Troubleshooting - Minolta Dimage Scan Multi Hardware Manual

Symptom
The computer will not start after connecting
the scanner.
The computer does not recognize the
scanner.
The scanner does not pull in the film holder
when loading
The scanned image is very green or blown-
out white when using the Medium-format
holder.
The indicator lamp glows red.

TROUBLESHOOTING

Cause/Action
Check that all the SCSI cables are secure.
Check that two SCSI devices are not sharing
the same address.
Was the scanner turned on before the
computer was turned on?
Check that all the SCSI cables are secure.
Windows 95/NT: Check that the SCSI device
driver been installed correctly.
1. Select Start ' Settings ' Control Panel.
• The Control Panel window will appear.
2. Double-click on the System Icon, then click
on the Device Manager tab.
3.Click on the plus (+) next to
"SCSI controllers".
• A sub-menu of SCSI controllers should
appear.
4. Confirm the appropriate SCSI Controller for
your board is listed in the sub-menu.
Eject, then reinsert the holder.
The film holder must be inserted to the
marks for it to be engaged by the scanner's
motor
The mask does not fit the image properly. Be
sure to use a proper fitting mask that is not too
big for the image. There should be no
uncovered space between the film and the
mask.
If using a film holder:
The accessory panel is open. Close the
accessory panel.
If using the APS adapter:
The accessory panel is not fully open.
Open it all the way and push it until it
clicks.
31 Continued on following page.
Reference
Page 8
Pages 18 -21.
Page 26.