Changing Time Overflow Parameters Of An Acd Group; Time Overflow Screen Fields - Nortel CC MIS Getting Started Manual

Release 5.2

Changing time overflow parameters of an ACD group

The Config / Groups / Time Overflow option allows you view or change the
time overflow parameters of specified ACD groups. This option alters the
Table ACDGRP.
The Time Overflow Parameters screen is shown below.
Time
overflow
parameters
screen
Note: An asterisk (***) appearing in a field of a Configuration Control
screen indicates that the field can be changed only at the DMS-ACD switch.

Time Overflow screen fields

The Time Overflow screen contains the following fields:
ACD Group - Identifies the name or DN number of an existing ACD group.
Accepts as input any existing ACD group name, or ACD group list name.
Primary ACD-DNs can be used.
Node - Identifies the node on which the group resides in the network. This
field is display only when the Networking feature is enabled.
Priority 0 Only - Identifies that only priority 0 calls have time delay over-
flow. Accepts as input either yes or no. If no, then all calls have time delay
overflow.
Immediate Timer - Identifies that timing for time delay overflow starts as
soon as calls are received. Accepts as input either yes or no.
CC MIS Getting Started Guide (297-2671-175)
CC MIS
CC MIS
Configuration Control
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