Answer Calls; End Calls; Hold/Resume Calls; Transfer Calls - Polycom VVX 101 Quick Start Manual

Virtual Communications Express
Polycom® VVX® 101/201 Business Media Phones
• Select a Favorite from the Home screen.
• Select a contact from the Recent Calls list and press Dial.
• Select a contact from the Contact Directory and press Dial.

Answer Calls

You can answer calls using the handset, speakerphone, or a headset. Perform one of the following options:
•
Press or press the Answer soft.
•
Pick up the handset.
Press to answer with a headset.

End Calls

You can only end active calls. To end a held call, you must resume the call first.
•
To end an active call, replace the handset, press
• To end a held call, select the held call and press Resume, and then press End Call.

Hold/Resume Calls

You can have multiple calls on hold and resume a call at any time.
1. Select the call and press the Hold soft key.
2. Select the call and press the Resume soft key.

Transfer Calls

You can transfer calls to any contact and choose the method of transfer.
1. Press and hold the Transfer soft key.
2. Select Blind or Consultative.
3. Dial a number or select a contact.
4. If you chose Blind, the call is transferred immediately.
5. If you chose Consultative, press the Transfer soft key after speaking with the contact.

Forward Calls

You can forward an incoming call to a contact, or forward all incoming calls to a contact.
Forward an Incoming Call
1. Select Forward on the Incoming Call screen.
2. Enter your contact's number and select Forward.
Forward All Incoming Calls
1. Select Forward on the Home screen.
2
, or press the End Call soft key.
or