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15
Problem
Even though
the button on
the device has
been erased,
the icon that
indicates that
transmission
can be
performed has
changed to an
icon for
programming
a scanner
button.
Even though
the [Check
now] button
was clicked,
nothing
happened.
Image files
cannot be
opened.
The image file
is not
displayed
correctly.
IP Scanner
cannot be
started up.
Image
Receiver
cannot start
up.
The message
"Number of
Scanner keys
reached
maximum"
appears.
The message
"Scanner key
name has
invalid
character"
appears.
15-16
Cause
Delete the scanner button
from the device. Otherwise,
turn the copier off, then on
again.
No file was received.
The file is not an image file
received from the device.
Display the image in the
viewer at a reduced size.
The received data is
unusable.
TCP/IP is not ready.
IP Scanner is already started
up.
TCP/IP is not ready.
Since Image Receiver was
started up during the previous
uninstallation, then reinstalled
without restarting the
computer, Image Receiver
may have been deleted after
restart.
Characters other than the
standard characters cannot be
used in button names.
Troubleshooting
Remedy
Click the [Delete Scanner Key]
button.
Scan the document again.
Use a viewer compatible with
TIFF and PDF files.
View the image at a zoom
ratio of 100%.
Scan the document again.
Open Network and Dial-up
Connections in Windows, add
the Microsoft TCP/IP protocol,
and then restart the computer.
Multiple copies of the
application cannot run at the
same time.
Open Network and Dial-up
Connections in Windows, add
the Microsoft TCP/IP protocol,
and then restart the computer.
Delete any unnecessary
buttons.
Specify a button name that
contains only the standard
characters.
Scanner Mode
Page
referen
ce
p. 10-3
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p. 10-24
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p. 10-24
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