Hold/Exclusive Hold Operation - ESI Feature Phone User Manual

User's Guide

Hold/exclusive hold operation

The difference between hold and exclusive hold
Your ESI Feature Phone lets you put a call (internal or outside) on either hold or exclusive hold.
Each puts a call into a standby mode, but here's the difference between the two:
•
Hold allows anyone on the ESI phone system to retrieve the call. Users connected to outside (or Esi-
Link) calls can press HOLD to place the call on hold. The system identifies held calls as being in
numerically identified lines — e.g., "Line One," "Line Four," etc. Station calls that are put on hold are
displayed as "virtual" lines.
For example, if you need to transfer a call to another station and know the person is in the building but not
at his/her desk, you might page him/her to pick up a "call on Line One."
•
Exclusive hold keeps the call only at the station where the user pressed HOLD.
Note: The way the HOLD key operates will depend on how HOLD key operation was programmed by the Installer.
(If you're unsure about which hold feature is activated when following the instructions, contact your System
Administrator.) For future reference, place a checkmark next to the feature that's activated — either hold or
exclusive hold — when you follow the instructions.
Hold Exclusive hold
To place a call on hold
While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI
Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone's display will show the
quantity, and numerical line identifications, of the calls currently on hold throughout your ESI phone system:
Cordless Handset or
24-Key Feature Phone
Oldest (and recalling)
To retrieve a held call
To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and
dial the appropriate line number (using the display for reference).
To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the
appropriate line number. If retrieving a call from a different Esi-Link location, press HOLD followed by a
Esi-Link Location Key and then dial the appropriate line number from the Esi-Link location (for more on
Esi-Link, see p H.1). After call retrieval, the Feature Phone display will update to show lines currently
holding calls.
Notes: If your phone has any line keys programmed (see page F.13), each will blink red when a call is on
hold on its lines; in such cases, just press that line key to retrieve the held call. On the phone where
the call was originally placed on hold, such a line key will blink green.
If your phone has station keys programmed (see page C.3), each will slowly blink when a call
involving its assigned station is placed on hold. If you were the one who placed it on hold, the blink
will be green; otherwise, the blink will be red. To retrieve the call, just press the station key.
After you press HOLD, the display will help you choose the line number to retrieve: the top row will show
how many calls are on hold and the second row will show all held calls in the system. Newly held calls are
added from the right side of the second row.
Note: If more calls are on hold than the display can show, each side of the display's second row will show an
arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either
scroll to the left or
48-Key Feature Phone
Newest
Oldest (and recalling)
to scroll to the right) to view the other line numbers where calls are holding.
E.13
ESI Feature Phone operation
12-Key Feature Phone
Oldest (and
Newest
recalling)
Newest Calls
holding
to