Polycom VVX Series Manual
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Polycom VVX Series Manual

Hv.select cloud hosted telephone system
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HV.SELECT
Cloud Hosted Telephone System
Polycom VVX300 - VVX400

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Summary of Contents for Polycom VVX Series

  • Page 1 HV.SELECT Cloud Hosted Telephone System Polycom VVX300 - VVX400...

  • Page 2: Get To Know Your Phone

    Get to know your phone Enhanced Packages The four buttons below the LCD screen are called the Soft Keys and their function changes depending on what you are doing with the phone. All you need to do is check the screen directly above each button to see what the options are.

  • Page 3: Phone Display (Views)

    Phone Display (Views) Your phone has three main views: Home, Calls, and Lines (the default display). You can access the Home and Lines views at any time. To get to the Home view from any menu, press the Home key. Press the Home key again to change to the Lines view, and again to get back to Home.
  • Page 4 On the VVX 300 the display icons are across two pages – use the Navigation key to scroll left and right across the pages. Page 1 – New Call, Messages & Directories Call View This is what you will see when you make or receive a call.

  • Page 5: Call Pickup

    Dialling It’s best to dial like you do on a mobile phone – i.e key in the number first (NB no ‘9’ is needed for an outside line), and only then pick up the handset or press the Send Softkey. If you key in the number after getting dialtone it will still work, but you may notice a delay after you finish keying in the number unless you press Send to confirm you have finished dialling.

  • Page 6: Call Fowarding

    Retreive park call press retrieve then the extension number the call is parked at then Enter. If the call is parked at your own extension press retreive then enter followed by a # Call Fowarding Press the foward softkey then select the forwarding type All = All calls are fowarded Busy = only when the user is busy No Answer = when the is no one to take the call...
  • Page 7 Voice Mail When you login for the very first time you will have to change your voicemail passcode for security reasons. You will also have to choose a new password every 60 days after that. NB passcodes must be at least 4 digits long and cannot be trivial (eg 1111, 1234).

  • Page 8: Contact Directory

    Contact directory Your contact directory is probably managed via the VoIP platform. However you can also manage your contacts from your handset. To do this, select Directories from Home view, highlight Contact Directory and press Select. You can add a contact by pressing the Add soft key. Type in the details and press Save.

  • Page 9: Feature Access Codes

    Feature Access Codes Many of the features on your phone can be accessed via star codes, as with conventional phone systems. Some of the most commonly used feature codes are listed below: Call Forwarding Always Activation Allows Users to redirect incoming phone calls to another number, such as a mobile phone or PA.
  • Page 10 Call Forwarding No Answer to Voice Mail Activation Allows Users to send calls to voice mail when calls are presented to their phone but are not answered. Call Forwarding No Answer to Voice Mail Deactivation Allows Users to deactivate Call Forwarding No Answer To Voice Mail. Call Forwarding Not Reachable Activation Allows Users to have their incoming calls forwarded to a different destination number when their device is not registered on the platform.
  • Page 11 Call Forwarding Always to Voice Mail Activation Allows Users to send all calls directly to voice mail. Call Forwarding Always to Voice Mail Deactivation Allows Users to deactivate Call Forwarding Always To Voice Mail. Call Forwarding Busy Activation Allows Users to redirect their incoming phone calls to another number when they are on the phone, such as a mobile phone or PA.
  • Page 12 Call Forwarding Busy To Voice Mail Activation Allows Users to send calls to voice mail when they are busy on an active call. Call Forwarding Busy To Voice Mail Deactivation Allows Users to deactivate Call Forwarding Busy To Voice Mail. Call Forwarding No Answer Activation Allows Users to redirect their incoming phone calls to another destination number when they do not answer their phone, such as a...
  • Page 13 Do Not Disturb Activation Allows Users to activate the Do Not Disturb feature by dialling the assigned FAC. When Do Not Disturb is active, a User’s phone will not ring and all incoming calls will receive ‘busy’ . If the User has Voice Mail, by default the call will be forwarded to Voice Mail.
  • Page 14 Call Pickup Allows Users that are a member of a Call Pickup Group to pick up calls ringing for other Users belonging to the same Call Pickup Group. The Call Pickup Group is created by a Company or Site Administrator and may or may not contain all Users belonging to the Site.
  • Page 15 Clear Voice Message Waiting Indicator Allows Users to clear the audible (and visible for some devices) Message Waiting Indicator on their phone. Voice Mail Retrieval Allows the user to retrieve their voice mail. Upon dialling this feature access code, the user is automatically connected to their voice mail retrieval menu.

This manual is also suitable for:

Vvx400Vvx 300

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