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Summary of Contents for Polycom VVX 300
- Page 1 Polycom VVX 300/310 Desk Phone Owner’s Manual V.1...
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Page 2: Table Of Contents
Using Y our Hosted PBX phone system......... 7 System Description ............7 Getting Started ..............7 Polycom VVX300/310 Desk Phones ......7 Introduction to your Polycom Desk Phone ..... 7 Before You Use Your Phone ........... 8 Interacting with your Polycom VVX300/310 Desk Phones ................9 Information Screen ............ - Page 3 Call Park ................ 24 Paging (Intercom) ............25 Redial ................25 Mute ................26 Managing Incoming Calls ........... 27 Rejecting Calls .............. 27 Diverting Calls ............... 27 Using Voicemail ..............28 Setting up the voicemail box for the first time ....28 Retrieving messages from your Desk Phone ....
- Page 4 ..................45 Selecting the Ring Type ..........45 To change the incoming ring type: ....... 45 Changing the Language ..........46 Installation Overview ............47 Before you Begin Your Installation ....... 47 Assigning Extension Numbers and Phone Numbers to Phones ................49 Understanding Extensions and Lines ......
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Page 5: Introduction
Introduction Congratulations on purchasing Hosted PBX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new PBX phone system and service. -
Page 6: Basic Requirements
Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. -
Page 7: Using Your Hosted Pbx Phone System
Polycom VVX300/310 Desk Phones Introduction to your Polycom Desk Phone The Polycom VVX300/310 Desk Phone provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, directory access, and system status. The phones support advanced functionality including multiple call appearances, HTTPS security, and a suite of business phone features. -
Page 8: Before You Use Your Phone
Before You Use Your Phone The image below and table describe the various feature buttons of your phone. Button Description Voicemail Flashing red light indicates there is a Indicator voicemail on the phone. The home key returns you to the Home Screen of the phone. -
Page 9: Interacting With Your Polycom Vvx300/310 Desk Phones
Security Slot phone down with the use of a laptop cable lock. Interacting with your Polycom VVX300/310 Desk Phones This section contains information on the terms used when interacting with your new Polycom VVX300/310 Desk Phone. Press: Depress and release a button on the phone. -
Page 10: Information Screen
Your phone is still fully functional. To disable the lock screen simply start dialing a number, press the home button, or pick up the handset. Information Screen The display screen of your phone provides you with a host of important information elements. -
Page 11: Main Menu Screen
Main Menu Screen: This screen is the first point for more menu selections. You can reach this menu at any time by pressing Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. -
Page 12: Desk Phone- Basic Call Features
Desk Phone– Basic Call Features Placing Calls You can place a call in many ways using your Desk Phone: • using the handset • using the speakerphone • using the headset You can also dial the number first—called “hot dialing”— and then choose the method you will use to speak to the other party. -
Page 13: To Place A Call Using Hands-Free Speakerphone Mode
The phone starts suggesting a number you can select from the recent call list as you dial. To place a call using Hands-Free Speakerphone mode: Do one of the following: With the handset on-hook 1. From the idle screen, press the New Call key or press to obtain dial tone. -
Page 14: Placing A Second Call
Placing a second call While on a call, you may place that call on hold and make a second call. Press the “Hold” key This will place your caller on hold Press the “New Call” key for a dial tone Dial the 10-digit phone number or 3-digit extension number Press the “Send”... -
Page 15: Answering Calls
Answering Calls There are a few methods to answer a call, similar to those of placing a call. • using the handset • using the speakerphone • using the headset To answer a call using the handset: Pick up the handset. To answer a call using Hands-Free Speakerphone mode: Press and speak into the phone. -
Page 16: Inbound Caller Id
Automatic Answer allows a call to be answered without touching the phone. The incoming call still shows on the display and does provide the Answer and Reject keys. Enabling Automatic Answer: 1. Press > Settings> Basic> Preferences> Auto Answer 2. Select Auto Answer SIP Calls 3. -
Page 17: Forwarding Calls
Forwarding Calls You can configure your phone so that incoming calls are forwarded to another party based on certain conditions (refer to Static Forwarding). You can also forward calls while your phone rings (refer to Dynamic Forwarding). All incoming calls can be forwarded to voicemail while Do Not Disturb is enabled on your phone. - Page 18 b If you selected No Answer, you will see that your phone number is entered in the Contact field by default. By entering your own phone number in this field, the phone will send callers to your voicemail box if you do not answer.
