Trouble During Printing; Unable To Print - Fuji Xerox ApeosPort-V C3320 Administrator's Manual

14 Problem Solving

Trouble during Printing

This section describes how to resolve print problems.

Unable to Print

If you cannot print a document, identify the symptom in the following table to perform the
remedy.
Data remains in
the printer icon.
Nonsensical
14
characters
(symbols) are
printed in large
numbers.
The data has
been sent to the
machine.
398
Symptom Cause
The machine is not powered
on.
The network cable is
disconnected from the
computer.
The network cable is
disconnected from the
machine.
The print mode is [Off-line] on
the machine.
An error occurred in the
machine.
The IP address is not correctly
set.
The network between the
computer and machine is
abnormal.
The port is not enabled.
The hard disk space of the
machine is insufficient.
The machine is connected to
multiple computers.
A printer driver provided by
other company is used.
The machine is out of paper.
No paper is loaded for the
specified paper size.
Printing is interrupted by a
copy operation.
An error occurred in the
machine.
Remedy
Switch the main power and power on.
Connect the network cable to the computer.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.19).
Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
Check the error details and take an
appropriate action.
Set the correct IP address.
Refer to "Printer Environment Settings" (P.287).
Check with your network administrator.
Enable the port.
Refer to "Port Settings" (P.167).
Delete unnecessary data such as stored
documents (Charge Print, Private Charge
Print, and Secure Print) in folders to increase
free space.
Wait for a while, and then try printing again.
Use the appropriate printer driver. Check the
property screen of the printer driver to
confirm that your machine's name is
displayed for the driver name on the
[Advanced] tab.
Load paper in the machine.
Load paper of the size specified.
Refer to "Loading Paper" (P.43).
Cancel the interrupting operation.
Check the error details and take an
appropriate action.