 300 Series Phone > Soft Keys and Buttons Polycom VVX 300 Series Buttons are physical keys on your phone which always perform the function for which they are labeled. Soft keys are functions you see on your lcd screen.
  • Page 3 Getting to Know your Polycom VVX 400/410 > Three Views Polycom VVX 300 Series Lines View Home View Calls View...
  • Page 4 Place a Call > Using Dial Pad Polycom VVX 300 Series On hook Off hook Lift the handset Dial number on dial pad Dial number on dial pad Then do one of the following: Then do one of the following: Press Dial •...
  • Page 5 Place a Call > Using Dialer Polycom VVX 300 Series On hook Press Line Key Use navigation arrows to highlight number Press Send Off hook Lift handset Use navigation arrows to highlight number Press Send...
  • Page 6 Place a Call > Using Dialer Polycom VVX 300 Series On hook Press Line Key Use navigation arrows to highlight number Press Send Off hook Lift handset Use navigation arrows to highlight number Press Send...
  • Page 7 Place a Call > From Recent Calls List Polycom VVX 300 Series Use navigation arrows to select Directories in Use navigation arrows to highlight number Home view wish to call Select Recent Press Dial Calls then Using navigation arrows shortcut...
  • Page 8 Place a Call > Intercom Polycom VVX 300 Series Select Intercom in Home view or Intercom soft key, if available Dial the party you would like to intercom An intercom call may Press Send or wait be placed from a...
  • Page 9 Answer a Call > Single Polycom VVX 300 Series Pick up the handset Press Line key on which call appears Press Answer...
  • Page 10 Answer a Call > Multiple > One Key for your Extension Polycom VVX 300 Series When on an active call, see caller ID for next incoming call. Press Answer. Other calls are automatically placed on hold. Use navigation arrows to toggle between calls.
  • Page 11 Answer a Call > Multiple > Multiple Keys for your Extension Polycom VVX 300 Series When on an active call, next call will roll to next available extension key Press Answer or the line key to pick it up Original caller...
  • Page 12 Answer a Call > Ringing on Another Phone > Line Appearance Polycom VVX 300 Series If you have an appearance of another line on your phone you can answer incoming calls on that line. Do one of the following: Pick up handset •...
  • Page 13 Answer a Call > Ringing on Another Phone > Enhanced Monitored Extension Polycom VVX 300 Series If you have a line key programmed as an Enhanced Monitored Extension, press that key to pick up incoming calls on that extension...
  • Page 14 Answer a Call > Ringing on Another phone > Directed Call Pick Up Polycom VVX 300 Series Dial *53 and the extension of the ringing phone On hook Press Dial Dial *53 and the extension of the ringing phone Press Send or...
  • Page 15 Answer a Call > Ringing on Another Phone > Group Call Pick Up Polycom VVX 300 Series Dial *54 Press Dial On hook To pick up a call ringing on a phone in your Call Group Dial *54 Press Send...
  • Page 16 Answer a Call > Silence Polycom VVX 300 Series Press Silence to stop a call from audibly ringing. The call may be answered up to the point the led on the line key stops flashing, and it rolls to voicemail.

  • Page 17: Do Not Disturb

    Do Not Disturb Polycom VVX 300 Series Do Not Disturb (DND) sends all incoming calls directly to voicemail. To toggle Do Not Disturb on and off: Select the DND icon Press DND soft key in Home view if available...
  • Page 18 Transfer a Call > Three Types Polycom VVX 300 Series Consultative You talk with the person to whom you are transferring the call before completing the transfer. Blind (BlindXfer) You transfer the call without talking to the recipient before completing the transfer.
  • Page 19 Transfer a Call > Consultative Polycom VVX 300 Series Press Transfer button (Caller automatically placed on hold) Dial recipient When recipient answers, announce caller Press Transfer button again to complete the transfer...
  • Page 20 Transfer a Call > Blind Polycom VVX 300 Series Press BlindXfer, if available (Caller automatically placed on hold) Dial recipient Press Enter or wait Press Transfer button (Caller automatically placed on hold) Press Blind Dial recipient Press Enter or wait...
  • Page 21 Transfer a Call > Direct to Voicemail Polycom VVX 300 Series Press VMxfer, if available (Caller automatically placed on hold) Dial recipient Press Enter or wait If do not have VMxfer soft key and have a extension, press Transfer > Blind 4 digit >...
  • Page 22 Transfer a Call > Cancel Polycom VVX 300 Series Press Cancel at any point prior to completing a transfer to return to the original call...
  • Page 23 Parked Calls > Park a Call Polycom VVX 300 Series Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building. Press Transfer Dial *98 You will hear a message...
  • Page 24 Parked Calls > Retrieve a Parked a Call Polycom VVX 300 Series Dial *99 followed by the orbit number On hook Press Dial Dial *99 followed by orbit number Off hook...
  • Page 25 Conference Calls > Place Polycom VVX 300 Series When you are on an active call, press More Press Confrnc (original caller automatically placed on hold) Dial party would like to add to call When second party answers, press More Press Confrnc...
  • Page 26 Conference Calls > Split, Hold, End Polycom VVX 300 Series Hold Split To place all callers on hold and keep To place all callers on hold and end To remove yourself from the call, but the conference active, press Hold...

  • Page 27: Accessing Voicemail

    Accessing Voicemail Polycom VVX 300 Series Press Messages button Select Message Center Select Line and follow the prompts Note: The first time you access the Message Center, the system will walk you through the steps to set up your voicemail.
  • Page 28 Voicemail > Check from Another ENA SmartVoice Phone in Organization Polycom VVX 300 Series Press the Messages Button • When hear prompt, “Please enter your PIN,” press the star key (*) • Enter your 10 digit number (If you have an extension only, check with your •...
  • Page 29 Voicemail > Check from Phone Outside your ENA SmartVoice System Polycom VVX 300 Series Dial 1-877-675-1152 • At prompt, enter your 10 digit number (If you have an extension only, check • with your system administrator to get your full 10 digit number) Enter your PIN •...