Rfa Information Requirements For New Installations; Go To The Rfa Web Site - Avaya G250 Maintenance Manual

License and authentication files
Without a valid license installed or a mismatched license:
The system generates a major alarm.
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Depending upon the nature of the error, a 10-day countdown timer starts (this was formerly
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a 6-day period), but call processing continues uninterrupted.
If the countdown timer expires, the switch enters No License Mode and generates another
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major alarm.
Note:
The init login can no longer change the customer options, offer option, or special
Note:
applications forms.
Once the Avaya authentication files are installed, Avaya services logs into the S8700/S8710
Media Server are protected by a challenge/response system called Access Security Gateway
(ASG). The ASG challenge/response protocol confirms the validity of each user, reducing the
opportunity for unauthorized access.
Before starting the installation or, ideally, before coming on site, the license and Avaya
authentication files may be downloaded to the services laptop. The license and Avaya
authentication files are routinely installed during the installation process.
To access the RFA application, you must take the RFA online training and pass the online test.

RFA information requirements for new installations

You need the following information before going to the RFA web site:
Your personal Single Sign-On (SSO) for RFA web site authentication login
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SAP order number
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Required customer information
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Serial number of the Avaya G250/G350 Media Gateway
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Access to the RFA Information page for these items (if not already installed on your PC):
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- Internet Explorer 5.0 or higher installed on the services laptop
- Intranet access to the RFA web site.

Go to the RFA web site

The RFA web site automates some of the installation procedures, including generating license
and Avaya authentication files.
To download the customer's license and authentication files to your laptop:
1. Use Windows File Explorer or another file management program to create a directory on
your laptop for storing license and authentication files (for example, C:\licenses).
2. Access the Internet from your laptop and go to http://rfa.avaya.com.
222 Maintenance for the Avaya G250 and Avaya G350 Media Gateways