Fuji Xerox ApeosPort-V C3320 Administrator's Manual page 462

14 Problem Solving
Error Code
021-360 [Cause]
021-361
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-401 [Cause]
[Remedy] Disconnect the authentication device connected.
021-402 [Cause]
[Remedy] Check the followings:
021-403 [Cause]
[Remedy] Check the followings:
021-404 [Cause]
[Remedy] Check the followings:
14
021-405 [Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
462
Cause and Remedy
An error occurred.
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
The number of authentication devices such as IC Card Reader (optional) connected
exceeds the setting value.
The address of the proxy server name is incorrect.
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Failed to resolve the address of the EP center of Fuji Xerox or EP communication
aggregate server.
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Failed to connect the server or the proxy server. One of the probable cause is that the
power of these servers is switched off.
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact our Customer Support Center.
An error occurred in the SSL communication with the external server.
on the machine power. If the error still is not resolved, contact our Customer Support
Center.