Troubleshooting; Internet Fax Transmissions/Scan To E-Mail Transmissions - Minolta Scanner Mode User Manual

Troubleshooting

15.3 Troubleshooting
Remedies for several possible problems are described below.

Internet fax transmissions/Scan to E-mail transmissions

Problem
Transmission
is not possible.
Transmission
is possible, but
the image
cannot be
outputted at
the recipient's
terminal or
computer.
An interruption
in the
transmission
was specified,
but the
transmission
was not
interrupted.
Scanner Mode
Cause
The connections are incorrect.
A user logged in with their
account access code and tried
to send data when no e-mail
address is specified for that
account.
The settings necessary for the
device are not registered.
The LAN cable is damaged.
Other causes
The recipient's terminal is not
able to handle the sent image.
The document text was not
inserted when the data was
sent.
It takes some time to interrupt
an Internet fax transmission.
Remedy
Check the LED indicator on
the hub and check the
connections.
Register an e-mail address for
the account that is logged in.
Specify the necessary
network settings.
Replace the LAN cable.
Touch the [Com.] button on
the Job List screen to check
the details of the transmission
error, and then refer to the
table of error codes.
Change the size, resolution
and coding method so that
they are supported by the
recipient's terminal, and then
try sending the data again.
With some e-mail
applications, if an e-mail is
received containing no text
and only an attached file, it
may not be possible to open
the attached file. Therefore,
text should be inserted into the
document that is sent.
Wait until the transmission is
interrupted.
15
Page
referen
ce
-
p. 13-19
p. 3-1
-
p. 8-40,
p. 15-3
p. 3-13
p. 8-37
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15-9