Troubleshooting - GRAPHTEC SignJet JS310 Series Setup Manual

■Printing is not performed
Symptom
Power is not being
supplied.
A "COM Timeout"
message appears on
the computer screen.
The printhead carriage
stops suddenly.
■Unsatisfactory printing
Symptom
The printed results are
scratchy.
The printing gradually
becomes faint.
SignJet JS310 Series Set Up Guide
Cause
The power cable is not
connected.
Power is not being supplied
to the power outlet.
The printer is not online.
The printer is not connected
to the computer's USB port.
The wet keeping frame is
still attached to
printhead carriage.
Cause
Insufficient ink
Clogged nozzles
Dirty nozzle surface
Incorrect EF value settings
There is a bend somewhere
in one of the ink tubes.
Insufficient ink
Cleaning solution
become mixed in with the
ink.
Corrective measure
Check that the power cable is firmly inserted.
Check that a power voltage conforming to the
power supply specifications is being supplied.
Check whether the printer is online. If it is not
online, press the ONLINE key to put the printer
online.
Check that the printer's USB port is connected to
the computer's USB port.
Check that the USB cable is firmly inserted.
Remove the wet keeping frame and then turn the
the power off and back on again.
Corrective measure
If the "No ink" alarm sounds, refill the ink tank(s)
and then press the ESC key.
Print the nozzle check pattern to check the
nozzles (See section VII.6 Printing the Nozzle
Check Pattern).
If there are several clogged nozzles, perform a
printhead cleaning operation.
Use the brush(s) provided to clean the surface of
the nozzles.
Input the correct values (See section VII.1
Setting the Printhead Drive Voltage).
Check whether there is a bend in the ink tubes
connected to the ink tank, or in the inlet tubes.
If the "No ink" alarm sounds, refill the ink tank(s)
and then press the ESC key.
has Check the 3-way valve for each ink tank. If any of
the levers is set incorrectly, move it to the ink
supply position.
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Troubleshooting