Troubleshoot Polycom Desktop Connector Issues; Troubleshoot Headset Issues; Echo Cancellation Issues - Polycom VVX 300 User Manual

Polycom VVX Business Media Phones User Guide
Troubleshoot Polycom Desktop Connector
Issues
If you encounter any issues using the Polycom Desktop Connector, see the following table for possible
solutions to common problems.
Common PDC Problems and Solutions
Issue
The computer and phone cannot establish a
connection.
I can't enter information in a phone field using my
computer keyboard.
I can't place a call.
I want to change the phone that is connected to the
Polycom Desktop Connector.

Troubleshoot Headset Issues

This section includes solutions to troubleshooting issues when using a headset with your VVX phone.

Echo Cancellation Issues

In some cases when you are using your headset, your contacts may experience audio or echo issues,
such as feedback of your voice or of their own voice, during the call. If your contacts hear an echo during
a call when using your headset, you need to enable echo cancellation on your phone.
To enable echo cancellation on your phone:
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation.
Polycom, Inc.
Corrective Action
Verify the Polycom Desktop Connector settings on
your phone. You may need to reboot your phone or
press the Reconnect soft key.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone
field if the field has a flashing cursor.
If you're using PDC, you can't place a call using the
New Call soft key. To place a call, enter the phone
number and select the Dial soft key or tap
Follow the instructions described in the section
the Polycom Desktop Connector
Polycom Desktop Connector which is already
connected to your computer, and is in active state on
your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer
receives an initial communication from the newly
configured phone, it asks you to confirm the connection
by displaying the message "You were controlling
<MACaddress1> with your computer. Do you want to
change to controlling <MACaddress2>?" Click OK.
UC Software 5.3.0
.
Disable
and disable the
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