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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are consumable, structural, or CRU
parts.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Error Code Event ID
0x806f010c 806f010c-2581ffff
0x806f010d 806f010d-0400ffff
806f010d-0401ffff
0x806f010f
806f010f-2201ffff
150
BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide
Type
Error Message
Error
Sensor (One of the
DIMMs)
uncorrectable ECC
memory error.
Error
Hard drive X (Drive
X) has been
disabled due to a
detected fault.
[Note: X=0,1]
Error
The system
encountered a
firmware (Firmware
Error) hang
Action
1. Refer to TIP H21455 for minimum code
level.
2. Check the IBM support website for an
applicable retain tip or firmware update
that applies to this memory error.
3. Install the affected memory modules (as
indicated by the error LEDs on the
system board or the event logs) to a
different memory channel or
microprocessor (see "Installing a memory
module" on page 66 for memory
population sequence).
4. If the error still occurs on the same
memory module, replace the affected
memory module.
5. (Trained technician only) If the problem
occurs on the same DIMM connector,
check the DIMM connector. If the
connector is damaged, replace the
system-board assembly (see "Removing
the system-board assembly" on page 90
and "Installing the system-board
assembly" on page 91).
6. (Trained technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any
damaged pins. If a damage is found,
replace the system-board assembly (see
"Removing the system-board assembly"
on page 90 and "Installing the
system-board assembly" on page 91).
7. (Trained technician only) Replace the
affected microprocessor (See "Removing a
microprocessor and heat sink" on page 81
and "Installing a microprocessor and heat
sink" on page 84).
Replace the storage drive (see "Removing a
hot-swap storage drive" on page 63 and
"Installing a hot-swap storage drive" on
page 64).
Install the latest UEFI firmware (see
"Recovering from a UEFI update failure" on
page 217).
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