Plat-Alm (Platform Alarms) - Avaya G250 Maintenance Manual

Avaya Communication Manager controlled maintenance
Table 93: TEST #257 Call State Audit Test (continued)
Error Test
Code Result
PASS
Any NO
BOARD

PLAT-ALM (Platform Alarms)

The PLAT_ALM is a virtual MO used by Avaya Communication Manager to keep track of Media
Server alarms. A MAJOR, MINOR, or WARNING alarm can be logged against this MO to
indicate the presence of one or more Media Server alarms.
A technician who is using the SAT and finds an alarm against the PLAT-ALM MO must:
1. Log into the Media Server's Web interface.
2. To see the Media Server's current list of alarms, select the Display Alarms option.
3. To troubleshoot and clear the problems, follow the procedures for the appropriate MOs
listed in the display.
Note:
After repairing the Media Server, clear every Media Server alarm. This action will
Note:
also clear any alarms associated with the PLAT-ALM MO.
198 Maintenance for the Avaya G250 and Avaya G350 Media Gateways
Description/ Recommendation
This switch sent a call state auditing message to the far-end switch to
verify the state of the call active on this trunk. If a call state mismatch is
found, then the call will be torn down within two minutes. If no call was
active, then no message was sent.
The test could not relate the internal ID to the port (no board). This could
be due to incorrect translations, no board is inserted, an incorrect board
is inserted, or an insane board is inserted.
Ensure that the board translations are correct. Execute the add ds1
GGGVS command to administer the MG-DS1 interface if it is not already
administered.
If the board was already administered correctly, check the error log to
determine whether the board is hyperactive. If this is the case, the board
is shut down. Reseating the board will re-initialize the board.
If the board was found to be correctly inserted in step 1, then use the
busyout board command.
Use the reset board command.
Use the release busy board command.
Use the test board long command.
This should re-establish the linkage between the internal ID and the port.
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