Function 63: Message-On-Hold (Moh) Programming - ESI ivx e-class series Administrator's Manual

IVX E-Class Administrator's Manual

Function 63: Message-on-hold (MOH) programming

MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of
the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the
MOH connector.
Note: If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt without peri-
odic "voice-overs," since the ACD Hold Prompt also will be played while a caller is on hold.
Function 631: MOH source
This selects the source for the system (or only tenant 1, if tenant service is enabled) that will be
played to callers on hold.
Code
590
591
592
593
594–598
Default: 592 (generic message-on-hold).
Note: MOH source isn't selectable for tenant 2. If tenant service is enabled, source 596 is the only avail-
able customer-recorded source for CO calls placed in hold by stations assigned to tenant 2.
However, if source 596 hasn't been recorded, the default, generic MOH source (592) will be
played, instead.
Function 632: MOH recording
1. Connect the message/music source to the MOH port on the side of the cabinet.
Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output
mono, if possible, or use a stereo-to-mono conversion cable (or adapter).
2. Enter the prompt number to be recorded.
3. Press 1 to begin recording. To aid you in queuing, the source will be played through the
phone's speaker.
Note: The recorded material should not have a "beginning" or "end" — so that playback can loop con-
tinuously. The maximum record length is controlled by the amount of space available on the
Memory Module.
4. Press 1 when finished. The recording will play back so you can review it.
5. Press # to accept the recording. (To delete it, press HOLD.)
Source
Live external source*
Pre-recorded music
Pre-recorded with "please continue to hold"
Pre-recorded with "dial 0 or extension from hold"
Customer-recorded message on hold
* Dialing off-hold doesn't work (can still dial off greetings and announcements).
Function 6: Recording
E.3