Troubleshooting - Minolta Dimage Scan Elite II Hardware Manual

T
ROUBLESHOOTING
This section covers minor problems with scanner operation. For major problems or damage, or if
a problem continues to reoccur frequently, contact your dealer or a Minolta service facility.
SYMPTOM or MESSAGE
When starting up the utility software,
Error=4 – could-not-confirm-scanner-connec-
tion message appears.
When starting up the utility software,
Error=42 – close-scanner-door message
appears.
• The utility software freezes.
• The scanning time increases.
Unusual image color when scanning color neg-
ative film.
The scanned image is not sharp.
Cannot-verify-home-position message appears
during scanning.
Cannot scan APS film, and initial loading
failed. The error-during-film-transportation or
error-during-rewind message appears.
The scanner indicator lamp blinks rapidly.
The set-holder message appears.
The holder-does-not-match-selected-film mes-
sage appears.
The film-not-found-in-APS-holder message
appears.
The insufficient-memory message appears.
The DiMAGE Scan preview image displays
unusual color reproduction.
20
SOLUTION
Confirm the cable is securely connected between the
computer and scanner. Turn the scanner off and on.
Click OK to continue.
Close the scanner door. Click OK to continue.
Turn off the scanner. Shut down the image-processing
application and increase its memory allocation. Restart
the computer and scanner.
Confirm color negative film is selected in the main win-
dow, and rescan the image, or color balance the image
using the DiMAGE Scan's image-processing tools. If the
problem is not solved, reinstall the DiMAGE Scan Utility.
Select an autofocus option in the preference box, or use
point AF or manual focus.
The film holder was hindered during the scan. Turn off
the scanner, and restart the computer.
Press the eject button on the scanner, and remove the
APS adapter after rewinding is completed. Reinsert the
holder into the scanner and make the scan again.
The scanner door was opened during setup. Close the
door, and shut down and restart the scanner and
DiMAGE Scan Utility.
Reload the holder into the scanner.
Set the correct film format in the DiMAGE Scan Utility or
insert the correct holder into the scanner.
Insert an APS cassette into the APS adapter.
Increase the memory requirements for the host applica-
tion. If multiple images have been scanned, close and
relaunch the host application.
Remove the film holder and close the scanner door.
Press shift+control+I (Windows) or command+control+I
(Macintosh) to initialize the scanner.