- Page 19 Fwd: [destination number] appears alternating with the date/time and voice message indicator to confirm call forwarding is enabled. To Disable Call Forwarding: From the idle display, press the Forward key on the display. Select the option to change. Press the Disable key. The idle display returns and the regular icon appears below the date and time.
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Page 20: Call Management Features Call Hold
Call Management Features Call Hold To place a call on hold During a call, Press the Hold key or the Hold button. The hold icon will display. The caller will hear the standard hold music or your custom hold music/message. Press the Resume key or the Hold button again to return to the caller. - Page 21 To join two calls: Have one call on hold while talking to another. Press the More key and then press the Join key. You will then be connected to both callers. Splitting Joined Calls After you have joined two calls, you may split those calls back to their individual calls.
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Page 22: Transferring Calls
Splitting Conference Calls After you have created a conference call, you may split those calls back to their individual calls. To split a conference call: Press the Split key to split the conference. All calls are split into individual calls and put on hold. Ending Conference Calls To end a conference call: Press the End key or hang up. - Page 23 To transfer a call: During a call, press the Transfer Key. The active call is placed on hold. Enter the number to which you want to transfer the call. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press the Transfer key again.
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Page 24: Note
Using Network-based Call Transfer This call transfer method is used when you want to transfer a call without tying up two lines on your phone system. It uses the network to transfer the call instead of the phone system. Receive a call on your Desk Phone Touch #5 to start the transfer (this will place your caller on hold) At the dial tone, enter the extension or phone number you want to transfer the caller to. -
Page 25: Paging (Intercom)
Paging (Intercom) To page to all phones Paging allows you to speak to all phones at the same time through their speaker phone. If you pick up the handset during a page, you will hear the message in the handset. Paging is used to make announcements such as “Jim, you have a visitor in the lobby”... -
Page 26: Mute
Mute The mute feature allows you to hear the other party, but they cannot hear you. During a call, press . The button turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. -
Page 27: Managing Incoming Calls
Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. -
Page 28: Using Voicemail
Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record a personal greeting for their voicemail box. Voicemail is automatically saved for 90 days. Messages can be retrieved from the Desk Phone, any other phone or through a personal website at http://cp.serverdata.net/voice/ Your phone indicates the presence of new voicemail messages by a flashing Message Waiting... -
Page 29: Retrieving Messages When You Are Away From The Office
Retrieving messages when you are away from the office Dial your Desk Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back... -
Page 30: Forward Voicemail Messages Via The Phone
Forward Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s) Press 6 at any time while listening to the message to or immediately after the message plays. -
Page 31: Forward Voicemail Messages Via The Web
Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have a Hosted PBX phone) Once logged in click the Forward button associated with the... - Page 32 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished...
