Ip Telephones - Avaya G250 Maintenance Manual

IP telephones

The Avaya 4600-Series IP Telephones are relatively trouble-free.
and Solutions on page 43 provides the most common problems an end user might encounter.
For other IP Telephone questions or problems, contact your Telephone System Administrator.
Note:
Refer to 4600 Series IP Telephone LAN Administration, 555-233-507 for
Note:
troubleshooting details and error codes, as well as the phone administration
information.
Some typical problems are:
Phone does not activate after connecting it the first time
●
Phone does not register after a power interruption
●
Characters do not appear on the display screen
●
Display shows an error/informational message
●
No dial tone
●
Echo, noise or static when using a headset
●
Phone does not ring
●
Speakerphone does not operate
●
A feature does not work as indicated in the User Guide
●
Table 16: IP Phone Problems and Solutions
Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after a
power interruption
Table 16: IP Phone Problems
Suggested Solution
Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes before
it becomes operational. Upon plug-in, your
telephone immediately begins downloading
its operational software, its IP address and
any special features programmed by your
System Administrator from the server to
which it is connected. Report any delay of
more than 8-10 minutes to your System
Administrator.
Allow a few minutes for re-initialization after
unplugging, powering down the phone,
server problems or other power interruption.
IP telephones
1 of 3
Issue 1.1 June 2005 43