Avaya G250 Maintenance Manual page 45

Table 16: IP Phone Problems and Solutions (continued)
Problem/Symptom
Echo, noise or static when using
a headset; handset operation
works properly
Phone does not ring
Speakerphone does not operate
A feature does not work as
indicated in the User Guide
All other IP Phone problems
Suggested Solution
Check the headset connection.
If the connection is secure, verify that you
are using an approved headset, base unit
and/or adapter, as described in the list of
approved Avaya Communication compatible
Headsets.
If you have a 4612 or 4624 IP Telephone,
use the Menu to access the RngOf (Ringer
Off) feature; if a carat (downward triangle)
appears above that feature, your phone is
set to not ring. To correct, press the softkey
below RngOf; when the carat does not
display, your ringer is active.
If "Ringer Off" is programmed on a Line/
Feature button, that button's indicator light
will appear as steady green; reactivate the
ringer by pressing that Line/Feature button
again.
Set your ringer volume to a higher level
using the Up/Down Volume keys.
From another phone, place a call to your
extension to test the above suggested
solutions.
Ask your System Administrator if your
speakerphone has been disabled.
Verify the procedure and retry. For certain
features, you must lift the handset first or
place the phone off-hook.
See your Telephone System Administrator if
the above action does not produce the
desired result; your telephone system may
have been specially programmed for certain
features applicable only to your installation.
Contact your Telephone System
Administrator.
IP telephones
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Issue 1.1 June 2005 45