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Page 34: Voicemail Notification Via Email
Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to h t t p : / / c p . s e r v e r d a t a . n e t / v o i c e / Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page... -
Page 35: To Create A Voicemail Group
To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person individually. Voicemail groups are created through your personal website. Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group... -
Page 36: Change The Number Of Rings Before Voicemail Picks Up
Change the Number of Rings Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can’t answer your phone. If you want the phone to ring more or less times, you may change this setting: From the Idle screen, press the Forward key. Select No Answer Highlight Forward After Rings Change the number of rings... -
Page 37: Call Lists And Directories
Call Lists and Directories Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. To view call lists: Press the button Select Directories Select Recent Calls Filter the list by pressing the Type key and selecting a filter. From the Idle screen, the directional pad has the following as default shortcuts: Up: Favorites list... -
Page 38: Managing Contacts
Press again to return to the idle screen. Managing Contacts You can store 9999 contacts in your phone’s directory. You can add, edit, delete, dial, or search for a contact in this directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. -
Page 39: Adding Contacts From Call Lists
Enter a contact number. This is a required field and it must be unique (not already in the directory). (Optional.) Change the Speed Dial Index (listed as Favorites in the Contact Directory). Valid speed dial index values are from 1 to 9999. 9. -
Page 40: Editing Contacts
Editing Contacts To edit a contact in the local contact directory: 1. Press 2. Select Directories 3. Select Contact Directory 4. Select the contact you wish to edit Press the Edit key. Edit the contact information. Select Save to accept changes. Press again to return to the idle screen. -
Page 41: Placing Calls To Contacts
Press the More key Press the Delete key Press the Yes key to accept changes. Press again to return to the idle screen. Placing Calls to Contacts 1. Press 2. Select Directories 3. Select the Contact Directory 4. Highlight the contact you wish to dial and press the Dial key. Searching for Contacts To search for a contact in the local contact directory: 1. -
Page 42: Customizing Your Phone
Customizing your Phone You can customize your Polycom VVX 300/310 Desk Phone by adjusting the setting for time and date, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 43: To Configure The Time And Date Formats
and set options that are right for you. You can also disable the time and date display, so the time and date do not display on the phone screen. To configure the time and date formats: Press Select Settings > Basic > Preferences > Time & Date. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. -
Page 44: To Modify The Backlight Intensity
intensity and the Backlight Idle intensity decrease. The Backlight On intensity applies for the following events: • Any key press • Hookswitch release • Incoming call • Ending a call, holding a call, resuming a call by the other party •... -
Page 45: Selecting The Correct Headset For Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator. -
Page 46: Changing The Language
Changing the Language Many languages are supported by the Desk Phone. To change the language: Press Select Settings > Basic > Preferences > Language. Select the language you want. Press to return to the idle display... -
Page 47: Installation Overview
Installation Overview Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmit- ter and Wireless Adapters to connect Desk Phones wirelessly. - Page 48 This diagram depicts your setup options. By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Desk Phones wirelessly. The following setup options ARE NOT supported: 1. Connecting one phone to another 2. Connecting a phone to the base unit then connecting a PC 3.
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Page 49: Assigning Extension Numbers And Phone Numbers To Phones
Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received an email from us with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. -
Page 50: Installing Your Hosted Pbx Phone
Installing your Hosted PBX Phone Installing Desk Phones Desk Phones can be installed in the following ways • You may connect Desk Phones Wirelessly to the Optional Wireless Transmitter and the Optional Wireless Adapters • You may connect Desk Phones to your existing router •... - Page 51 Option 2: Connect Desk phones using your existing data network then connect the phones to your computer If you already have a computer using a wall data jack or router/switch port, unplug the computer from the network, then connect the phone using the steps in Option 1.
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Page 52: Installing The Desk Phone Wirelessly
b. Stick the base into the desired slot until it clicks in place. Installing the Desk Phone Wirelessly The wireless adapter allows a desk phone to be used without a cord connecting it to the Wireless Transmitter. The range of the Wireless Adapter is 40 feet from the base unit. -
Page 53: Activating The Service
To avoid interference or static on the phone, place the Wireless Adapter away from the phone as shown. Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. -
Page 55: Conformance
IMPORTANT SAFETY CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States. This equipment complies with the following standards: FCC Part 15, Subparts B, C, D FCC Part 68 UL60950 Analog extension ports: TNV3 CO port: TNV3 ADSL port: TNV3... -
Page 56: Fcc Information
but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers can expose you to danger- ous voltages or other risks. Incorrect re-assembly can cause electric shock when the product is subsequently used. •... -
Page 57: Data Equipment
tification prior to connection. In some states, the state public utility com- mission, public service commission or corporation commission must give prior approval of connection. Data Equipment The table below shows which jacks are associated with which modes of operation: Mode of Operation USOC Jack Permissive... -
Page 58: Rf Radiation Exposure
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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