Receiving Problems - Fuji Xerox ApeosPort-V C3320 Administrator's Manual

14 Problem Solving

Receiving Problems

If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Unable to
communicate
(general fax)
The image quality
14 is poor.
402
Symptom Cause
The phone line is not
connected correctly.
An error occurred with the
phone line.
The machine is turned off.
No paper is set.
Paper is jammed.
The machine is in the System
Administration mode.
A machine password has
been set.
The machine is in manual
receive mode.
The machine is in manual
send mode.
The document is not correctly
loaded on the sender's
machine.
The drum cartridge is
damaged.
The document glass of the
sender's machine is dirty.
The resolution setting on the
sender's machine is too low.
Remedy
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The machine cannot receive a fax when
turned off. Switch the main power and power
on.
Load paper in the machine to receive faxes.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.511).
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.101).
To use Fax information service, set the
reception mode to [Manual Send] on the on-
hook screen, enter an information code, and
press the <Start> button.
Check with the sender.
Note • Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
Copy a document. If the image quality is
poor, replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridges (for Customers
Having a Spot Maintenance Contract)" (P.58).
Check with the sender.
Note • Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
Check with the sender.
Note • Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.