Hold/Exclusive Hold Operation - ESI 50L User Manual

ESI Feature Phone operation

Hold/exclusive hold operation

The difference between hold and exclusive hold
Your ESI Feature Phone lets you put a call (internal or outside) on either hold or exclusive hold.
Each puts a call into a standby mode, but here's the difference between the two:
•
Hold allows anyone on the ESI system to retrieve the call. Users connected to outside calls can press
HOLD to place the call on hold. The system identifies held calls as being in numerically identified lines —
e.g., "Line One," "Line Four," etc. This is called system-wide hold.
For example, if you need to transfer a call to another station and know the person is in the building but not
at his/her desk, you might page him/her to pick up a "call on Line One."
•
Exclusive hold keeps the call only at the station where the user pressed HOLD.
Important: The Installer can set the system to handle the hold key operation in either of the following ways, so be
sure to verify your system's setting before proceeding:
1. The HOLD key is set to perform a system-wide hold when HOLD is pressed quickly (within one second).
An exclusive hold is performed when HOLD is pressed for two to three seconds. (This method is the
system's default operation.)
2. The HOLD key is set to perform an exclusive hold when HOLD is pressed quickly (within one second).
A system-wide hold is performed by pressing HOLD for two to three seconds.
The Installer also can set the HOLD key's LED to blinking (default) or non-blinking (i.e., clear/no light) for
all stations except the extension that put the call on hold. This applies to system-wide holds only.
From this point forward in this document, we assume the default operation has been chosen.
Hold
To place a call on hold
While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI
Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone's display will show the
quantity, and numerical line identifications, of the calls currently on hold throughout your ESI system:
Cordless Handset or
24-Key Feature Phone
Oldest (and recalling)
E.12
48-Key Feature Phone
Newest
Oldest (and recalling)
12-Key Feature Phone
Oldest (and Newest
Newest
recalling)
User's Guide
Calls
holding