Lenovo BladeCenter HS23E Problem Determination And Service Manual page 180

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are consumable, structural, or CRU
parts.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Error Code Event ID
0x806f0807 806f0807-2584ffff
0x806f0813 806f0813-2581ffff
166
BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide
Type Error Message
Info Processor (One of
CPUs) has been
disabled.
Error Memory (DIMMs)
uncorrectable error
has occurred.
Action
1. Remove the blade server and ensure the
processors are installed correctly (see
"Installing a microprocessor and heat
sink" on page 84).
2. Check the event logs for other related
error messages (see "Event logs" on page
96).
3. Verify that the system is running the
latest UEFI firmware (see "Updating
firmware and device drivers" on page
31).
4. Run the Setup utility (see "Using the
Setup utility" on page 18).
a. Make sure that both processors are
displayed by the system.
b. Load the default settings.
c. Go to the System Settings menu and
make sure the processor is enabled.
1. Check the operating system event log and
the system event log as it may contain
additional information (see "Event logs"
on page 96).
2. Reseat the blade server in the
BladeCenter (see "Removing the blade
server from the BladeCenter unit" on
page 49 and "Installing the blade server
in a BladeCenter unit" on page 50).
3. Update the device drivers for any
expansion cards that are installed into the
blade server.
4. Reseat the expansion card (see
"Removing an I/O expansion card" on
page 71 and "Installing an I/O expansion
card" on page 73).
5. Replace the expansion card (see
"Removing an I/O expansion card" on
page 71 and "Installing an I/O expansion
card" on page 73).