Avaya G250 Maintenance Manual page 291

Table 129: G250/G350 Traps and Resolutions (continued)
Enterprise Trap
ID
cmgTrapTypes 94
cmgTrapTypes 98
cmgTrapTypes 99
cmgTrapTypes 100
cmgTrapTypes 101
cmgTrapTypes 102
cmgTrapTypes 103
Name
cmgFirmwareDownloadFault
cmgIccMissingFault
cmgIccMissingClear
cmgIccAutoReset
cmgIccAutoResetClear
cmgPrimaryControllerFault
cmgPrimaryControllerClear
G250/G350 traps and resolutions
Msg Severity Description / Resolution
Facility
Major An attempt to download a software
module has failed.
Major An internal communications controller
(S8300), expected in slot 1, is missing.
A missing internal communications
controller (S8300) has been found.
Major The Media Gateway automatically reset
the internal communications controller.
Major The Media Gateway cannot contact the
first controller in its controller list.
1. Check the event log to find the
specific error.
2. Troubleshoot the specific error
according to the information found.
For example, if the string "File not
found" appears in the log, then
verify that the image file:
a. Exists
b. Has the correct name
c. Resides in the correct directory
1. Verify that the controller list is
correct. From the CLI, use the
command show mgc list. The IP
address should match the Media
Server or the Media Server IP
addresses.
2. If needed, correct this in configure
mode in the CLI. Clear the mgc list
first with the clear mgc list
command. Then use a set mgc list
with the correct IP addresses.
3. Verify that the primary controller is
up.
4. If so, shut down every LSP
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