Troubleshooting - Minolta DiMAGE Scan Elite II Instruction Manual

TROUBLESHOOTING

This section covers minor problems with scanner operation. For major problems or damage, or if a
problem continues to reoccur frequently, contact your dealer or a Minolta Service Facility.
SYMPTOM or MESSAGE
When starting up the utility software, Error=4 -
could-not-confirm-scanner- connection message
appears.
When starting up the utility software, Error=42 -
close-scanner-door message appears.
• The utility software freezes.
• The scanning time increases.
The image color is strange when scanning color
negative film.
The scanned image is not sharp.
"Cannot verify home position" message appears
during scanning.
Cannot scan APS film, and initial loading has
failed. "An error occurred during film transporta-
tion" or "An error occurred during film rewind"
message appears.
The scanner indicator lamp blinks rapidly (8Hz).
"Please set holder properly" message appears.
"Holder does not match selected film holder.
Please select correct film format or insert correct
holder" message appears.
"Film could not be found in APS holder. Set film
properly" message appears.
"Not enough memory" message appears.
The utility displays unusual color reproduction.
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SOLUTION
Confirm the cable is securely connected between the
computer and scanner. Turn the scanner off and on.
Click "OK" to continue.
Close the scanner door. Click "OK" to continue.
Turn off the scanner. Shut down Photoshop and
increase its memory allocation. Restart the computer
and scanner.
• Confirm the color negative film type is selected, and
rescan the image.
• Color balance the image using the utility's image cor-
rection tools.
• If the problem is not solved, reinstall the DiMAGE Elite
II software.
Select the autofocus-at-scan option in the preference
box, or use point AF or manual focus.
The film holder was hindered during the prescan or final
scan. Turn off the scanner, and restart the computer.
Press the eject button on the scanner, and remove the
APS adapter after rewinding is completed. Reinsert the
holder into the scanner and make the scan again.
The scanner door was opened during the setup. Close
the front door, and shut down the scanner and utility.
Turn on the scanner and start up the utility software.
Reload the holder into the scanner.
Set the correct film format in the utility software or insert
the correct holder into the scanner.
Load APS cassette in the APS adapter.
• Increase the memory requirements for the host appli-
cation.
• If multiple images have been scanned, close and
relaunch the host application.
Remove the film holder and close the scanner door.
Press the shift+control+I (Windows) or command+con-
trol+I (Macintosh) to reinitialize the scanner.