Avaya G250 Maintenance Manual page 290

G250/G350 traps
Table 129: G250/G350 Traps and Resolutions (continued)
Enterprise Trap
ID
cmgTrapTypes 90
cmgTrapTypes 91
290 Maintenance for the Avaya G250 and Avaya G350 Media Gateways
Name
cmgMemoryFault
cmgMemoryClear
Msg Severity Description / Resolution
Facility
Major The Media Gateway has detected a low
memory condition. This occurs when a
software module is unable to allocate
memory, or the available memory falls
below 4 MB.
The low memory condition has been
cleared. This occurs when the available
memory rises above 5 MB.
1. Check the Media Gateway and
insure that it has the latest version
of firmware installed. If it does not,
install the latest version of firmware
and continue to monitor.
2. If this trap occurs infrequently and
is automatically cleared, the trap
may be due to an unusual transient
condition. Monitor future traps.
3. If this trap occurs frequently and is
automatically cleared, it is likely
that the Media Gateway software
has the wrong limits set for its
memory monitoring. These limits
are hard coded in the software.
Speak to an Avaya technical
professional.
4. If this trap occurs and does not
clear, the Media Gateway may be
functionally impaired. Do not reset
the Media Gateway. Escalate and
have Tier 3 personnel capture the
trap information and the event logs
for analysis.
5. If this trap occurs and the Media
Gateway Processor automatically
resets, then a severe processor
memory shortage occurred.
Escalate and have Tier 3 personnel
capture the trap information and
the event logs for analysis.
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