Documentation Feedback; Requesting Technical Support - Juniper SRX210 - HARDWARE GUIDE REV 3 Hardware Manual

SRX210 Services Gateway Hardware Guide

Documentation Feedback

Requesting Technical Support

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Copies of the Management Information Bases (MIBs) available in a software release are
included on the documentation CDs and at
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
techpubs-comments@juniper.net
http://www.juniper.net/techpubs/docbug/docbugreport.html
sure to include the following information with your comments:
Document name
Document part number
Page number
Software release version (not required for Network Operations Guides [NOGs])
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies- For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product warranties- For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation- The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
http://www.juniper.net/
, or fill out the documentation feedback form at
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
.
. If you are using e-mail, be
.
http://kb.juniper.net/
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