Avaya G250 Maintenance Manual page 44

G250/G350 component maintenance
Table 16: IP Phone Problems and Solutions (continued)
Problem/Symptom
Characters do not appear on the
Display screen
Display shows an error/
informational message
No dial tone
44 Maintenance for the Avaya G250 and Avaya G350 Media Gateways
Suggested Solution
See Phone does not activate after
connecting it the first time above.
Check the power source to be sure your
telephone is receiving power.
Check all lines into the phone to be sure it is
properly connected.
Perform the Test procedure: with the
telephone idle, press and hold the Trnsfr
button; the line/feature indicators should light
and the display should show all shaded
blocks. Release the Trnsfr button to end the
test.
If the above suggested solutions do not
resolve the problem, reset or power cycle the
phone.
Most messages involve server/phone
interaction. If you cannot resolve the problem
based on the message received, contact
your Telephone System Administrator for
resolution.
Make sure both the handset and line cords
into the phone are securely connected. Note
that there may be a slight operational delay if
you unplug and reconnect the phone.
If you have a 4612 or 4624 IP Telephone,
check to be sure the phone is powered
(press Menu, then Exit); if nothing appears
on the display, check your power source.
If you have a 4612 or 4624 IP Telephone,
check to be sure your phone is
communicating with the switch; press Menu,
then any of the softkey features (e.g., Timer).
If the selected feature activates, the switch/
IP phone connection is working.
Reset or power cycle the phone.
See your Telephone System Administrator if
the above steps do not produce the desired
result.
Check the status of the VoIP board.
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