Function 63: Message-On-Hold (Moh) Programming - ESI IVX20 Installation Manual

Function 6: Recording

Function 63: Message-on-hold (MOH) programming

MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side
of the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
Function 631: MOH source
This selects the source that will be played to callers on hold.
Code
590
591
592
593
Default: 592 (generic message-on-hold).
Function 633: MOH volume
The output volume for the pre-recorded MOHs can be adjusted in this function.
Range: 1 (faint)–12 (loudest).
Default: 6.
Note: If an external audio source such as a radio is used for MOH, adjust the volume at
the source.
Note: To turn live MOH volume completely off, turn off volume at the source.
I.2
Source
Live external source
Pre-recorded music
Pre-recorded with "Please continue to hold"
Pre-recorded with "Dial 0 or extension from hold"
IVX 20