Packing The Srx210 Services Gateway And Components For Shipment; Packing The Services Gateway - Juniper SRX210 - HARDWARE GUIDE REV 3 Hardware Manual

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Packing the SRX210 Services Gateway and Components for Shipment

Packing the Services Gateway

Copyright © 2010, Juniper Networks, Inc.
Appendix D: Contacting Customer Support and Returning the SRX210 Services Gateway Hardware
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Return Procedure for the SRX210 Services Gateway on page 159
Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 160
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 162
Packing the SRX210 Services Gateway and Components for Shipment on page 163
This topic includes the following sections:
Packing the Services Gateway on page 163
Packing the Components for Shipment on page 164
To pack the services gateway for shipment:
Retrieve the shipping carton and packing materials in which the device was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
2.
the strap to the ESD point on the chassis or to an outside ESD point if the device is
disconnected from earth ground.
On the console or other management device connected to the services gateway, enter
3.
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
Shut down power to the device by pressing the Power button on the front panel of
4.
the device.
Disconnect power from the device.
5.
Remove the cables that connect to all external devices.
6.
Remove all field-replaceable units (FRUs) from the device.
7.
If the device is installed on a wall or rack, have one person support the weight of the
8.
device while another person unscrews and removes the mounting screws.
163